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- Tasks: Support clients to maintain their tenancies and prevent homelessness through advice and guidance.
- Company: Join Telford & Wrekin Council, committed to making a difference in the community.
- Benefits: Enjoy competitive pay, generous leave, flexible working, and personal development opportunities.
- Why this job: Make a real impact on people's lives while developing your skills in a supportive environment.
- Qualifications: Passion for helping others; experience is a plus but not essential.
- Other info: Diverse and inclusive workplace with excellent career progression.
The predicted salary is between 28800 - 48000 £ per year.
This is an exciting opportunity for someone that is passionate about making a difference to the lives of people that are homeless or at risk of becoming homeless. Tenancy Sustainment Officers work face to face with their customers as well as in an office environment and spend time working from home.
Experience in a similar role is desired but not essential for a motivated candidate; full training will be given. A Tenancy Sustainment Officer provides support to clients to ensure they maintain their tenancy and prevent them from becoming homeless. This involves working with both the tenant and landlord to ensure the tenancy is sustained through supporting the tenant in managing and maintaining their tenancy through advice on budgeting, tenancies, linking with other support services, and lifestyle skills.
Providing reassurance to landlords that we will support tenants in meeting their tenancy agreement encourages more landlords to house clients who are either rough sleeping or likely to become homeless.
Responsibilities:
- We have two posts available. One of which will work specifically with people rough sleeping or at risk of doing so.
If you have any questions about this post please feel free to email Simon.Law@telford.gov.uk.
Benefits:
- Competitive rates of pay
- Automatic access to a secure, flexible and tax efficient Local Government Pension Scheme
- Staff benefits and discounts including salary sacrifice schemes
- Free on-site parking
- Generous leave entitlement (24 days rising to 32 days) plus 8 bank holidays and an additional concessionary day
- Free access to our employee assistance programme and confidential counselling
- Flexible and mobile working policy - we are well adapted to a hybrid model of working which includes a combination of time spent in the office and at home
Please note that Telford & Wrekin Council do not hold a sponsorship licence for visas.
Tenancy Sustainment Officer in Telford employer: Telford and Wrekin Council
Contact Detail:
Telford and Wrekin Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Tenancy Sustainment Officer in Telford
✨Tip Number 1
Get to know the company! Research Telford & Wrekin Council and their values. Understanding their mission to support the community will help you connect with them during interviews.
✨Tip Number 2
Practice your people skills! As a Tenancy Sustainment Officer, you'll be working face-to-face with clients. Role-play common scenarios with friends or family to boost your confidence.
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn. They can provide insider tips and might even refer you for the role, which is always a bonus!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the team at Telford & Wrekin Council.
We think you need these skills to ace Tenancy Sustainment Officer in Telford
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the Tenancy Sustainment Officer role. Highlight any relevant experience, even if it’s not directly in this field, to show us your passion for helping others.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re excited about this role and how your values align with our mission at Telford & Wrekin Council. Be genuine and let your personality come through!
Showcase Your Soft Skills: As a Tenancy Sustainment Officer, you'll need to connect with people from all walks of life. Make sure to highlight your communication, empathy, and problem-solving skills in your application to show us you’re the right fit.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way to ensure your application gets to us quickly and efficiently, so don’t hesitate!
How to prepare for a job interview at Telford and Wrekin Council
✨Know Your Impact
Before the interview, think about how your past experiences can make a difference in the lives of those at risk of homelessness. Be ready to share specific examples of how you've supported others or managed challenging situations.
✨Understand the Role
Familiarise yourself with the responsibilities of a Tenancy Sustainment Officer. Research the challenges faced by tenants and landlords, and be prepared to discuss how you would approach these issues during the interview.
✨Show Your Empathy
This role requires a lot of compassion and understanding. During the interview, demonstrate your ability to connect with people from diverse backgrounds. Share stories that highlight your empathy and commitment to helping others.
✨Ask Thoughtful Questions
Prepare some insightful questions to ask the interviewer. This shows your genuine interest in the role and the organisation. You might ask about the support services available for tenants or how the council measures success in tenancy sustainment.
