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- Tasks: Manage night reception, greet guests, and ensure their satisfaction.
- Company: Join the vibrant Telford Hotel, Spa & Golf Resort team.
- Benefits: Free health club membership, discounts, training support, and more!
- Other info: Enjoy a dynamic work environment with opportunities for growth.
- Why this job: Perfect for night owls who love delivering exceptional customer service.
- Qualifications: Must be friendly, self-motivated, and skilled in conflict resolution.
The predicted salary is between 20000 - 25000 £ per year.
Are you a night owl? Do you thrive on delivering outstanding customer service?
Benefits
- Free health club membership (T&Cs apply)
- Discounts across golf including membership, guest rates, green fees, buggies and clothing
- Discounts across The QHotels Collection
- Family & Friends discounts in hotels across The QHotels Collection
- Support with training & professional qualifications, including course fees!
- Various learning & development available
- Access to an Employee Assistance Program – Hospitality Action
- Refer a friend scheme
- FREE parking
- AND……much, much more!
Responsibilities
You’ll manage the reception during the night, greeting guests upon arrival, administering check ins and check outs and ensuring all guest enquiries/complaints are dealt with in a friendly and professional manner, always ensuring guest satisfaction throughout their stay.
Qualifications
- Ability to work with minimum supervision
- Passion for delivering exceptional guest service
- Courteous and pleasant attitude
- Conflict resolution experience
About The Hotel
Telford Hotel, Spa & Golf Resort is located in Telford and is a 4*, 114-bedroom property. Our hotel overlooks the Ironbridge Gorge with an 18 hole golf course and the dining options include the 1779 restaurant, Gorge bar & lounge, and we offer afternoon tea as well as private dining and meetings and event spaces. The leisure facilities include a gym, pool, sauna, steam room, and a relaxing Elemis spa.
Equal Opportunities
The QHotels Collection are proud to be a Disability Confident employer and we are committed to diversity, inclusion, and equal opportunities for all. We believe everyone should be treated equally so should you require any reasonable adjustments to any stage of the recruitment process, please do not hesitate to let us know so we can make the changes accordingly. We are thrilled to share that our hotel has been accredited with bronze from Green Tourism! The QHotels Collection proudly supports the UK Armed Forces and have signed the Armed Forces Covenant achieving the Silver Award.
Night Receptionist employer: Telford Hotel - Reception and Nights
Contact Detail:
Telford Hotel - Reception and Nights Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Receptionist
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections in the hospitality industry. A personal recommendation can go a long way in landing that Night Receptionist role.
✨Tip Number 2
Show off your personality! When you get to the interview stage, let your passion for customer service shine through. Share stories about how you've handled guest enquiries or resolved conflicts in a friendly manner.
✨Tip Number 3
Research the hotel! Familiarise yourself with Telford Hotel, Spa & Golf Resort and its offerings. Knowing about their facilities and services will help you tailor your responses and show that you're genuinely interested in the position.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re keen on joining our team at The QHotels Collection. Don’t miss out on the chance to be part of something great!
We think you need these skills to ace Night Receptionist
Some tips for your application 🫡
Show Your Night Owl Side: Make sure to highlight your ability to thrive during the night shift. We want to see how you embrace the night and what makes you the perfect fit for our late-night reception role.
Customer Service is Key: Since delivering outstanding customer service is at the heart of this role, share specific examples of how you've gone above and beyond for guests in the past. We love hearing about your experiences!
Be Professional and Friendly: Your application should reflect a courteous and pleasant attitude. Use a friendly tone in your writing, as we’re looking for someone who can create a welcoming atmosphere for our guests.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get you started on your journey with us at Telford Hotel, Spa & Golf Resort.
How to prepare for a job interview at Telford Hotel - Reception and Nights
✨Know the Hotel Inside Out
Before your interview, take some time to research Telford Hotel, Spa & Golf Resort. Familiarise yourself with its facilities, services, and any recent news. This will not only show your genuine interest but also help you answer questions more confidently.
✨Showcase Your Customer Service Skills
As a Night Receptionist, exceptional customer service is key. Prepare examples from your past experiences where you’ve gone above and beyond for guests. Think about how you handled difficult situations or complaints, as this will demonstrate your conflict resolution skills.
✨Emphasise Your Independence
Since the role requires working with minimum supervision, be ready to discuss times when you successfully managed tasks on your own. Highlight your ability to stay organised and proactive during night shifts, which can often be quieter but still require attention to detail.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or what a typical night shift looks like. This shows your enthusiasm for the role and helps you gauge if it’s the right fit for you.