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- Tasks: Manage night reception, greet guests, and ensure their satisfaction.
- Company: Join the vibrant Telford Hotel, Spa & Golf Resort team.
- Benefits: Free health club membership, discounts, training support, and free parking.
- Other info: Dynamic environment with opportunities for growth and development.
- Why this job: Perfect for night owls who love delivering exceptional customer service.
- Qualifications: Must be friendly, self-motivated, and have conflict resolution skills.
The predicted salary is between 20000 - 25000 £ per year.
Are you a night owl? Do you thrive on delivering outstanding customer service?
The important stuff:
- Free health club membership (T&Cs apply)
- Discounts across golf including membership, guest rates, green fees, buggies and clothing
- Discounts across The QHotels Collection
- Family & Friends discounts in hotels across The QHotels Collection
- Support with training & professional qualifications, including course fees!
- Various learning & development available
- Access to an Employee Assistance Program – Hospitality Action
- Refer a friend scheme
- FREE parking
- AND……much, much more!
What will I do? You’ll manage the reception during the night, greeting guests upon arrival, administering check ins and check outs and ensuring all guest enquiries/complaints are dealt with in a friendly and professional manner, always ensuring guest satisfaction throughout their stay.
Is this the role for me?
- Ability to work with minimum supervision
- Passion for delivering exceptional guest service
- Courteous and pleasant attitude
- Conflict resolution experience
Telford Hotel, Spa & Golf Resort is located in Telford and is a 4*, 114-bedroom property. Our hotel overlooks the Ironbridge Gorge with an 18 hole golf course and the dining options include the 1779 restaurant, Gorge bar & lounge, and we offer afternoon tea as well as private dining and meetings and event spaces. The leisure facilities include a gym, pool, sauna, steam room, and a relaxing Elemis spa.
The QHotels Collection are proud to be a Disability Confident employer and we are committed to diversity, inclusion, and equal opportunities for all. We believe everyone should be treated equally so should you require any reasonable adjustments to any stage of the recruitment process, please do not hesitate to let us know so we can make the changes accordingly.
We are thrilled to share that our hotel has been accredited with bronze from Green Tourism! The QHotels Collection proudly supports the UK Armed Forces and have signed the Armed Forces Covenant achieving the Silver Award.
Night Receptionist in Telford employer: Telford Hotel, Spa & Golf Resort
Contact Detail:
Telford Hotel, Spa & Golf Resort Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Receptionist in Telford
✨Tip Number 1
Get to know the hotel! Before your interview, do a bit of research on Telford Hotel, Spa & Golf Resort. Familiarise yourself with their services and values. This will help you show genuine interest and make a great impression!
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might need to resolve conflicts or handle guest complaints. Role-playing these situations can boost your confidence and prepare you for real-life challenges at the reception.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or other platforms. They can provide insider tips about the company culture and what it’s really like to work there. Plus, it shows you’re proactive!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest job openings and updates directly from us. Don’t miss out on this opportunity!
We think you need these skills to ace Night Receptionist in Telford
Some tips for your application 🫡
Show Your Night Owl Side: Make sure to highlight your ability to thrive during the night shift. We want to see how your unique skills and experiences make you the perfect fit for managing our reception after hours.
Customer Service is Key: Since delivering outstanding customer service is a must, share specific examples of how you've gone above and beyond for guests in previous roles. We love hearing about your passion for making people feel welcome!
Be Professional and Friendly: Your application should reflect a courteous and pleasant attitude. Use a friendly tone in your writing, as it mirrors the way we expect you to interact with our guests at the hotel.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Telford Hotel, Spa & Golf Resort
✨Know the Night Shift
Familiarise yourself with the unique challenges and responsibilities of a night receptionist. Understand how to manage guest check-ins and check-outs during quieter hours, and be prepared to discuss your strategies for maintaining a welcoming atmosphere even when it's late.
✨Showcase Your Customer Service Skills
Prepare examples of how you've delivered exceptional customer service in previous roles. Think about times you've resolved conflicts or handled complaints effectively, as this will demonstrate your ability to keep guests satisfied, which is crucial for this position.
✨Research the Hotel and Its Amenities
Get to know the Telford Hotel, Spa & Golf Resort inside out. Be ready to talk about its facilities, like the gym and spa, and how you can enhance the guest experience by promoting these amenities during your shift.
✨Be Ready for Scenario Questions
Expect questions that put you in hypothetical situations, such as dealing with a difficult guest or managing multiple tasks at once. Practise your responses to these scenarios to show that you can think on your feet and handle pressure with a courteous attitude.