At a Glance
- Tasks: Be the friendly face of our hotel, greeting guests and ensuring their stay is perfect.
- Company: Join the QHotels Collection, a diverse and inclusive employer with a commitment to excellence.
- Benefits: Enjoy free health club membership, discounts, training support, and more!
- Other info: Dynamic work atmosphere with opportunities for personal and professional growth.
- Why this job: Make a real impact on guest experiences in a vibrant hotel environment.
- Qualifications: Passion for customer service and experience in a customer-facing role.
The predicted salary is between 20000 - 25000 £ per year.
The Important Stuff
- Free health club membership (T&Cs apply)
- Discounts across golf including membership, guest rates, green fees, buggies and clothing
- Discounts across The QHotels Collection
- Family & Friends discounts in hotels across The QHotels Collection
- Support with training & professional qualifications, including course fees!
- Various learning & development available
- Access to an Employee Assistance Program – Hospitality Action
- Refer a friend scheme
- FREE parking
- AND......much, much more!
What will I do?
You will be the first impression a guest will have upon arriving at the hotel, you’ll greet guests, assign rooms, take payments and general administrative duties. Ensure all guest enquiries/complaints are dealt with in a friendly and professional manner, always ensuring guest satisfaction throughout their stay.
Is this the role for me?
- Passion for customer service
- Have worked in a customer facing role
- Conflict resolution experience
- Ability to work under pressure and multi-task
- Strong time management and organisational skills
Hotel Overview
Telford Hotel, Spa & Golf Resort is located in Telford and is a 4*, 114-bedroom property. Our hotel overlooks the Ironbridge Gorge with an 18-hole golf course and the dining options include the 1779 restaurant, Gorge bar & lounge, and we offer afternoon tea as well as private dining and meetings and event spaces. The leisure facilities include a gym, pool, sauna, steam room, and a relaxing Elemis spa.
Equal Opportunity Statement
The QHotels Collection are proud to be a Disability Confident employer and we are committed to diversity, inclusion, and equal opportunities for all. If you require any reasonable adjustments at any stage of the recruitment process, please let us know so we can make the changes accordingly.
Accreditations
We are thrilled to share that our hotel has been accredited with bronze from Green Tourism! The QHotels Collection proudly supports the UK Armed Forces and have signed the Armed Forces Covenant achieving the Silver Award.
Receptionist in Madeley employer: Telford Hotel, Spa & Golf Resort
At Telford Hotel, Spa & Golf Resort, we pride ourselves on being an exceptional employer, offering a vibrant work culture that prioritises employee well-being and development. With benefits such as free health club membership, discounts across our hotel collection, and support for professional qualifications, we ensure our team members thrive both personally and professionally. Located in the picturesque Ironbridge Gorge, our hotel provides a unique environment where passion for customer service is celebrated, making it an ideal place for those seeking meaningful and rewarding employment.
Contact Details:
Telford Hotel, Spa & Golf Resort Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist in Madeley
✨Tip Number 1
Make sure to research the hotel and its services before your interview. Knowing about the Telford Hotel, Spa & Golf Resort and what they offer will show that you're genuinely interested and ready to represent them as the first point of contact for guests.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might need to resolve conflicts or handle guest complaints. Being able to demonstrate your experience in these areas will really set you apart during the interview.
✨Tip Number 3
Dress the part! As a receptionist, you'll be the face of the hotel, so make sure you look professional and approachable. A smart appearance can make a great first impression on your potential employers.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect with us directly.
We think you need these skills to ace Receptionist in Madeley
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your passion for customer service and how it aligns with our values.
Tailor Your Application:Make sure to tailor your application specifically for the receptionist role. Highlight your relevant experience in customer-facing roles and any conflict resolution skills you've got up your sleeve. This will show us you’re a perfect fit!
Be Professional Yet Friendly:Remember, as a receptionist, you’ll be the first point of contact for our guests. Use a friendly tone in your application while maintaining professionalism. It’s all about striking that balance!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s super easy, and you’ll get all the info you need about the role and our fantastic perks like free health club membership and discounts!
How to prepare for a job interview at Telford Hotel, Spa & Golf Resort
✨Know the Hotel Inside Out
Before your interview, take some time to research Telford Hotel, Spa & Golf Resort. Familiarise yourself with its facilities, services, and any recent news. This will not only show your genuine interest but also help you answer questions more confidently.
✨Showcase Your Customer Service Skills
As a receptionist, customer service is key. Prepare examples from your past experiences where you’ve gone above and beyond for a customer or resolved a conflict. This will demonstrate your passion for guest satisfaction and your ability to handle pressure.
✨Practice Common Interview Questions
Think about typical questions you might face, like how you would handle a difficult guest or manage multiple tasks at once. Practising your responses can help you articulate your thoughts clearly during the interview.
✨Dress to Impress
First impressions matter! Dress smartly and professionally for your interview. It reflects your seriousness about the role and aligns with the hospitality industry’s standards.
