At a Glance
- Tasks: Support housing standards and improve community living through technical and operational assistance.
- Company: Join Telford & Wrekin Council, a community-focused local government.
- Benefits: Enjoy competitive salary, generous leave, flexible working, and career progression.
- Other info: Hybrid working model and a supportive, inclusive workplace culture.
- Why this job: Make a real difference in housing quality and community safety.
- Qualifications: Experience in regulatory environments preferred; strong communication and IT skills required.
The predicted salary is between 30000 - 40000 £ per year.
We are looking for a motivated and detail‑oriented Housing Technical Support Officer to join our Private Sector Housing team. With the commencement of the Renters' Rights Act and the impending Additional Licensing of HMOs in the Borough, this is an exciting time to join the team to play a key role in improving housing standards, supporting enforcement activity, and contributing to safer, better‑quality homes in our communities.
You'll work as an authorised officer, providing technical, operational and administrative support across a range of housing functions, including licensing, compliance, and case management.
Responsibilities- Manage and respond to service requests, including case monitoring, site visits and follow‑up actions.
- Maintain and update key systems, including the Housing Notices Register and Rogue Landlord Prosecution database.
- Produce accurate records, reports and responses to formal information requests such as FOIs.
- Support service improvements, income generation initiatives and promotional activities.
- Demonstrate strong communication, organisation and analytical skills.
- Possess knowledge of housing legislation and enforcement processes, or the ability to develop this quickly.
- Work confidently both independently and as part of a team.
- Manage competing priorities and respond effectively to a fast‑paced, changing workload.
- Preferably has experience in a regulatory or enforcement environment.
- Good standard of education (GCSEs including English and Maths, or equivalent experience).
- Confident using IT systems and databases.
- Competitive salaries and a generous leave package – starting at 24 days, rising to 32 days with service, plus 8 bank holidays and an extra concessionary day.
- Flexible working and career progression.
- Local Government Pension Scheme.
- Staff discounts and salary sacrifice perks.
- Free parking and confidential wellbeing support.
- Hybrid working model supporting a balance that fits personal and family commitments.
We believe great services start with great people – and that means building a workforce that reflects our community. At Telford & Wrekin Council, everyone belongs, and every voice matters.
Housing Technical Support Officer employer: Telford & Wrekin Council
Telford & Wrekin Council is an exceptional employer, offering a supportive work culture that prioritises employee wellbeing and professional growth. With competitive salaries, generous leave packages, and a commitment to flexible working arrangements, this role as a Housing Technical Support Officer provides the opportunity to make a meaningful impact in the community while enjoying a balanced work-life dynamic. Join us in shaping safer, better-quality homes and be part of a team where every voice matters.
Contact Details:
Telford & Wrekin Council Recruitment Team
