At a Glance
- Tasks: Support individuals with disabilities to find and maintain employment through various administrative tasks.
- Company: Join Telford & Wrekin Council, a diverse and inclusive workplace making a real difference.
- Benefits: Competitive pay, generous leave, flexible working, and access to employee assistance programmes.
- Other info: Dynamic role with varied tasks in a supportive team environment.
- Why this job: Be part of a new programme that positively impacts local lives while developing your skills.
- Qualifications: Strong communication skills and a knack for multitasking; experience is a plus but not required.
The predicted salary is between 30000 - 40000 € per year.
We are looking for an enthusiastic, organised and conscientious individual to join us at an exciting time. We have recently started delivery of a new programme called Connect to Work, which is being funded by the Department for Work and Pensions, but delivered by the council. Connect to Work is about providing intensive support to people with disabilities and/or long-term health conditions or those who face other disadvantages, to help them move into, or remain in, employment.
This administrative role is customer facing, and you will likely be the first point of contact for many of the people looking to take part in the Connect to Work programme, and other programmes or courses within the service area through dealing with phone calls, referral forms, emails and paperwork. You need to be a skilled communicator, both over the phone, in-person and in writing, so that you can take and respond to referrals, but also provide basic information about the programme and be sensitive to the needs of customers who may face challenges with communication.
We use a range of computer systems to support the service, and you will need to be a confident computer user who can learn and adapt to our systems quickly. The programme involves the collection and processing of a lot of customer information, and you will need to be able to conduct data entry tasks quickly and efficiently with great accuracy and minimal errors. You will of course need to treat customer data with the utmost care and confidentiality and comply with the council's policies and procedures around data security and information governance at all times.
This is an exciting time to join the team, as Connect to Work is totally new, so you will be joining at the very beginning and will support the development of the programme and its associated administration processes, suggest ways things could be improved, and be involved in something that will really make a difference for hundreds of local people each year.
This role offers a real mix of tasks, from dealing with customers, to handling data, responding to enquiries, recording expenditure and handling petty cash. No two days will be the same and it will be busy and varied. We need someone who will thrive in a busy office environment who is calm and at ease with balancing many tasks with varying priorities at any one time.
If you think this sounds like a job you would love and you're ready to work hard to help make Connect to Work a success for local people, then we would really like to hear from you.
Experience in similar kinds of roles is an advantage, but not essential.
Benefits:
- Competitive rates of pay
- Automatic access to a secure, flexible and tax efficient Local Government Pension Scheme
- Staff benefits and discounts including salary sacrifice schemes
- Free on-site parking
- Generous leave entitlement (24 days rising to 32 days) plus 8 bank holidays and an additional concessionary day
- Free access to our employee assistance programme and confidential counselling
- Flexible and mobile working policy – we are well adapted to a hybrid model of working which includes a combination of time spent in the office and at home – our approach is to promote greater level of flexible working around personal and family commitments
Legal and Equal Opportunity Statements:
At Telford & Wrekin Council, we know that having a diverse workforce is key to providing the best possible services to our community. We celebrate having a diverse and inclusive culture where people are able to be themselves at work, and everyone has a voice. Posts working with children or vulnerable groups will be subject to an appropriate criminal records check. It is an offence to apply for a role that involves engaging in regulated activity with children and adults in vulnerable circumstances if you are barred from working with one or both of these groups.
Please note that Telford & Wrekin Council do not hold a sponsorship licence for visa. Sorry a CV will not be accepted.
Learner Services Officer in Telford employer: Telford and Wrekin Council
Telford & Wrekin Council is an excellent employer, offering a supportive and inclusive work environment where employees can thrive while making a meaningful impact in the community. With competitive pay, generous leave entitlements, and a flexible working policy, staff are encouraged to balance their professional and personal lives effectively. Joining at the inception of the Connect to Work programme provides unique opportunities for growth and innovation, allowing you to contribute directly to the success of initiatives that support individuals facing challenges in employment.
StudySmarter Expert Advice🤫
We think this is how you could land Learner Services Officer in Telford
✨Tip Number 1
Get to know the Connect to Work programme inside out! Familiarise yourself with its goals and how it helps people with disabilities or long-term health conditions. This knowledge will not only boost your confidence but also show your genuine interest during interviews.
✨Tip Number 2
Practice your communication skills! Since this role is customer-facing, being able to convey information clearly and sensitively is key. Try role-playing scenarios with friends or family to get comfortable with different types of conversations you might have.
✨Tip Number 3
Show off your organisational skills! Think about ways you can manage multiple tasks effectively. You could create a mock schedule or list of priorities to demonstrate your ability to juggle various responsibilities in a busy office environment.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re tech-savvy and ready to adapt to our systems, which is a big plus for this role!
We think you need these skills to ace Learner Services Officer in Telford
Some tips for your application 🫡
Be Yourself:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for the role and how you can contribute to the Connect to Work programme.
Tailor Your Application:Make sure to customise your application to highlight your skills and experiences that match the job description. We’re looking for someone organised and customer-focused, so share examples that demonstrate these qualities!
Keep It Clear and Concise:We appreciate clarity, so keep your writing straightforward and to the point. Avoid jargon and make sure your application is easy to read. This will help us quickly see why you’d be a great fit for the team!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Telford and Wrekin Council
✨Know the Programme Inside Out
Before your interview, make sure you understand the Connect to Work programme thoroughly. Familiarise yourself with its goals, target audience, and how it supports individuals with disabilities or long-term health conditions. This will show your enthusiasm and commitment to the role.
✨Showcase Your Communication Skills
As a Learner Services Officer, you'll be the first point of contact for many customers. Prepare examples of how you've effectively communicated in previous roles, whether over the phone, in person, or through written correspondence. Highlight your ability to be sensitive to customers' needs, especially those facing communication challenges.
✨Demonstrate Your Organisational Skills
This role involves juggling multiple tasks and priorities. Be ready to discuss how you manage your time and stay organised in a busy environment. You could share specific strategies or tools you use to keep track of tasks and ensure nothing falls through the cracks.
✨Emphasise Data Handling Experience
Since the role requires accurate data entry and handling customer information, be prepared to talk about your experience with data management. Discuss any relevant software you've used and your approach to maintaining confidentiality and compliance with data security policies.
