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- Tasks: Assist customers with queries and promote library resources while providing IT support.
- Company: Local council service dedicated to community engagement and support.
- Benefits: Flexible working hours, competitive salary, and generous leave entitlements.
- Why this job: Make a difference in your community by supporting library services and helping others.
- Qualifications: Strong communication skills and a passion for books and customer service.
- Other info: Weekend work required; criminal record check needed for child safety.
The predicted salary is between 24000 - 36000 £ per year.
A local council service in the United Kingdom seeking a customer-focused individual to join their library service. Responsibilities include handling queries, promoting library resources, and assisting customers with IT.
The role demands knowledge of books and excellent communication skills while offering flexible working arrangements, a competitive salary, and generous leave entitlements. Candidates must be eager to support library services for the community. This role includes working on weekends and requires a criminal record check for working with children.
Library Frontline Officer - Customer Service & IT Help in London employer: Telford and Wrekin Council
Contact Detail:
Telford and Wrekin Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Library Frontline Officer - Customer Service & IT Help in London
✨Tip Number 1
Get to know the library's resources inside out! Familiarise yourself with the books, services, and IT support they offer. This way, when you chat with potential employers, you can show off your knowledge and passion for helping customers.
✨Tip Number 2
Practice your communication skills! Role-play common customer queries with friends or family. The better you are at handling questions and promoting services, the more confident you'll feel during interviews.
✨Tip Number 3
Network with current library staff or attend local events. Building connections can give you insider tips on what the council is looking for and might even lead to a recommendation!
✨Tip Number 4
Don't forget to apply through our website! We make it easy for you to find and apply for roles like this one. Plus, we’re here to support you every step of the way in landing that perfect job!
We think you need these skills to ace Library Frontline Officer - Customer Service & IT Help in London
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight your experience in customer service. We want to see how you've handled queries and supported customers in the past, especially in a library or IT setting.
Demonstrate Your Knowledge of Books: Let us know about your passion for books and reading! Mention any specific genres you love or how you've helped others find the right resources. This will show us you're a great fit for our library service.
Communicate Clearly: Since excellent communication is key for this role, ensure your application is clear and concise. Use straightforward language and avoid jargon to make it easy for us to understand your points.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Telford and Wrekin Council
✨Know Your Library Resources
Familiarise yourself with the library's resources and services. Be ready to discuss how you can promote these to customers and enhance their experience. Showing genuine enthusiasm for books and library services will definitely impress.
✨Brush Up on IT Skills
Since the role involves assisting customers with IT, make sure you're comfortable with common library technologies and software. Prepare to answer questions about troubleshooting basic IT issues, as this will demonstrate your capability to support users effectively.
✨Practice Your Communication Skills
Excellent communication is key in this role. Consider practising common customer service scenarios with a friend or family member. This will help you articulate your thoughts clearly and show that you can handle queries with confidence.
✨Show Your Community Spirit
This position is all about supporting the community. Be prepared to share examples of how you've engaged with your local community in the past. Highlighting your eagerness to contribute to the library's mission will resonate well with the interviewers.
