At a Glance
- Tasks: Engage with the community, manage books, and provide top-notch customer service.
- Company: Telford and Wrekin Council, dedicated to enhancing library services.
- Benefits: Competitive salary, generous leave, pension scheme, and hybrid working options.
- Other info: Flexible working hours with a permanent position and career growth potential.
- Why this job: Join a passionate team and make a difference in your community through books.
- Qualifications: Strong communication skills and a love for literature.
The predicted salary is between 24000 - 30000 £ per year.
Telford and Wrekin Council is hiring for a Library Service position, based at Southwater Library, focusing on customer service, book management, and community engagement. The role is permanent and involves working 27 hours per week, including occasional weekends.
Applicants should possess strong communication skills and a passion for books. Competitive salary and benefits include generous leave, a pension scheme, and opportunities for hybrid working.
Library First Point Officer (Hybrid & Flexible) in Southwater employer: Telford and Wrekin Council
Telford and Wrekin Council is an excellent employer, offering a supportive work culture that values community engagement and customer service. With a competitive salary, generous leave, and a pension scheme, employees enjoy a healthy work-life balance through hybrid working opportunities. This role at Southwater Library not only allows for personal growth in a dynamic environment but also fosters a passion for books and learning within the community.
Contact Details:
Telford and Wrekin Council Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Library First Point Officer (Hybrid & Flexible) in Southwater
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Telford and Wrekin Council and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Telford and Wrekin Council and let us see your personality shine through!
We think you need these skills to ace Library First Point Officer (Hybrid & Flexible) in Southwater
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Telford and Wrekin Council.
Get Familiar with Our Brand:Before applying, take some time to learn about Telford and Wrekin Council and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Telford and Wrekin Council
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Telford and Wrekin Council.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Telford and Wrekin Council will surely appreciate.
