Telford & Wrekin Council are looking to recruit 2 home-working Revenues Officers.
1 x 37 hour 12-months temporary contract
You will be part of our award winning Revenues Team, responsible for either the Collection of Council Tax, Business Rates and Miscellaneous Income accounts (Invoicing & Collection) or for the billing of Council Tax and Business Rates. Full training and ongoing coaching/mentoring will be given. We are looking for individuals who are committed to delivering a quality service to the Telford & Wrekin customers.
Key Requirements
In Revenues you need a broad skill set, as you will be dealing with a wide variety of people, from customers receiving invoices for various services the Authority provide, council tax payers, businesses, benefit claimants and other supportagencies. You will need to be good with numbers, have an ability to interpret and explain legislation, policies and procedures, and be proficient with using IT systems.
If you think you are a good all-rounder then this role could be for you.
Skills and Experience
We are looking for someone with:
- An organised approach to work to achieve targets.
- An ability to deal with customers in a professional, courteous and unbiased manner, to provide a high quality customer service.
- Excellent communication skills; both oral and written to be able to explain legislation, policy and procedures and communicate effectively to customers.
- The ability to process high volumes of work efficiently and effectively with a high degree of accuracy.
- Knowledge surrounding the legislation for Sundry Debt Income, billing and collection of Council Tax, National Non Domestic Rates and Housing Benefit Overpayments, is desirable. However, full training will be provided
Whilst previous experience is not essential, you will require a sound knowledge of education, excellent communication and customer service skills, along with a pro-active approach to all areas of work with a keen eye for accuracy.
As a council employee you will be expected to demonstrate the Councils Core Behaviours and fully abide by the Health and Safety Policy and the Council’s policies for Data Protection and Information Security.
Closing date for applications
is Wednesday 29th July 2026
For further information on the role see the job description and person specification. For any further queries, questions or a discussion about the role, please contact either of the following:
David Siviter
Revenues Billing &SupportGroup Manager
Email: david.siviter@telford.gov.uk
Telephone: 01952 383847
Jo Morton
Recovery & Payments Group Manager
Email: joanne.morton@telford.gov.uk
Telephone: 01952 383905
We believe great services start with great people — and that means building a workforce that reflects our community. At Telford & Wrekin Council, everyone belongs, and every voice matters.
What we offer:
- We offercompetitive salariesand a fantastic leave package — starting at24 days, rising to32 dayswith service, plus8 bank holidaysand anextra concessionary dayto enjoy.
- Flexible working & career progression
- Local Government Pension Scheme
- Staff discounts & salary sacrifice perks
- Free parking & confidential wellbeing support
- Hybrid working model - whether you're in the office or working from home, we support a balance that fits your personal and family commitments.
Find out further information about working at Telford & Wrekin Council including our full list of benefits.
Please note: We do not hold a sponsorship licence for visas.
Attached documents
- Revenues Officer Job Description.docx
- Revenues Officer Person Specification.docx
- Employee Benefits.pdf
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Revenues Officer in Shrewsbury employer: Telford & Wrekin Council
Telford & Wrekin Council is an exceptional employer, offering a dynamic and supportive environment where Adult Social Care is pivotal to the borough's future. With a strong focus on collaboration, innovation, and continuous improvement, employees benefit from a culture that values diverse perspectives and encourages professional growth. As part of a forward-thinking council, you will have the opportunity to lead transformative initiatives that directly impact the lives of residents in one of England's fastest-growing areas.
