At a Glance
- Tasks: Sort and distribute mail, handle office admin tasks, and thrive in a busy environment.
- Company: Join Telford & Wrekin Council, a multi-award winning local authority.
- Benefits: Enjoy employee discounts, pension schemes, annual leave, and free parking.
- Other info: Flexible hours, full training provided, and a chance to make a difference in your community.
- Why this job: Gain valuable experience in a supportive role with opportunities for growth.
- Qualifications: Good communication skills and a methodical approach; no prior experience needed.
The predicted salary is between 25000 - 30000 £ per year.
The role is 15 hours per week - Monday 7.5 hours (08:00 to 16:00 - 30 mins lunch) and Tuesday 7.5 hours (08:00 to 16:00 - 30 mins lunch). This is an office-based role at Darby House, Telford, performing a range of support and administrative duties within Telford & Wrekin Council's Print & Postal Service. Working in a varied and busy environment, you will primarily be responsible for the sorting and distribution of incoming mail, collecting and processing internal mail, and franking external mail, ready for collection by external mail services. Full training and ongoing coaching/mentoring will be given.
Key Requirements
- Accuracy in sorting and distributing large volumes of internal and external mail within deadlines is essential.
- Good communication skills and general office administration work e.g. scanning, filing, photocopying, and letter packing.
- Ability to thrive in a fast-paced and dynamic environment.
- Ability to prioritise and stay organised is essential to keeping up with demands of the role.
If you think you are a good all-rounder then this role could be for you.
Skills and Experience
- An organised & methodical approach to work to achieve targets.
- An ability to deal with internal and external partners in a professional, courteous, and unbiased manner.
- A working knowledge of computer-based software, i.e. MS Word & MS Excel.
- Ability to work unsupervised within defined guidelines.
- Excellent communication skills.
- Literacy and numeracy skills at a standard equivalent to GCSE (Grades A-C) or an appropriate NVQ Level 1.
- A pro-active approach to all areas of work with a keen eye for accuracy.
- Previous experience is not essential.
As a Council employee, you will be expected to demonstrate the Council's Core Behaviours and fully abide by the Health and Safety Policy and the Council's policies for Data Protection and Information Security.
About us
Telford & Wrekin Council is a well-regarded and multi-award winning council.
Benefits
- Employee discounts and salary sacrifice schemes.
- Annual pay increments within the grade.
- Local Government Pension Scheme (a defined benefit scheme with very substantial employer contributions).
- Potential support with further study costs.
- Payment of professional fees relevant to the post.
- Annual leave entitlement of 24 days with 0-5 years service, 29 days after 5 years, 32 days after 10 years, plus one additional concessionary day in addition to bank holidays (any previous local government employment counts towards service for annual leave purposes).
- Options to purchase up to 4 weeks additional leave.
- Free parking.
The closing date for applications is Monday 29th June 2026. It is anticipated that interviews will be held during the week commencing 20th July 2026.
If you are interested in this post and require more details after reading the job description or just to chat through the role and what's involved, please contact:
- Amiee George, System Support & Print Team Leader, Amiee.George@telford.gov.uk, 01952 383910
- David Siviter, Revenues Billing & Support Group Manager, David.Siviter@telford.gov.uk, Telephone: 01952 383847
Please click on the links below to view the job description and person specification. A CV template is available if you do not already have a CV. We believe great services start with great people - and that means building a workforce that reflects our community. At Telford & Wrekin Council, everyone belongs, and every voice matters.
Please note: We do not hold a sponsorship licence for visas.
Post and Admin Officer in Telford employer: Telford and Wrekin Council
Telford & Wrekin Council is an excellent employer that values its employees and fosters a supportive work culture. With comprehensive training, generous annual leave, and a strong commitment to employee development, staff can thrive in a dynamic environment while enjoying benefits such as a Local Government Pension Scheme and employee discounts. Located in the heart of Telford, this role offers a unique opportunity to contribute to a well-regarded council that prioritises community engagement and inclusivity.
Contact Details:
Telford and Wrekin Council Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Post and Admin Officer in Telford
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Telford and Wrekin Council and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Telford and Wrekin Council and let us see your personality shine through!
We think you need these skills to ace Post and Admin Officer in Telford
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Telford and Wrekin Council.
Get Familiar with Our Brand:Before applying, take some time to learn about Telford and Wrekin Council and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Telford and Wrekin Council
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Telford and Wrekin Council.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Telford and Wrekin Council will surely appreciate.
