At a Glance
- Tasks: Provide top-notch customer service and assist with library events and inquiries.
- Company: Join Telford and Wrekin Council, a community-focused organisation.
- Benefits: Part-time hours, competitive salary, and a chance to engage with the community.
- Other info: Flexible part-time role with opportunities to grow your skills.
- Why this job: Make a difference in your community while sharing your love for books.
- Qualifications: Strong communication skills and a passion for literature.
The predicted salary is between 26403 - 28598 £ per year.
Telford and Wrekin Council is seeking to hire two part-time Library & First Point Officers in Shrewsbury, offering 16.5 hours per week. The role focuses on providing high-quality services to local residents, including answering inquiries, promoting library stock, and assisting with events.
Ideal candidates will be knowledgeable about books, have strong communication skills, and be able to work effectively under pressure.
The positions are graded NJC LC1 7-12, with a salary range of £26,403 to £28,598 pro rata.
Library & First Point Officer: Customer Service & IT Help in Shrewsbury employer: Telford and Wrekin Council
Telford and Wrekin Council is an excellent employer, offering a supportive work culture that values community engagement and personal development. Employees benefit from flexible working hours, opportunities for training and growth, and the chance to make a meaningful impact in the local area through their services. Working in Shrewsbury provides a vibrant environment with access to beautiful parks and cultural events, enhancing both professional and personal life.
Contact Details:
Telford and Wrekin Council Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Library & First Point Officer: Customer Service & IT Help in Shrewsbury
✨Tip Number 1
Network like a pro! Reach out to people in the library and customer service sectors. Attend local events or workshops where you can meet potential colleagues or employers. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for those interviews! Research common questions for library and customer service roles, and practice your answers. We recommend using the STAR method (Situation, Task, Action, Result) to structure your responses and showcase your skills effectively.
✨Tip Number 3
Show off your passion for books and community! When you get the chance to chat with interviewers, share your favourite reads or how you've engaged with your local library. This will help you stand out as someone who genuinely cares about the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we often have tips and resources available that can help you ace the process and land that Library & First Point Officer role!
We think you need these skills to ace Library & First Point Officer: Customer Service & IT Help in Shrewsbury
Some tips for your application 🫡
Show Your Passion for Books:When you're writing your application, let us see your love for books and libraries shine through! Share any relevant experiences or interests that highlight your knowledge of literature and how it can benefit our community.
Highlight Your Communication Skills:Since this role is all about customer service, make sure to emphasise your strong communication skills. Give examples of how you've effectively interacted with people in the past, whether it's answering inquiries or assisting with events.
Tailor Your Application:Don't just send a generic application! Take the time to tailor your CV and cover letter to match the job description. Mention specific responsibilities from the role and explain how your skills align with them.
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It’s the best way to ensure your application gets into the right hands and shows us you’re serious about joining our team!
How to prepare for a job interview at Telford and Wrekin Council
✨Know Your Books
Brush up on your knowledge of popular books and authors, especially those relevant to the community. Being able to recommend titles or discuss recent releases can really impress the interviewers.
✨Showcase Your Communication Skills
Prepare examples of how you've effectively communicated with customers in the past. Whether it's resolving a complaint or helping someone find information, clear communication is key in this role.
✨Demonstrate Your Event Planning Skills
Think of any events you've helped organise or participated in. Be ready to discuss how you contributed and what you learned, as this will show your ability to assist with library events.
✨Stay Calm Under Pressure
Prepare for situational questions that test your ability to handle stress. Think of times when you had to manage multiple tasks at once and how you prioritised them to maintain service quality.
