At a Glance
- Tasks: Support community services by managing requests, coordinating meetings, and enhancing customer experience.
- Company: Join a dynamic local council dedicated to making a difference in the community.
- Benefits: Enjoy competitive pay, staff discounts, and salary sacrifice perks.
- Other info: Great opportunities for personal growth and making a real difference.
- Why this job: Be part of a team that directly impacts your community and develops your skills.
- Qualifications: Experience in admin roles, strong communication skills, and a proactive attitude.
The predicted salary is between 26403 - 26403 £ per year.
We are looking for a motivated and proactive Business Support Officer to join our busy Neighbourhood & Enforcement Business Support Team. Business Support plays a vital role in ensuring effective delivery of services that make a real difference to our communities. This variation-rich position sits at the heart of service delivery, supporting teams across Neighbourhood & Enforcement Services and ensuring that customers receive an efficient, responsive service.
As a Business Support Officer you will manage and prioritise requests received through high-volume shared mailboxes, coordinate meetings, prepare agendas and minutes, respond to customer enquiries, maintain accurate records and support a range of operational and administrative processes. You will also work closely with colleagues to identify and implement improvements that enhance service delivery and customer experience.
This role requires confidence in managing competing priorities, accuracy under pressure, and clear communication with customers, businesses, contractors, schools, regulatory bodies, emergency services and council officers.
Requirements- Experience working in a busy administrative or business support environment.
- Confident managing high-volume shared inboxes and multiple workstreams.
- Excellent organisational skills and ability to prioritise workloads effectively.
- Strong written and verbal communication skills with a keen eye for detail.
- Experience of customer service and providing professional responses to enquiries and complaints.
- Team-player who can also work independently using initiative.
- Competitive pay
- Staff discounts & salary sacrifice perks
For an informal discussion about the role please email sharon.bailey@telford.gov.uk. Roles involving children or vulnerable adults will require a criminal records check. We do not hold a sponsorship licence for visas. We believe great services start with great people — every voice matters.
Neighbourhood & Enforcement Business Support Officer in Telford employer: Telford and Wrekin Council
Telford and Wrekin Council is an excellent employer, offering a supportive work culture that prioritises the safety and well-being of children in educational settings. With competitive salaries, flexible working arrangements, and a commitment to employee growth through professional development opportunities, this role as a Strategic Education Safeguarding Lead provides a meaningful chance to make a significant impact in the community. The hybrid working options further enhance work-life balance, making it an attractive place for dedicated professionals.
Contact Details:
Telford and Wrekin Council Recruitment Team
