At a Glance
- Tasks: Be the friendly face that welcomes guests and ensures their stay is unforgettable.
- Company: Join the vibrant Telford Hotel, Spa & Golf Resort with a focus on customer service.
- Benefits: Enjoy free health club membership, discounts, training support, and more!
- Other info: Dynamic work environment with opportunities for growth and development.
- Why this job: Make a real impact by creating memorable experiences for guests every day.
- Qualifications: Passion for customer service and experience in a customer-facing role.
The predicted salary is between 20000 - 25000 £ per year.
Do you thrive on delivering outstanding customer service? Are you a natural people person?
The important stuff:
- Free health club membership (T&Cs apply)
- Discounts across golf including membership, guest rates, green fees, buggies and clothing
- Discounts across The QHotels Collection
- Family & Friends discounts in hotels across The QHotels Collection
- Support with training & professional qualifications, including course fees!
- Various learning & development available
- Access to an Employee Assistance Program – Hospitality Action
- Refer a friend scheme
- FREE parking
- AND……much, much more!
What will I do? You will be the first impression a guest will have upon arriving at the hotel, you’ll greet guests, assign rooms, take payments and general administrative duties. Ensure all guest enquiries/complaints are dealt with in a friendly and professional manner, always ensuring guest satisfaction throughout their stay.
Is this the role for me?
- Passion for customer service
- Have worked in a customer facing role
- Conflict resolution experience
- Ability to work under pressure and multi-task
- Strong time management and organisational skills
Curious to find out more? Telford Hotel, Spa & Golf Resort is located in Telford and is a 4*, 114-bedroom property. Our hotel overlooks the Ironbridge Gorge with an 18 hole golf course and the dining options include the 1779 restaurant, Gorge bar & lounge, and we offer afternoon tea as well as private dining and meetings and event spaces. The leisure facilities include a gym, pool, sauna, steam room, and a relaxing Elemis spa.
The QHotels Collection are proud to be a Disability Confident employer and we are committed to diversity, inclusion, and equal opportunities for all. We believe everyone should be treated equally so should you require any reasonable adjustments to any stage of the recruitment process, please do not hesitate to let us know so we can make the changes accordingly.
We are thrilled to share that our hotel has been accredited with bronze from Green Tourism! The QHotels Collection proudly supports the UK Armed Forces and have signed the Armed Forces Covenant achieving the Silver Award.
Receptionist in Telford employer: Telford Hotel, Spa & Golf Resort
At Telford Hotel, Spa & Golf Resort, we pride ourselves on fostering a vibrant work culture that prioritises outstanding customer service and employee well-being. With benefits such as free health club membership, discounts across our hotel collection, and comprehensive training support, we are dedicated to your professional growth and satisfaction. Join us in a stunning location overlooking the Ironbridge Gorge, where you can thrive in a diverse and inclusive environment while making lasting connections with guests and colleagues alike.
Contact Details:
Telford Hotel, Spa & Golf Resort Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist in Telford
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Telford Hotel, Spa & Golf Resort. Understand their values and what makes them tick. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your people skills! Since this role is all about customer service, think of examples from your past experiences where you've gone above and beyond for a guest or resolved a conflict. Be ready to share these stories during your interview to showcase your natural people skills.
✨Tip Number 3
Dress to impress! First impressions matter, especially in a receptionist role. Make sure you look smart and professional for your interview. It shows that you take the opportunity seriously and are ready to represent the hotel well.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from candidates who are excited about joining us. Plus, it gives you a chance to explore more about the perks we offer, like discounts and training opportunities, which can really enhance your experience with us.
We think you need these skills to ace Receptionist in Telford
Some tips for your application 🫡
Show Your Customer Service Passion:Make sure to highlight your love for customer service in your application. We want to see how you’ve gone above and beyond to make guests feel welcome and valued in previous roles.
Be Personable and Professional:Since you'll be the first point of contact for our guests, let your personality shine through! Use a friendly tone in your written application, but keep it professional. We’re looking for that perfect balance.
Tailor Your Application:Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the specific skills and experiences that match the Receptionist role. We love seeing applicants who pay attention to detail.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need about the role right there!
How to prepare for a job interview at Telford Hotel, Spa & Golf Resort
✨Know the Company Inside Out
Before your interview, take some time to research The QHotels Collection. Understand their values, mission, and what makes them unique in the hospitality industry. This will not only impress your interviewers but also help you tailor your answers to align with their ethos.
✨Showcase Your Customer Service Skills
As a receptionist, customer service is key. Prepare examples from your past experiences where you’ve gone above and beyond for a guest or resolved a conflict effectively. Be ready to discuss how you handle pressure and multi-task, as these are crucial in a busy hotel environment.
✨Practice Common Interview Questions
Anticipate questions like 'How would you handle an unhappy guest?' or 'What do you think makes great customer service?' Practising your responses will help you feel more confident and articulate during the interview. Remember, it’s all about demonstrating your passion for customer service!
✨Dress the Part
First impressions matter, especially in hospitality. Dress smartly and professionally for your interview. This shows that you respect the role and understand the importance of presentation in a customer-facing position.
