At a Glance
- Tasks: Support housing standards and improve community living through technical and administrative tasks.
- Company: Join a local council dedicated to enhancing housing quality and safety.
- Benefits: Competitive salary, generous leave, staff discounts, and hybrid working options.
- Other info: Exciting opportunity for career growth in a supportive environment.
- Why this job: Make a real difference in your community while developing valuable skills.
- Qualifications: Strong communication skills and a good understanding of housing legislation preferred.
The predicted salary is between 30000 - 40000 £ per year.
We are looking for a motivated and detail-oriented Housing Technical Support Officer to join our Private Sector Housing team. With the commencement of the Renters' Rights Act and the impending Additional Licensing of HMOs in the Borough, this is an exciting time to join the team to play a key role in improving housing standards, supporting enforcement activity, and contributing to safer, better-quality homes in our communities. You’ll work as an authorised officer, providing technical, operational and administrative support across a range of housing functions, including licensing, compliance, and case management.
Key Responsibilities
- Manage and respond to service requests, including case monitoring, site visits and follow-up actions.
- Maintain and update key systems, including the Housing Notices Register and Rogue Landlord Prosecution database.
- Produce accurate records, reports and responses to formal information requests such as FOIs.
- Support service improvements, income generation initiatives, and promotional activities.
About You
- Preferably has experience in a regulatory or enforcement environment.
- Demonstrates strong communication, organisation and analytical skills.
- Has knowledge of housing legislation and enforcement processes, or the ability to develop this quickly.
- Is confident working both independently and as part of a team.
- Can manage competing priorities and respond effectively to a fast-paced, changing workload.
You’ll also need a good standard of education (GCSEs including English and Maths, or equivalent experience) and be confident using IT systems and databases.
What we offer
- We offer competitive salaries and a fantastic leave package — starting at 24 days, rising to 32 days with service, plus 8 bank holidays and an extra concessionary day to enjoy.
- Staff discounts & salary sacrifice perks.
- Hybrid working model — whether you’re in the office or working from home, we support a balance that fits your personal and family commitments.
Please note: We do not hold a sponsorship licence for visas.
Housing Technical Support Officer employer: Telford and Wrekin Council
Join our dynamic Local Council as a Housing Technical Support Officer, where you will play a vital role in enhancing housing standards and ensuring safer communities. We pride ourselves on a supportive work culture that values employee growth, offering competitive salaries, generous leave entitlements, and a hybrid working model to accommodate your personal commitments. With opportunities for professional development and a commitment to making a positive impact, this is an excellent place to build a meaningful career in public service.
Contact Details:
Telford and Wrekin Council Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Housing Technical Support Officer
✨Dive into Local Government Events
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We think you need these skills to ace Housing Technical Support Officer
Some tips for your application 🫡
Highlight Relevant Experience:In the public sector, having experience in community engagement, policy analysis, or project management stands out. Make sure to showcase any previous roles or volunteer work that reflects your understanding of public service values and how they've shaped your career path.
Showcase Your Knowledge of the Sector:When you’re applying for a government role, it’s crucial to demonstrate your understanding of the current political landscape and public policies. Consider including articles you've written or relevant projects that underline your capability to engage with these concepts effectively.
Tailor Your CV to Reflect Core Competencies:Government positions often require a clear demonstration of competencies such as communication, teamwork, and problem-solving. Try to structure your CV to highlight these skills, using specific examples of how you’ve applied them in past experiences, ideally with quantifiable outcomes where possible.
Craft a Compelling Cover Letter:Your cover letter is your chance to tell your story and convey your passion for public service. Discuss why you want to work for Telford and Wrekin Council and how your values align with their mission. Be genuine and let your enthusiasm shine through—this can really set you apart from other candidates.
How to prepare for a job interview at Telford and Wrekin Council
✨Get to Know Public Sector Values
Before your interview with Telford and Wrekin Council, dig deep into their mission and values, especially how they align with public service and community impact. Understand the key policies or initiatives they are involved in – you’ll want to show that you genuinely care about serving the community.
✨Brush Up on Regulatory Knowledge
Brush up on the regulations, laws, and compliance standards relevant to the role you’re applying for. Since this is the government and public sector, they might throw technical questions related to policy frameworks or project management best practices that you'll need to navigate day-to-day.
✨Highlight Teamwork and Collaboration
The government sector thrives on collaboration. Be ready to discuss how you've successfully worked in diverse teams or involved stakeholders in your projects. Show us how you bring people together to get a common goal achieved – that's what public service is all about!
✨Prepare Real-Life Examples
Craft a few STAR (Situation, Task, Action, Result) stories that demonstrate your experience in similar roles. Whether it’s a project that made a difference in the community or a challenging situation you managed, be ready to express how your skills and experiences make you a valuable asset for Telford and Wrekin Council.
