At a Glance
- Tasks: Ensure quality social care services for vulnerable individuals and manage provider relationships.
- Company: Join Telford & Wrekin Council's dynamic Care Provider Quality Assurance Team.
- Benefits: Enjoy competitive salary, generous leave, staff discounts, and hybrid working options.
- Other info: Be part of a diverse team where every voice matters and growth opportunities abound.
- Why this job: Make a real difference in the lives of vulnerable people while developing your career.
- Qualifications: Strong communication skills and experience in social care or related fields.
The predicted salary is between 31504 - 40000 £ per year.
This is an exciting opportunity to join Telford & Wrekin Council’s Care Provider Quality Assurance Team. This is an extremely varied role that will require you to work reactively and proactively to ensure the quality of the social care services we purchase meet the contract requirements. You will undertake quality assurance for services delivering care to vulnerable children and adults. Balancing a number of factors in order to make decisions on the welfare and safety of vulnerable people, you will be a resilient, self‑motivated individual with attention to detail and will use your organisational and inter‑personal skills and knowledge of social care provider services.
Working independently, you will address challenging and complex issues in external service provision and negotiate with and manage providers to ensure they deliver both best value for money and effective services. The role also involves collating data in relation to provision of services for children and young people, so accuracy of data is key. Your understanding of the Council’s cost challenges, operating processes and legislation around both adults and children’s social care to ensure our providers are supporting them to meet their outcomes and enabling them to live well and thrive.
Focusing on continuous improvement methodologies you will work closely with Social Care teams, commissioners, partners and wider Council teams to ensure commissioned services are fit for purpose and meet people’s needs.
Key requirements
As a resilient, outcomes‑driven team player, your excellent communication skills will be invaluable to ensure that the commissioned services meet quality standards. In addition, Council colleagues and key stakeholders will look to you as a reliable, informative member of the team who can organise themselves well. It is essential that your personal statement shows how your experience and personal skills meet the person specification and explains why you are the best candidate for this post.
We believe great services start with great people — and that means building a workforce that reflects our community. At Telford & Wrekin Council, everyone belongs, and every voice matters.
What we offer
- We offer competitive salaries and a fantastic leave package — starting at 24 days, rising to 32 days with service, plus 8 bank holidays and an extra concessionary day to enjoy.
- Staff discounts & salary sacrifice perks
- Hybrid working model — whether you’re in the office or working from home, we support a balance that fits your personal and family commitments.
Roles involving children or vulnerable adults will require a criminal records check. It’s an offence to apply if you’re barred from working with these groups. Please note: We do not hold a sponsorship licence for visas.
Quality & Market Management Liaison Officer in Telford employer: Telford and Wrekin Council
Telford & Wrekin Council is an exceptional employer that prioritises the well-being of its employees while delivering vital social care services to the community. With a strong commitment to professional development, a supportive work culture, and generous leave entitlements, staff are empowered to thrive both personally and professionally. The hybrid working model allows for flexibility, ensuring that team members can balance their work and family commitments effectively.
Contact Details:
Telford and Wrekin Council Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Quality & Market Management Liaison Officer in Telford
✨Dive into Local Community Groups
Social work thrives on community connections, so get involved in local groups or forums specific to your interests. Whether it’s volunteering at local shelters or joining community action boards, these are great ways to boost your visibility and make direct contacts that could lead to opportunities like the one at Telford and Wrekin Council.
✨Attend Social Work Events and Workshops
Keep an eye out for workshops, seminars, or conferences in social work. These events are fantastic for meeting professionals in the field, learning about emerging trends, and spotting job openings. Plus, you might just bump into someone from Telford and Wrekin Council!
✨Showcase Your Passion and Expertise
Use platforms like Instagram or LinkedIn to share your journey and insights into the social work sector. Whether it’s writing about your experiences or sharing relevant articles, this helps to establish you as an engaged professional. Potential employers, like Telford and Wrekin Council, will notice your enthusiasm!
✨Leverage Your Network
Don’t hesitate to reach out to professors, mentors, or even past colleagues who are in social work. They might have inside knowledge about openings at Telford and Wrekin Council or be able to connect you with someone who’s hiring. Networking is key, especially in a full-time role where relationships matter.
We think you need these skills to ace Quality & Market Management Liaison Officer in Telford
Some tips for your application 🫡
Show Your Passion for Social Work:In your cover letter, let us see your passion for social work shine through! Talk about the experiences that made you want to pursue this career—whether it’s volunteering, personal experiences, or academic projects. We want to know why this field matters to you.
Emphasise Relevant Qualifications:Make sure your CV highlights any relevant qualifications, like degrees in social work or certifications like a DBS check. If you've done any workshops or training, don’t forget to include those as well. We're keen to see your commitment to your professional development!
Detail Your Experience with Clients:Since this is a hands-on field, detailing any direct experience you have with clients is crucial. Whether it's internships, volunteer roles, or previous jobs, highlight those experiences in your CV to show us you've got the practical skills necessary for the job!
Tailor Your Application to Telford and Wrekin Council:Before hitting send, make sure to tailor your application specifically to Telford and Wrekin Council! Research our mission and values, and refer to them in your cover letter. This shows us that you understand our work and are genuinely interested in being a part of our team!
How to prepare for a job interview at Telford and Wrekin Council
✨Understanding the Role of Empathy
In social work, understanding and demonstrating empathy is key. Be prepared to share personal experiences or scenarios where you effectively showed compassion and support. This helps show that you genuinely care about the well-being of others, which is crucial in social work.
✨Demonstrating Knowledge of Frameworks
Familiarise yourself with the frameworks and models used in social work, such as the Strengths-Based Approach or the Ecological Perspective. Be ready to discuss how these frameworks apply to your work, especially if you can tie them into real-world examples or case studies you've encountered.
✨Showcasing Your Multi-Disciplinary Skills
In a full-time social work role, you'll often collaborate with healthcare professionals, educators, and law enforcement. Be prepared to describe your teamwork experiences and how you've effectively communicated with other disciplines to achieve the best outcomes for clients.
✨Preparing for Scenario-Based Questions
Expect questions that put you in hypothetical social work situations, such as dealing with a crisis or managing a complex case. Think through your thought process for these scenarios beforehand, considering how you'd assess the situation and what steps you'd take, as this demonstrates your critical thinking and problem-solving abilities.
