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- Tasks: Provide top-notch customer service and assist with library activities and IT support.
- Company: Community-focused library service that values its role in the local area.
- Benefits: Flexible hours, community engagement, and opportunities to develop customer service skills.
- Why this job: Make a difference in your community while gaining valuable experience in a supportive environment.
- Qualifications: Strong communication skills and a passion for helping others.
- Other info: Fortnightly Saturday shifts and potential evening and Sunday work.
The predicted salary is between 24000 - 36000 £ per year.
Brief overview of the role: The library service is a valued resource within the community. This role provides a highly customer-focused service to the public.
Duties will include:
- answering general and book-related queries
- issuing, discharging and shelving books
- promoting library stock
- cash handling
- helping with children's activities
- registering new users
- helping customers in the use of IT via the public access PCs
The post holder will also deliver the 'First Point @' services provided in the library. The position will involve working fortnightly on a Saturday on a rota basis. The post holder may also be required to work Sundays, evenings and.
Library and First Point Officer in London employer: Telford and Wrekin Council
Contact Detail:
Telford and Wrekin Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Library and First Point Officer in London
✨Tip Number 1
Get to know the library and its services inside out! Familiarise yourself with the books, resources, and activities available. This way, when you chat with potential employers, you can show off your knowledge and passion for the role.
✨Tip Number 2
Practice your customer service skills! Since this role is all about helping the public, think of scenarios where you might need to assist someone with a query or IT issue. Role-playing these situations can really boost your confidence.
✨Tip Number 3
Network with current library staff or volunteers. They can give you insider tips on what the job really entails and what the hiring managers are looking for. Plus, it’s a great way to make connections in the community!
✨Tip Number 4
Don’t forget to apply through our website! We’re always on the lookout for passionate individuals who want to make a difference in the community. Your application will stand out if you show genuine interest in the library's mission.
We think you need these skills to ace Library and First Point Officer in London
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight your experience in providing excellent customer service. We want to see how you’ve helped others, especially in a library or community setting. Share specific examples that demonstrate your ability to handle queries and assist users.
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate clarity, so avoid jargon and long-winded explanations. Use bullet points if necessary to make your skills and experiences stand out.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to the Library and First Point Officer role. Mention specific duties from the job description and explain how your background fits perfectly with what we’re looking for.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, you’ll find all the details you need right there!
How to prepare for a job interview at Telford and Wrekin Council
✨Know Your Library Stuff
Make sure you brush up on library services and resources. Familiarise yourself with common queries and how to assist users effectively. This will show your passion for the role and your commitment to providing excellent customer service.
✨Customer Service is Key
Prepare examples of how you've provided outstanding customer service in the past. Think about situations where you’ve resolved issues or helped someone find what they needed. This will demonstrate your ability to handle queries and promote a welcoming environment.
✨Tech Savvy is a Must
Since you'll be helping customers with IT, make sure you're comfortable with public access PCs and common software. Brush up on basic troubleshooting skills and be ready to explain how you would assist someone who’s not tech-savvy.
✨Flexibility and Team Spirit
Be prepared to discuss your availability, especially regarding working weekends and evenings. Highlight your willingness to work as part of a team and adapt to the needs of the library service. This shows that you’re committed to supporting the community.
