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- Tasks: Manage operations at a vibrant leisure facility, ensuring excellent customer service and safety.
- Company: Join Telford & Wrekin Council, a community-focused organisation that values diversity.
- Benefits: Enjoy competitive pay, generous leave, pension scheme, and staff discounts.
- Other info: Opportunities for career progression and a supportive work environment.
- Why this job: Make a difference in your community while developing your leadership skills.
- Qualifications: Supervisory experience in leisure services and strong communication skills required.
The predicted salary is between 24000 - 30000 £ per year.
We are currently seeking a motivated and suitably skilled individual to join the Leisure services team in the role of Duty Manager at Oakengates Leisure. The successful candidate will work across a rota pattern that includes evenings and weekend working and will be responsible for the operational management of a Council owned sports and leisure facility on a shift basis.
They will have good interpersonal and customer communication skills and relevant supervisory experience in a Leisure and Customer Services environment. They will have experience of supervising and training staff in operational procedures, experience of Health & Safety monitoring and reporting procedures.
A National Pool Lifeguard Qualification (or ability to achieve within 6 months), Pool plant operators certificate (or ability to achieve in 6 months) and a Level 2 Health & Fitness Certificate (or ability to achieve within 6 months) are requirements of the post. They will have good knowledge of current Health and safety legislation and HR, Audit and financial policies and procedures and understand the links between physical activity and health and have experience of working in a fast paced environment.
What we offer:
- Competitive salaries and a fantastic leave package - starting at 24 days, rising to 32 days with service, plus 8 bank holidays and an extra concessionary day to enjoy.
- Career progression
- Local Government Pension Scheme
- Staff discounts & salary sacrifice perks
- Free parking & confidential wellbeing support
Roles involving children or vulnerable adults will require a criminal records check. It's an offence to apply if you're barred from working with these groups. Please note: We do not hold a sponsorship licence for visas. Sorry a CV will not be accepted.
Duty Manager in Telford employer: Telford and Wrekin Council
Contact Detail:
Telford and Wrekin Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Duty Manager in Telford
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on Telford & Wrekin Council. Understanding their values and how they operate will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to customer service and health & safety. Think about your past experiences and how they relate to the Duty Manager role. We want you to feel confident when discussing your supervisory skills and operational management experience.
✨Tip Number 3
Show off your interpersonal skills! During the interview, be sure to highlight your ability to communicate effectively with both staff and customers. Share examples of how you've successfully trained or supervised others in a fast-paced environment – this is key for the Duty Manager position.
✨Tip Number 4
Don’t forget to ask questions! At the end of your interview, have a couple of thoughtful questions ready about the role or the team. This shows your enthusiasm and helps you gauge if the job is the right fit for you. And remember, apply through our website for the best chance!
We think you need these skills to ace Duty Manager in Telford
Some tips for your application 🫡
Show Your Passion for Leisure Services: When writing your application, let your enthusiasm for leisure services shine through! We want to see how your experiences and skills align with the role of Duty Manager. Share specific examples that highlight your love for customer service and managing teams.
Highlight Relevant Qualifications: Make sure to mention any qualifications you have that are relevant to the role, like your National Pool Lifeguard Qualification or Level 2 Health & Fitness Certificate. If you’re working towards these, don’t forget to mention that too – we appreciate a proactive attitude!
Demonstrate Your Supervisory Experience: We’re looking for someone with solid supervisory experience, so be sure to detail your past roles where you’ve trained staff or managed operations. Use clear examples to show how you’ve successfully led teams in a fast-paced environment.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do – just follow the links provided in the job description!
How to prepare for a job interview at Telford and Wrekin Council
✨Know Your Stuff
Make sure you brush up on your knowledge of health and safety legislation, as well as the operational procedures relevant to a leisure facility. Being able to discuss these topics confidently will show that you're serious about the role.
✨Show Off Your People Skills
As a Duty Manager, you'll be interacting with both staff and customers regularly. Prepare examples of how you've successfully managed teams or resolved customer issues in the past. This will highlight your interpersonal skills and experience in a fast-paced environment.
✨Get Familiar with the Rota
Since the role involves working evenings and weekends, be ready to discuss your availability and flexibility. Showing that you understand the demands of the job and are willing to adapt will make a great impression.
✨Prepare for Qualifications Questions
Be ready to talk about your qualifications or your plan to achieve them within six months. If you don’t have the National Pool Lifeguard Qualification or the Pool Plant Operators Certificate yet, explain how you intend to obtain them and why they’re important for the role.