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- Tasks: Provide customer-focused IT support to staff, schools, and councillors.
- Company: Local government authority dedicated to community services.
- Benefits: Competitive salary, generous leave, flexible working, and wellbeing support.
- Why this job: Make a positive impact in your community while gaining valuable experience.
- Qualifications: Customer service skills and a willingness to learn.
- Other info: Flexible working options available for a balanced lifestyle.
The predicted salary is between 30000 - 42000 £ per year.
A local government authority in England is seeking individuals for the IDT Service Desk to provide customer-focused operational support. The role involves facilitating effective operations for staff, schools, and councillors.
Offers include competitive salaries, a generous leave package, flexible working options, and wellbeing support.
Applicants should be ready to contribute positively to the community-focused services of the council.
Hybrid Service Desk Assistant - Flexible IT Support in Telford employer: Telford and Wrekin Council
Contact Detail:
Telford and Wrekin Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hybrid Service Desk Assistant - Flexible IT Support in Telford
✨Tip Number 1
Network like a pro! Reach out to people in the local government sector or those already working at the IDT Service Desk. A friendly chat can give us insights into the role and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by brushing up on your customer service skills. Think of examples where you've gone above and beyond to help someone, as this will show how you can contribute positively to the community-focused services of the council.
✨Tip Number 3
Show your enthusiasm for flexible working options! Be ready to discuss how you can manage your time effectively while providing top-notch support to staff, schools, and councillors.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed and shows that you’re serious about joining the team.
We think you need these skills to ace Hybrid Service Desk Assistant - Flexible IT Support in Telford
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Hybrid Service Desk Assistant role. Highlight your customer service skills and any relevant IT support experience that aligns with what we’re looking for.
Show Your Community Spirit: Since this role is all about supporting the community, don’t forget to mention any previous experiences where you’ve contributed positively to a community-focused project or initiative. We love seeing that passion!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that’s easy to read and understand.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way to ensure your application gets to us directly and allows you to easily track your progress. Plus, it’s super simple!
How to prepare for a job interview at Telford and Wrekin Council
✨Know Your Stuff
Make sure you understand the role of a Hybrid Service Desk Assistant. Brush up on customer service principles and IT support basics. Familiarise yourself with common issues that staff, schools, and councillors might face, so you can demonstrate your problem-solving skills during the interview.
✨Show Your Community Spirit
Since this role is all about contributing to community-focused services, think of examples from your past experiences where you've positively impacted a community or helped others. This will show your potential employer that you're not just about the job, but also about making a difference.
✨Flexibility is Key
With flexible working options on offer, be prepared to discuss how you can adapt to different situations and work environments. Share examples of how you've successfully managed your time and responsibilities in previous roles, especially in a hybrid setting.
✨Ask Thoughtful Questions
Prepare some insightful questions to ask at the end of your interview. This could be about the team dynamics, the tools they use for IT support, or how they measure success in the role. It shows you're genuinely interested and have done your homework!
