At a Glance
- Tasks: Manage properties, ensure safety standards, and support tenants in a proactive role.
- Company: Join Telford Council and make a difference in the community.
- Benefits: Competitive salary, flexible working, and opportunities for personal growth.
- Other info: Dynamic team environment with a focus on community engagement.
- Why this job: Make a real impact on housing quality and tenant satisfaction.
- Qualifications: Experience in property management and strong customer service skills required.
The predicted salary is between 30000 - 40000 € per year.
We’re looking for an organised and proactive Property Management Officer to oversee a portfolio of properties across the private rented sector and council‑managed accommodation. You’ll be responsible for managing tenancies, maintaining property standards and working closely with tenants to ensure homes are safe, well‑managed and fit for purpose. This role plays a vital part in helping the Council meet its housing duties and widen the range of quality housing options available within the Borough. If you have experience managing properties and enjoy balancing compliance, relationships and service delivery, this is a great opportunity to make a real impact.
Responsibilities
- You’ll have experience managing properties or tenancies within a local authority, landlord or letting agency setting, with a good understanding of housing legislation and standards.
- You’ll be confident working with landlords and tenants, carrying out property inspections, managing rent and payments, and maintaining accurate records and databases.
- You’ll bring strong customer service skills, the ability to balance commercial realities with meeting housing need, and a proactive approach to problem‑solving.
- Knowledge of homelessness and housing law, the private rented sector, tenancy agreements and welfare benefits is essential, alongside strong communication, negotiation and report‑writing skills.
- We’re looking for someone who is organised, flexible and self‑motivated, able to work independently and as part of a team, commercially minded and committed to delivering high‑quality customer care.
- A full driving licence is required.
Benefits: We believe great services start with great people — and that means building a workforce that reflects our community.
Property Management Officer employer: Telford and Wrekin Council
As a Property Management Officer in Telford, you will join a supportive and dynamic team dedicated to enhancing the quality of housing within the community. Our organisation prioritises employee growth through continuous training and development opportunities, fostering a culture of collaboration and respect. With a strong commitment to delivering exceptional customer service, we offer a rewarding work environment where your contributions directly impact the lives of residents.
StudySmarter Expert Advice🤫
We think this is how you could land Property Management Officer
✨Tip Number 1
Network like a pro! Reach out to your contacts in the property management field and let them know you're on the lookout for opportunities. You never know who might have a lead or be able to refer you to a hiring manager.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Understand their approach to property management and think about how your experience aligns with their goals. This will help you stand out as a candidate who truly gets what they’re about.
✨Tip Number 3
Showcase your customer service skills during interviews. Be ready to share examples of how you've successfully managed tenant relationships or resolved issues in the past. This is key in property management, so make it count!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Property Management Officer
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in property management and your understanding of housing legislation. We want to see how your skills match the role, so don’t be shy about showcasing your relevant achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about property management and how you can contribute to our mission. Keep it engaging and personal – we love to see your personality come through.
Showcase Your Customer Service Skills:Since this role involves working closely with tenants and landlords, make sure to highlight your customer service experience. Share examples of how you've successfully managed relationships and resolved issues in the past.
Apply Through Our Website:We encourage you to apply directly through our website for a smoother application process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at Telford and Wrekin Council
✨Know Your Stuff
Make sure you brush up on housing legislation and standards before the interview. Familiarise yourself with the key aspects of property management, especially in a local authority context. This will show that you're not just interested in the role but also knowledgeable about the industry.
✨Showcase Your Customer Service Skills
Prepare examples of how you've successfully managed relationships with tenants or landlords in the past. Highlight your problem-solving abilities and how you've balanced compliance with customer needs. This will demonstrate your proactive approach and commitment to high-quality service.
✨Be Organised and Flexible
During the interview, convey your organisational skills by discussing how you manage multiple properties or tenancies. Share specific strategies you use to stay on top of inspections, rent management, and record-keeping. Flexibility is key, so be ready to discuss how you adapt to changing circumstances.
✨Communicate Clearly
Strong communication is essential for this role, so practice articulating your thoughts clearly and concisely. Be prepared to answer questions about your negotiation skills and report-writing experience. Good communication will help you stand out as a candidate who can effectively liaise with both tenants and landlords.
