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- Tasks: Provide essential admin support to teams working with children and families.
- Company: Join Telford & Wrekin Council, rated Outstanding by Ofsted.
- Benefits: Competitive salary, generous leave, flexible working, and career progression.
- Why this job: Make a real difference in children's lives while developing your skills.
- Qualifications: Strong IT skills, excellent communication, and a proactive mindset.
- Other info: Enjoy a supportive team environment with great career growth opportunities.
The predicted salary is between 30000 - 42000 £ per year.
Join Our Outstanding Team – Business Support Officer (Children\’s Services)
Darby House, Lawn Central, Telford
We have a full time permanent role and also a full time temporary post covering maternity leave.
Are you organised, tech-savvy, and ready to make a difference? We\’re looking for a Business Support Officer to join our fast-paced team supporting children and families across Telford and Wrekin.
The Business Support Officer will provide vital administrative and organisational support to frontline social care teams. Key aspects of the role include accurate record keeping, managing inboxes and workflows, supporting statutory and operational processes, minute taking, handling sensitive information appropriately, and ensuring tasks are completed within required timescales. Strong communication skills, attention to detail and the ability to work confidently in a fast paced environment are essential.
What You\’ll Do:
- Provide top-tier admin support to frontline teams in Children\’s Safeguarding and Family Support
- Minute meetings, manage data, and handle sensitive information with confidence.
- Collaborate with professionals across services and help drive continuous improvement.
What We’re Looking For:
- Strong IT skills (Microsoft 365, databases, etc.)
- Excellent communication and time management
- A proactive mindset and eagerness to learn
- Ability to work independently and as part of a supportive team
Why Telford & Wrekin?
We’re proud to be rated Outstanding by Ofsted (twice!). Here’s what Ofsted said in April 2024:
- Exceptional social work practice
- Participation is a real strength
- Care leavers benefit from a generous local offer
- Staff feel valued and supported by visible senior leaders
Ready to Apply?
Visit our recruitment pages or contact us at alex.hood@telford.gov.uk
Please click on the links below to view the job description and person specification.
We believe great services start with great people – and that means building a workforce that reflects our community. At Telford & Wrekin Council, everyone belongs, and every voice matters.
A CV template is available if you do not already have a CV.
What We Offer:
- We offer competitive salaries and a fantastic leave package – starting at 24 days, rising to 32 days with service, plus 8 bank holidays and an extra concessionary day to enjoy.
- Flexible working & career progression
- Local Government Pension Scheme
- Staff discounts & salary sacrifice perks
- Free parking & confidential wellbeing support
- Hybrid working model – whether you’re in the office or working from home, we support a balance that fits your personal and family commitments
Find out further information about working at Telford & Wrekin Council including our full list of benefits.
Roles involving children or vulnerable adults will require a criminal records check. It’s an offence to apply if you’re barred from working with these groups.
Please note: We do not hold a sponsorship licence for visas
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Childrens Services Business Support Officer employer: Telford and Wrekin Council
Contact Detail:
Telford and Wrekin Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Childrens Services Business Support Officer
✨Tip Number 1
Get to know the organisation! Research Telford & Wrekin Council and their values. This will help you tailor your approach during interviews and show that you're genuinely interested in making a difference in children's services.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend local events. Building relationships can give us insider info about the role and even lead to referrals, which can really boost your chances.
✨Tip Number 3
Prepare for those tricky interview questions! Think about how your skills match the job description, especially around admin support and teamwork. Practising your answers will help you feel more confident when it’s time to shine.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation. It shows good manners and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Childrens Services Business Support Officer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Business Support Officer role. Highlight your IT skills, communication abilities, and any relevant experience in children's services to show us you’re the perfect fit!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you want to join our outstanding team and how your proactive mindset can contribute to supporting children and families in Telford and Wrekin.
Showcase Your Organisational Skills: As a Business Support Officer, being organised is key. In your application, give examples of how you've managed data or handled sensitive information in the past. This will help us see your potential to excel in this role!
Apply Through Our Website: We encourage you to apply through our recruitment pages for a smooth application process. It’s the best way to ensure your application gets the attention it deserves, so don’t miss out!
How to prepare for a job interview at Telford and Wrekin Council
✨Know Your Stuff
Before the interview, make sure you understand the role of a Business Support Officer in Children's Services. Familiarise yourself with the key responsibilities like providing admin support, managing data, and collaborating with professionals. This will help you answer questions confidently and show that you're genuinely interested.
✨Show Off Your Tech Skills
Since strong IT skills are crucial for this role, be prepared to discuss your experience with Microsoft 365 and databases. You might even want to mention specific projects where you used these tools effectively. This will demonstrate your tech-savviness and readiness to hit the ground running.
✨Communicate Clearly
Excellent communication is key in this position. Practice articulating your thoughts clearly and concisely. During the interview, listen carefully to the questions and respond thoughtfully. This will showcase your ability to communicate effectively, which is essential for supporting frontline teams.
✨Be Proactive and Positive
Exude a proactive mindset during your interview. Share examples of how you've taken initiative in previous roles or situations. Employers love candidates who are eager to learn and contribute positively to the team. A can-do attitude can set you apart from other candidates!