At a Glance
- Tasks: Lead and supervise staff, ensuring top-notch customer service at our leisure centre.
- Company: Join Telford & Wrekin Council, the LGC Local Authority of the Year 2025!
- Benefits: Enjoy competitive pay, generous leave, and fantastic perks like free parking.
- Other info: Flexible working hours with opportunities for career progression in a supportive environment.
- Why this job: Make a real impact in your community while developing your leadership skills.
- Qualifications: Experience in a supervisory role and a passion for customer service required.
The predicted salary is between 40582 - 49600 £ per year.
We are seeking a motivated, enthusiastic, and suitably qualified individual to join our Leisure Services team as a Duty Manager at Newport Swimming and Fitness Centre.
This is an exciting opportunity to play a key role in the day-to-day operation of a busy council-owned sports and leisure facility.
Working on a rota basis, including evenings and weekends, you will be responsible for the safe, efficient, and customer-focused operational management of the centre during your shift.
Key Responsibilities
- Lead and supervise staff to ensure high standards of customer service and operational delivery.
- Oversee the safe operation of the facility, ensuring compliance with health and safety procedures.
- Monitor and report on health and safety matters, implementing corrective actions where required.
- Support the training and development of staff in operational procedures and best practice.
- Act as the first point of contact for customers, dealing effectively with enquiries and resolving issues.
- Assist in maintaining a welcoming, clean, and safe environment for all users.
The successful candidate will have
- Excellent interpersonal and communication skills.
- Experience in a supervisory role within a leisure, fitness, or customer service environment.
- Experience of supervising, supporting, and training staff.
- Knowledge and experience of health and safety monitoring and reporting procedures.
- The ability to work flexibly as part of a rota, including evenings and weekends.
Essential Requirements
- National Pool Lifeguard Qualification (NPLQ)
- Level 2 Health & Fitness Qualification, or the ability to obtain this within 6 months of appointment.
We believe great services start with great people - and that means building a workforce that reflects our community.
At Telford & Wrekin Council, everyone belongs, and every voice matters.
Join Team Telford - Where People Make the Difference
We're proud to be the LGC Local Authority of the Year 2025 - and it's all thanks to our incredible people.
At Telford & Wrekin Council, we don't just deliver services - we protect, care, and invest in our borough.
Our teams are trusted, supported, and empowered to make a real impact.
Benefits
- We offer competitive salaries and a fantastic leave package - starting at 24 days, rising to 32 days with service, plus 8 bank holidays and an extra concessionary day to enjoy.
- Career progression
- Local Government Pension Scheme
- Staff discounts & salary sacrifice perks
- Free parking & confidential wellbeing support, A friendly, inclusive and dynamic workplace, competitive pay, generous benefits, flexible working and great development opportunities.
A culture that celebrates diversity and champions inclusion.
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Duty Manager employer: Telford & Wrekin Council
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