At a Glance
- Tasks: Join our award-winning Revenues Team, handling Council Tax and Business Rates.
- Company: Telford & Wrekin Council, committed to community and quality service.
- Benefits: Competitive salary, generous leave, staff discounts, and hybrid working options.
- Other info: Inclusive workplace where every voice matters and career growth is encouraged.
- Why this job: Make a real difference in your community while developing valuable skills.
- Qualifications: Strong communication skills and a proactive approach; training provided.
The predicted salary is between 32061 - 32597 £ per year.
Telford & Wrekin Council are looking to recruit 2 home-working Revenues Officers. You will be part of our award-winning Revenues Team, responsible for either the Collection of Council Tax, Business Rates and Miscellaneous Income accounts (Invoicing & Collection) or for the billing of Council Tax and Business Rates. Full training and ongoing coaching/mentoring will be given. We are looking for individuals who are committed to delivering a quality service to the Telford & Wrekin customers.
Key Requirements
- A broad skill set, as you will be dealing with a wide variety of people, from customers receiving invoices for various services the Authority provides, council tax payers, businesses, benefit claimants and other support agencies.
- Good with numbers, with an ability to interpret and explain legislation, policies and procedures, and be proficient with using IT systems.
If you think you are a good all-rounder then this role could be for you.
Skills and Experience
- An organised approach to work to achieve targets.
- An ability to deal with customers in a professional, courteous and unbiased manner, to provide a high-quality customer service.
- Excellent communication skills; both oral and written to be able to explain legislation, policy and procedures and communicate effectively to customers.
- The ability to process high volumes of work efficiently and effectively with a high degree of accuracy.
- Knowledge surrounding the legislation for Sundry Debt Income, billing and collection of Council Tax, National Non-Domestic Rates and Housing Benefit Overpayments is desirable. However, full training will be provided.
- A sound knowledge of education, excellent communication and customer service skills, along with a pro-active approach to all areas of work with a keen eye for accuracy.
As a council employee, you will be expected to demonstrate the Councils Core Behaviours and fully abide by the Health and Safety Policy and the Council’s policies for Data Protection and Information Security.
We believe great services start with great people — and that means building a workforce that reflects our community. At Telford & Wrekin Council, everyone belongs, and every voice matters.
What we offer:
- Competitive salaries and a fantastic leave package — starting at 24 days, rising to 32 days with service, plus 8 bank holidays and an extra concessionary day to enjoy.
- Staff discounts & salary sacrifice perks.
- Hybrid working model - whether you're in the office or working from home, we support a balance that fits your personal and family commitments.
Please note: We do not hold a sponsorship licence for visas.
Revenues Officer in Telford employer: Telford and Wrekin Council
Telford and Wrekin Council is an excellent employer, offering a supportive work culture that prioritises the safety and well-being of children in educational settings. With competitive salaries, flexible working arrangements, and a commitment to employee growth through professional development opportunities, this role as a Strategic Education Safeguarding Lead provides a meaningful chance to make a significant impact in the community. The hybrid working options further enhance work-life balance, making it an attractive place for dedicated professionals.
Contact Details:
Telford and Wrekin Council Recruitment Team
