At a Glance
- Tasks: Provide top-notch customer service and assist with library operations and events.
- Company: Join a community-focused Council dedicated to high-quality services.
- Benefits: Part-time hours, competitive salary, and a chance to make a difference.
- Other info: Flexible working hours with opportunities for personal growth.
- Why this job: Engage with the community and share your love for books and learning.
- Qualifications: Passion for books, strong communication skills, and a willingness to learn.
The predicted salary is between 26403 - 28598 £ per year.
Are you ready to join a forward-thinking, community-focused Council? Do you share our passion for delivering high-quality services to local residents? We're excited to offer two permanent, part-time opportunities for Library & First Point Officers (16.5 hours per week).
The position will involve working alternate Saturdays. The library service is a valued resource within the community. This role provides a highly customer-focused service to the public.
Duties will include:
- Answering general and book-related queries, issuing, discharging and shelving books
- Promoting library stock
- Cash handling
- Promoting & delivering events and activities
- Registering new users
- Helping customers in the use of IT via the public access PCs
- The post holder will also deliver the 'First Point @' services provided in the library
Skills & Experience:
- Knowledgeable about books, online resources and information on the Council website
- Able to work accurately, at times under pressure
- Able to communicate articulately with a diverse range of library customers
- Able to use good questioning skills to comprehend and meet the needs of library customers
- Able to show initiative and a desire for developing new skills
Library and First Point Officer - Madeley Town Council in Shrewsbury employer: Telford and Wrekin Council
Madeley Town Council is an excellent employer that prioritises community engagement and the delivery of high-quality services. With a supportive work culture that encourages professional development, employees benefit from flexible part-time hours and the opportunity to make a meaningful impact in the lives of local residents. Join us in a role that not only values your contributions but also fosters a sense of belonging within a vibrant community.
Contact Details:
Telford and Wrekin Council Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Library and First Point Officer - Madeley Town Council in Shrewsbury
✨Tip Number 1
Get to know the Council's values and community initiatives. When you walk into that interview, show us how your passion for delivering high-quality services aligns with their mission. It’s all about making that connection!
✨Tip Number 2
Prepare some examples of how you've handled customer queries or promoted events in the past. We want to hear your stories! This will help you demonstrate your customer-focused approach and ability to engage with the community.
✨Tip Number 3
Don’t forget to brush up on your IT skills! Since you'll be helping customers with public access PCs, showing us that you're tech-savvy will definitely give you an edge. Maybe even practice a few common queries you might encounter.
✨Tip Number 4
Finally, apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re serious about joining our team and contributing to the community.
We think you need these skills to ace Library and First Point Officer - Madeley Town Council in Shrewsbury
Some tips for your application 🫡
Show Your Passion for Community:When writing your application, let us see your enthusiasm for community service. Share any experiences or projects that highlight your commitment to helping others and improving local resources.
Highlight Relevant Skills:Make sure to emphasise your customer service skills and any experience with libraries or information services. We want to know how you can contribute to our team and enhance the library experience for our users.
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language to describe your experiences and skills, making it easy for us to see why you’d be a great fit for the role.
Apply Through Our Website:Don’t forget to submit your application through our official website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity.
How to prepare for a job interview at Telford and Wrekin Council
✨Know Your Library Stuff
Brush up on your knowledge of books, online resources, and the services offered by Madeley Town Council. Being able to discuss popular titles or recent library events will show your passion for the role and help you connect with the interviewers.
✨Customer Service is Key
Prepare examples of how you've provided excellent customer service in the past. Think about situations where you’ve handled queries or resolved issues, as this role is all about delivering a high-quality service to the community.
✨Show Off Your Communication Skills
Practice articulating your thoughts clearly and confidently. You’ll need to communicate with a diverse range of customers, so demonstrating your ability to engage with different people will be crucial during the interview.
✨Be Ready to Showcase Your Initiative
Think of instances where you’ve taken the initiative to improve a process or help others. This role requires someone who can develop new skills and contribute positively to the library environment, so be prepared to share your ideas!
