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- Tasks: Be the friendly face of our Customer Services team, helping customers find what they need.
- Company: Join Telford & Wrekin Council, where everyone belongs and every voice matters.
- Benefits: Enjoy competitive pay, generous leave, flexible working, and great staff perks.
- Why this job: Make a real difference in customer service while enjoying a supportive work environment.
- Qualifications: Experience in customer service and a keen eye for detail.
- Other info: Flexible hours, hybrid working, and excellent career progression opportunities await you.
The predicted salary is between 20000 - 25000 £ per year.
We are looking for an experienced Receptionist to work within our Customer Services team. The post is for 14.8 hours per week, working between 08:45 and 17:00 on Thursdays and Fridays, starting around 11 June 2026. Based on Darby House Reception desk, you will understand that our customers are passionate about the services we provide, and be experienced in signposting and supporting customers to obtain the source of information or service they require. You will show a flair for customer service, have excellent attention to detail and understand the importance of getting it right first time.
For an informal discussion about the role, please contact Daniel Rushton on 01952 382491 or email daniel.rushton@telford.gov.uk. Shortlisting and interviews will take place between 10 and 24 April 2026.
What we offer:
- Competitive salaries and a fantastic leave package - starting at 24 days, rising to 32 days with service, plus 8 bank holidays and an extra concessionary day to enjoy.
- Flexible working & career progression.
- Local Government Pension Scheme.
- Staff discounts and salary sacrifice perks.
- Free parking and confidential wellbeing support.
- Hybrid working model - whether you’re in the office or working from home, we support a balance that fits your personal and family commitments.
Find out further information about working at Telford & Wrekin Council including our full list of benefits. Please note: We do not hold a sponsorship licence for visas.
Corporate Receptionist in Telford employer: Telford and Wrekin Council
Contact Detail:
Telford and Wrekin Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Corporate Receptionist in Telford
✨Tip Number 1
Network like a pro! Reach out to your connections and let them know you're on the hunt for a Corporate Receptionist role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Practice makes perfect! Before your interview, rehearse common questions and scenarios related to customer service. This will help you feel more confident and ready to showcase your flair for customer service when it counts.
✨Tip Number 3
Dress to impress! First impressions matter, especially in a reception role. Make sure you look polished and professional for your interview – it shows you take the opportunity seriously and understand the importance of getting it right first time.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the info you need about the role and our fantastic benefits, so don’t miss out on that!
We think you need these skills to ace Corporate Receptionist in Telford
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in customer service and attention to detail. We want to see how you've successfully supported customers in the past, so don’t hold back on those examples!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about this role and how your skills align with what we’re looking for. Keep it friendly and professional – we love a personal touch!
Follow the Application Instructions: Be sure to read through the application instructions carefully. If we ask for specific documents or formats, make sure you stick to them. It shows us that you can follow directions and pay attention to detail!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, you’ll find all the info you need right there!
How to prepare for a job interview at Telford and Wrekin Council
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Corporate Receptionist. Familiarise yourself with customer service principles and how to effectively signpost customers to the right information or services.
✨Showcase Your Customer Service Skills
During the interview, be ready to share specific examples of how you've excelled in customer service roles. Highlight situations where your attention to detail made a difference and how you ensured customers received the best experience possible.
✨Prepare Questions for the Interviewer
Think of insightful questions to ask about the team and the company culture. This shows your genuine interest in the role and helps you determine if it's the right fit for you. For instance, ask about the challenges the Customer Services team currently faces.
✨Practice Makes Perfect
Rehearse common interview questions and your responses. You could even do a mock interview with a friend or family member. This will help you feel more confident and articulate during the actual interview, making a great impression on the hiring team.