At a Glance
- Tasks: Be the friendly face of our hotel, greeting guests and ensuring their stay is perfect.
- Company: Join the QHotels Collection, a diverse and inclusive employer with a commitment to excellence.
- Benefits: Enjoy free health club membership, discounts, training support, and more!
- Other info: Dynamic work atmosphere with opportunities for personal and professional growth.
- Why this job: Make a real impact on guest experiences in a vibrant hotel environment.
- Qualifications: Passion for customer service and experience in a customer-facing role.
The predicted salary is between 20000 - 25000 £ per year.
The Important Stuff
- Free health club membership (T&Cs apply)
- Discounts across golf including membership, guest rates, green fees, buggies and clothing
- Discounts across The QHotels Collection
- Family & Friends discounts in hotels across The QHotels Collection
- Support with training & professional qualifications, including course fees!
- Various learning & development available
- Access to an Employee Assistance Program – Hospitality Action
- Refer a friend scheme
- FREE parking
- AND......much, much more!
What will I do?
You will be the first impression a guest will have upon arriving at the hotel, you’ll greet guests, assign rooms, take payments and general administrative duties. Ensure all guest enquiries/complaints are dealt with in a friendly and professional manner, always ensuring guest satisfaction throughout their stay.
Is this the role for me?
- Passion for customer service
- Have worked in a customer facing role
- Conflict resolution experience
- Ability to work under pressure and multi-task
- Strong time management and organisational skills
Hotel Overview
Telford Hotel, Spa & Golf Resort is located in Telford and is a 4*, 114-bedroom property. Our hotel overlooks the Ironbridge Gorge with an 18-hole golf course and the dining options include the 1779 restaurant, Gorge bar & lounge, and we offer afternoon tea as well as private dining and meetings and event spaces. The leisure facilities include a gym, pool, sauna, steam room, and a relaxing Elemis spa.
Equal Opportunity Statement
The QHotels Collection are proud to be a Disability Confident employer and we are committed to diversity, inclusion, and equal opportunities for all. If you require any reasonable adjustments at any stage of the recruitment process, please let us know so we can make the changes accordingly.
Accreditations
We are thrilled to share that our hotel has been accredited with bronze from Green Tourism! The QHotels Collection proudly supports the UK Armed Forces and have signed the Armed Forces Covenant achieving the Silver Award.
Receptionist in Madeley employer: Telford Hotel - Reception and Nights
At Telford Hotel, Spa & Golf Resort, we pride ourselves on being an exceptional employer, offering a vibrant work culture that prioritises employee well-being and development. With benefits like free health club membership, discounts across our hotel collection, and support for professional qualifications, we ensure our team members thrive both personally and professionally. Located in the picturesque Ironbridge Gorge, our hotel provides a unique environment where passion for customer service is celebrated, making it an ideal place for those seeking meaningful and rewarding employment.
Contact Details:
Telford Hotel - Reception and Nights Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist in Madeley
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Telford Hotel, Spa & Golf Resort. Familiarise yourself with their services and values, especially their commitment to customer service and diversity. This will help you connect better during the conversation.
✨Tip Number 2
Practice makes perfect! Role-play common receptionist scenarios with a friend or family member. Think about how you'd handle guest enquiries or complaints. This will boost your confidence and help you shine in the interview.
✨Tip Number 3
Dress to impress! First impressions matter, especially in hospitality. Choose an outfit that’s smart and professional, reflecting the welcoming vibe of the hotel. You want to show that you’re ready to represent them from the moment you walk in.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’d be a perfect fit for the team!
We think you need these skills to ace Receptionist in Madeley
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your passion for customer service and how it drives you in a role like this.
Tailor Your Application:Make sure to tailor your application to the specific role of Receptionist. Highlight your experience in customer-facing roles and any conflict resolution skills you have. This will show us that you understand what we’re looking for!
Be Professional Yet Friendly:Remember, as a Receptionist, you’ll be the first point of contact for our guests. Use a friendly tone in your application while maintaining professionalism. This balance is key to making a great first impression!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important details about the role!
How to prepare for a job interview at Telford Hotel - Reception and Nights
✨Know the Hotel Inside Out
Before your interview, take some time to research Telford Hotel, Spa & Golf Resort. Familiarise yourself with its facilities, services, and any recent news. This will not only impress the interviewers but also help you answer questions more confidently.
✨Showcase Your Customer Service Skills
As a receptionist, customer service is key. Prepare examples from your past experiences where you successfully handled guest enquiries or resolved complaints. Highlight your ability to stay calm under pressure and how you ensure guest satisfaction.
✨Practice Common Interview Questions
Think about typical questions you might face, like 'How do you handle difficult customers?' or 'What would you do if a guest was unhappy with their room?' Practising your responses will help you articulate your thoughts clearly during the interview.
✨Dress to Impress
First impressions matter! Dress smartly and professionally for your interview. A polished appearance shows that you take the opportunity seriously and understand the importance of representing the hotel well.
