JOB VACANCY
Desktop Support Technician
APPLICATION DEADLINE
October 30, 2026
DEPARTMENT
IT Services
EMPLOYMENT TYPE
Fixed Term
37 hours
SALARY
£25,947
REPORTING TO
Desktop Support Team Leader
VACANCY REFERENCE
VN0247/26
ABOUT THE ROLE
As a Desktop Support Technician, you will play a key role in ensuring that all users across the college can effectively access and use IT systems. You'll be responsible for maintaining, updating, and supporting the college's computers, peripherals, and related technology to ensure everything runs smoothly for teaching, learning, and day-to-day business operations. Your proactive approach to equipment care and technical support will help create a reliable and efficient IT environment for staff and students alike.
Please note that this vacancy may close earlier than the advertised closing date if we receive a high volume of applications.
KEY RESPONSIBILITIES
- Deliver an effective and customer focused help desk: Acting as one of the first points of contact for the IT/digital support contact line, recording support requests in relevant systems a n d support of the end user with their query/issue. Escalating if necessary
- Supporting end users remotely, as wells as physically in the college's main campus and other associated sites
- Assist with maintaining, managing, and updating all college hardware ensuring it remains in a serviceable and compliant condition
- Report/diagnose/record and resolve all college hardware and software faults
- Install software packages to run under college operating systems, in line with the college IT security policy
- Install and test college purchased computer hardware (including Apple devices) and other peripheral devices
- Assist and support the scope and implementation of specific projects as requested by the line manager
- Undertake annual IT asset reviews and checks, as well as ensuring all assets entering the college are correctly records, amended records upon any asset moves and support with recording of assets for disposal
- Assist with the checking and maintaining device records in Windows Active Directory and Intune MDM and using the systems to deploy software and apps.
- Support the network team with testing of new software, hardware and computer images prior to cross-college roll out
- Assist with the issuing of portable IT equipment to end users, following the college procedures
SKILLS AND EXPERTISE
- Previous experience in 1 st level ICT support
- Good level of technical awareness and diagnostic skills
- Experience and knowledge of using and supporting the Office and Office 365 suite - including Teams, One Drive, Sharepoint and Exchange Online
- Significant level of knowledge and experience in the use and support of Windows technologies
- Excellent interpersonal and communication skills, both written and verbal, with the ability to communicate effectively with staff at all levels and establish and sustain positive relationships
- Significant knowledge and experience of supporting hardware and software, including telephony equipment, in a technical support role
- Willing to work flexibly and outside of normal office hours - this could include early starts on a rota basis and evening and weekend work
QUALIFICATIONS & TRAINING
- Level 2 qualification (GCSE A*-C, or equivalent) in Maths and English or a willingness to attain these qualifications with the support of the College
- Level 3 IT qualification
A full, valid UK driving license is required for this role.
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Desktop Support Technician in Telford employer: Telford College
Telford College is an exceptional employer, dedicated to fostering a supportive and inclusive work environment that prioritises employee growth and development. With a strong focus on community engagement and collaboration with local employers, the college offers apprentices the chance to gain valuable experience while contributing to meaningful educational initiatives. Located in Telford, employees benefit from a vibrant campus atmosphere and access to a diverse curriculum, ensuring a rewarding career path in the education sector.
