At a Glance
- Tasks: Lead a fun team, drive sales, and create an amazing guest experience.
- Company: Join Build-A-Bear, where creativity meets retail magic!
- Benefits: Competitive pay, flexible hours, and a vibrant work environment.
- Other info: Dynamic retail environment with opportunities for growth and creativity.
- Why this job: Be part of a team that brings joy to guests and builds unforgettable experiences.
- Qualifications: 2-4 years in store management with a passion for customer service.
The predicted salary is between 25000 - 30000 £ per year.
As an Assistant Workshop Manager at Build-A-Bear, you will support the store manager in all aspects of store operations, ensuring excellent guest service, efficient staff management, and effective execution of sales and marketing strategies.
This role is vital in driving the store's success while maintaining a positive experience for guests and associates.
RESPONSIBILITIES
- Lead and inspire your team during scheduled shifts, provide guidance, support, and feedback to ensure each team member performs at their best
- Drive sales by implementing effective strategies, motivating the team, and providing exceptional guest service to meet or exceed sales targets
- Ensure that all merchandising displays and layouts adhere to brand standards, creating an inviting and cohesive store environment
- Lead team to maintain operational efficiencies and adherence to store safety policies and procedures
- Oversee inventory management processes, including receiving, stocking, and inventory counts
- Assist in building and developing a high-performing team that delivers exceptional guest service
- REQUIRED QUALIFICATIONS
- 2-4 years of store management experience, with a proven, successful history in a customer-centric business, preferably in specialty retail
- BEHAVIORAL TRAITS FOR SUCCESS
- Thrives in a “How Can I Help” environment
- Able to balance creativity and fun with dependability
- Connects with others to inspire results
- Exercises good judgment in ambiguous situations
- Displays strong initiative and self-direction
- Unites teams to deliver strong results
- Demonstrates ability to work in a dynamic and changing environment while remaining calm under pressure
- Leads with a confident extraverted style that can enliven, engage, and positively impact individuals and groups
- Maintains a positive outlook despite challenging circumstances
- WORKING ENVIRONMENT
- Active retail store management requires the ability to sit, stand, and move around for at least eight hours a day
- Ability to work a typical retail schedule including days, evenings, weekends, and holidays
- YOUR PERFORMANCE WILL BE MEASURED ON
- Your performance will be measured by your ability to achieve annual department objectives and corporate goals which include but are not limited to the following:
- Decision-making, judgment, and execution
- Consistently meeting financial objectives
- Ability to create an Experience First culture for guests and associates
- Talent management
- Consistent execution of operational standards
- Ability to foster team collaboration, communication, and performance
- Stakeholder feedback
This description is not intended to be construed as an exhaustive list of all functions, responsibilities, skills, and abilities.
Supervisors may assign additional functions and requirements as deemed appropriate.
This document does not represent an expressed or implied contract of employment, nor does it alter your at-will employment, and Build-A-Bear, Inc. reserves the right to change this job description and/or assign tasks for the employee to perform, as may deem appropriate.
#J-18808-Ljbffr
Assistant Workshop Manager - Build a Bear in Telford employer: Telford Centre
Fruit & Fit is an excellent employer that fosters a fun, energetic, and supportive work environment, perfect for those passionate about health and wellness. With competitive pay, employee discounts, and ample training and development opportunities, we prioritise your growth while you help inspire healthier lifestyles in our community. Join us in creating a positive atmosphere where teamwork and customer satisfaction are at the heart of everything we do.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Workshop Manager - Build a Bear in Telford
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Telford Centre, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Telford Centre!
We think you need these skills to ace Assistant Workshop Manager - Build a Bear in Telford
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Telford Centre, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Telford Centre and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Telford Centre that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Telford Centre
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
