At a Glance
- Tasks: Provide top-notch customer service over the phone and face-to-face.
- Company: Join Telford & Wrekin Council, a community-focused local authority.
- Benefits: Earn £11.44 to £12.71 per hour with great leave and flexible working options.
- Other info: Enjoy a supportive environment with opportunities for career progression.
- Why this job: Kickstart your career while gaining valuable skills and recognised qualifications.
- Qualifications: Must be 16+, living in England, and not in full-time education.
The predicted salary is between 12.71 - 12.71 £ per hour.
£11.44 to £12.71 per hour (Apprentice Allowance)
Working Hours: 37
Location: Telford
Closing Date: 17/07/2026
Job Type: Temporary 15 month placement within Telford & Wrekin Council working 37 hours per week.
Job Introduction
We are looking for someone who cares about customers; whether you are speaking with them over the phone or face-to-face, you will want to help and give them a service that is second-to-none. If you think this is you, we would love to hear from you.
In return, whilst working towards your Level 2 Customer Services Apprenticeship, you will receive a wealth of training, support, and knowledge of local authority services and front-facing customer service.
The training programme will give a broad understanding and knowledge about the large variety of services provided by the team, and enable the apprentice to gain a range of skills. The post-holder will report to the Customer Contact Centre Team Leader, meet with their line manager frequently, attend regular team meetings and receive ongoing support.
To be eligible for an apprenticeship you need to:
- Be resident in England and have the right to work in the UK.
- Be aged 16 or over.
- Not be in full-time education or already undertaking other DfE-funded training that would be covered by the apprenticeship.
- Not already hold a qualification at the same level or above in the subject area of the apprenticeship qualification you will be undertaking.
- Be willing to work towards Maths and English at the appropriate level if not already achieved.
If you are interested in starting a career with the council, perhaps looking for your first job after leaving school or college, you will combine work with studying to work towards achieving nationally-recognised qualifications while gaining valuable skills and practical experience.
If you hold a degree, you are eligible for an apprenticeship at any level; however, it must provide you with substantive new skills and you must be able to evidence that the content of the training is materially-different from any prior qualification or apprenticeship.
The apprenticeship content will be tailored to suit the tasks you will be doing in your day-to-day work, and you will receive support and guidance in building a portfolio of evidence to demonstrate your competence in the workplace.
We believe great services start with great people — and that means building a workforce that reflects our community. At Telford & Wrekin Council, everyone belongs and every voice matters.
A CV template is available if you do not already have a CV.
What we offer:
- Competitive salaries and a fantastic leave package — starting at 24 days, rising to 32 days with service, plus 8 bank holidays and an extra concessionary day to enjoy.
- Flexible working and career progression.
- Staff discounts and salary sacrifice perks.
- Free parking and confidential wellbeing support.
- Hybrid working model - whether you're in the office or working from home, we support a balance that fits your personal and family commitments.
Roles involving children or vulnerable adults will require a criminal records check. It’s an offence to apply if you’re barred from working with these groups.
Please note: We do not hold a sponsorship licence for visas.
Level 2 Customer Services Apprentice in Telford employer: Telford and Wrekin Council
Telford and Wrekin Council is an excellent employer, offering a supportive work culture that prioritises the safety and well-being of children in educational settings. With competitive salaries, flexible working arrangements, and a commitment to employee growth through professional development opportunities, this role as a Strategic Education Safeguarding Lead provides a meaningful chance to make a significant impact in the community. The hybrid working options further enhance work-life balance, making it an attractive place for dedicated professionals.
Contact Details:
Telford and Wrekin Council Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Level 2 Customer Services Apprentice in Telford
✨Get to Know Your Local Businesses
For an apprenticeship in customer support, don’t hesitate to pop into local shops or businesses. They might not have job postings up, but often they’re looking for eager apprentices who can learn on the job. Approach them with confidence and express your interest.
✨Leverage Online Communities
Dive into online forums and communities focused on customer support. Places like Reddit or specific Facebook groups are goldmines for advice and networking. You never know who might be looking for an apprentice or have insider tips about openings at places like Telford and Wrekin Council.
✨Tap Into Your School’s Resources
Make sure to use your school’s career services. They often have connections with companies looking for apprentices, which can give you a head start. Plus, they can help you polish your interview skills to shine during those crucial moments.
✨Show Your Passion Online
Create a simple portfolio showcasing any relevant experience, even if it's just customer service experience from part-time gigs. Share it on platforms like LinkedIn to make yourself more visible to employers like Telford and Wrekin Council. It’s all about getting your name out there and showing you’re keen to learn!
We think you need these skills to ace Level 2 Customer Services Apprentice in Telford
Some tips for your application 🫡
Show off your communication skills!:In customer support, being able to communicate clearly and effectively is key. When writing your application, make sure to highlight any relevant experience where you've had to support or assist others, whether that's in a job, volunteering, or even in school projects. We want to see how you express yourself and ensure that your enthusiasm comes through!
Tailor your CV to the support role:Your CV should reflect skills that are essential for customer support, like patience, problem-solving, and empathy. Highlight any instances where you've handled difficult situations or resolved conflicts, even if they're not from a formal job. This is your chance to prove that you have the right mindset for an apprenticeship with us at Telford and Wrekin Council.
Include relevant coursework or certifications:If you've taken any courses related to customer service or communications, shout about them! This could be anything from online courses to workshops. Certifications show us you're serious about getting into the field and help us see your commitment to learning more in your apprenticeship.
Express your willingness to learn:Since this is an apprenticeship, showing that you’re eager to learn and grow is really important. In your cover letter, share specific reasons why you want to join Telford and Wrekin Council and how you're looking forward to gaining hands-on experience in customer support. We love candidates who are enthusiastic and ready to dive into the learning process!
How to prepare for a job interview at Telford and Wrekin Council
✨Mastering Communication Skills
As a customer support apprentice, showcasing your verbal and written communication skills is essential. Think about past experiences where you've had to resolve issues or clarify misunderstandings – be ready to discuss these during your interview. Remember, it's all about demonstrating your ability to empathise with customers and provide effective solutions.
✨Brush Up on Product Knowledge
Get familiar with the products or services offered by Telford and Wrekin Council. Being knowledgeable about what they sell not only shows your interest but also helps you answer possible technical questions about how you’d assist customers. Prepare to discuss how you would approach learning about new products and your strategy for staying updated.
✨Prepare for Scenario Questions
Expect interviewers to throw some real-life scenarios at you. Prepare for questions about how to handle difficult customers or complaints. They want to see how well you can think on your feet and apply your customer service skills in challenging situations. Try role-playing with a friend to feel more prepared!
✨Show Enthusiasm for Learning
Since you’re applying for an apprenticeship, the hiring team at Telford and Wrekin Council will be looking for your motivation to learn and grow. Be ready to express your eagerness to absorb knowledge from seasoned professionals and how you plan to contribute to the team's success. Show them that you're not just looking for a job, but a pathway to build your skills!
