Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide top-notch customer service, assist with library queries, and promote library resources.
- Company: Join Telford & Wrekin Council, a community-focused organisation that values diversity.
- Benefits: Enjoy competitive pay, generous leave, flexible working, and great perks.
- Why this job: Make a difference in your community while developing valuable skills.
- Qualifications: Passion for books, strong communication skills, and a desire to learn.
- Other info: Flexible hours, including weekends, with opportunities for career growth.
The predicted salary is between 24000 - 36000 £ per year.
Brief overview of the role: The library service is a valued resource within the community. This role provides a highly customer-focused service to the public.
Duties will include:
- answering general and book-related queries
- issuing, discharging and shelving books
- promoting library stock
- cash handling
- helping with children's activities
- registering new users
- helping customers in the use of IT via the public access PCs
The post holder will also deliver the 'First Point @' services provided in the library. The position will involve working fortnightly on a Saturday on a rota basis. The post holder may also be required to work Sundays, evenings and Bank Holidays as required.
Skills and experience: Candidates must be:
- Knowledgeable about books, online resources and information on the Council website
- Able to work accurately, at times under pressure
- Able to communicate articulately with a diverse range of library customers
- Able to use good questioning skills to comprehend and meet the needs of library customers
- Able to show initiative and a desire for developing new skills
What we offer:
- Competitive salaries and a fantastic leave package - starting at 24 days, rising to 32 days with service, plus 8 bank holidays and an extra concessionary day to enjoy
- Flexible working & career progression
- Local Government Pension Scheme
- Staff discounts & salary sacrifice perks
- Free parking & confidential wellbeing support
- Hybrid working model - whether you're in the office or working from home, we support a balance that fits your personal and family commitments
Roles involving children or vulnerable adults will require a criminal records check. It's an offence to apply if you're barred from working with these groups.
Please note: We do not hold a sponsorship licence for visas.
Library and First Point Officer in England employer: Telford and Wrekin Council
Contact Detail:
Telford and Wrekin Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Library and First Point Officer in England
✨Tip Number 1
Get to know the library and its services inside out! Familiarise yourself with the books, online resources, and how the Council website works. This knowledge will help you answer queries confidently and show your passion for the role.
✨Tip Number 2
Practice your communication skills! Engage in conversations with friends or family about books and library services. Being articulate and approachable is key when dealing with a diverse range of customers.
✨Tip Number 3
Show off your initiative! Think of ways to promote library stock or improve customer service. Bring these ideas to the interview – it’ll demonstrate your enthusiasm and willingness to contribute.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, you can find more tips and resources to help you land that Library and First Point Officer role!
We think you need these skills to ace Library and First Point Officer in England
Some tips for your application 🫡
Show Your Passion for Books: When you're writing your application, let your love for books and libraries shine through! Mention any relevant experience or knowledge you have about library services, as this will show us that you're genuinely interested in the role.
Tailor Your CV and Cover Letter: Make sure to customise your CV and cover letter for this specific role. Highlight your customer service skills and any experience with IT support, as these are key aspects of the job. We want to see how you can meet the needs of our diverse library customers!
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see your qualifications and enthusiasm for the position.
Apply Through Our Website: Don't forget to apply through our website! It's the best way to ensure your application gets to us directly. Plus, you'll find all the information you need about the role and our fantastic benefits there.
How to prepare for a job interview at Telford and Wrekin Council
✨Know Your Books
Brush up on your knowledge of popular books and online resources. Being able to discuss various genres and recommend titles will show your passion for the library service and help you connect with customers.
✨Practice Customer Interaction
Since this role is highly customer-focused, practice answering common queries you might encounter. Role-playing with a friend can help you articulate your responses and demonstrate your ability to communicate effectively with diverse library users.
✨Show Initiative
Think of examples where you've taken the initiative in previous roles or experiences. Whether it’s suggesting new activities for children or improving a process, showcasing your proactive attitude will impress the interviewers.
✨Prepare for IT Questions
Familiarise yourself with common IT issues that library customers might face. Be ready to explain how you would assist someone struggling with public access PCs, as this is a key part of the role.
