Duty Manager
Telford Snowboard and Ski Centre
12 month Fixed Term Contract
We are seeking a motivated, enthusiastic, and suitably qualified individual to join our Leisure Services team as a Duty Manager at Telford Snowboard and Ski Centre.
This is an exciting opportunity to play a key role in the day-to-day operation of a busy council-owned sports and leisure facility. Working on a rota basis, including evenings and weekends, you will be responsible for the safe, efficient, and customer-focused operational management of the centre during your shift.
About the Role
As Duty Manager, you will:
- Lead and supervise staff to ensure high standards of customer service and operational delivery.
- Oversee the safe operation of the facility, ensuring compliance with health and safety procedures.
- Monitor and report on health and safety matters, implementing corrective actions where required.
- Support the training and development of staff in operational procedures and best practice.
- Act as the first point of contact for customers, dealing effectively with enquiries and resolving issues.
- Assist in maintaining a welcoming, clean, and safe environment for all users.
About You
The successful candidate will have:
- Excellent interpersonal and communication skills.
- Experience in a supervisory role within a leisure, fitness, or customer service environment.
- Experience of supervising, supporting, and training staff.
- Knowledge and experience of health and safety monitoring and reporting procedures.
- The ability to work flexibly as part of a rota, including evenings and weekends.
Essential Requirements
- Snowsport England Ski Instructor (L1), or the ability to obtain this within 6 months of appointment.
We believe great services start with great people - and that means building a workforce that reflects our community. At Telford & Wrekin Council, everyone belongs, and every voice matters.
What we offer:
- We offer competitive salaries and a fantastic leave package - starting at 24 days, rising to 32 days with service, plus 8 bank holidays and an extra concessionary day to enjoy.
- Career progression
- Local Government Pension Scheme
- Staff discounts & salary sacrifice perks
- Free parking & confidential wellbeing support
Find out further information about working at Telford & Wrekin Council including our full list of benefits.
Roles involving children or vulnerable adults will require a criminal records check. It's an offence to apply if you're barred from working with these groups.
Please note: We do not hold a sponsorship licence for visas.
Sorry a CV will not be accepted.
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Duty Manager - Ski Centre in Madeley employer: Telford & Wrekin Council
Telford & Wrekin Council is an exceptional employer, offering a dynamic and supportive environment where Adult Social Care is pivotal to the borough's future. With a strong focus on collaboration, innovation, and continuous improvement, employees benefit from a culture that values diverse perspectives and encourages professional growth. As part of a forward-thinking council, you will have the opportunity to lead transformative initiatives that directly impact the lives of residents in one of England's fastest-growing areas.
