Family Connect Safeguarding Co-ordinator in Telford

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Job Reference: TW/TP/335/3305

Number of Positions: 1

Contract Type: Full time permanent

Working Hours: 37

Location: Telford

Closing Date: 29/09/2026

Job Type: Local Councils

Business Unit: Children's Safeguarding & Family Support

Job Introduction:

Family Connect Safeguarding Co-ordinator, Contract Type: Full Time, Permanent. Office based at Darby House 4 days a week and working from home 1 day a week.

Would you like to work for an 'Outstanding' local authority - one with an established management team, committed to developing excellent practice and ensuring that our staff receive the best support we can offer? We recognise that to achieve our ambitions, we need the best, most talented, experienced, innovative and committed people to join us. In doing so, you will join a passionate and vibrant team who are outcomes focused and who operate with a strong team ethos.

We value our staff and offer favourable benefits and plenty of opportunities for personal development and career progression - the opportunity to work in Telford and Wrekin with its excellent transport links and beautiful countryside.

This is an exciting time to join Children's Services. Alongside making a real difference to the lives of children and families, we continue to embrace strengths-based approaches and are committed to delivering excellent services through innovation and continuous improvement.

The Role:

As a Family Connect Safeguarding Coordinator, you will play a key role in our Family Connect service, providing professionals, partner agencies, and members of the public with timely information, advice, and guidance relating to Children's Social Care matters. You will help ensure that referrals and enquiries receive an effective and positive response, supporting the safeguarding of children and young people across the borough.

This is a varied and rewarding role that involves:

• Responding to referrals and enquiries relating to Children's Social Care.
• Providing information, advice, and guidance to a range of stakeholders.
• Undertaking enquiries via telephone and electronic communications.
• Supporting effective decision-making and safeguarding processes.
• Working closely with partners to promote positive outcomes for children and families.

The role is fast-paced and challenging, requiring excellent communication skills, sound judgement, and a commitment to delivering high-quality customer service.

Why Telford & Wrekin?

Our recent success is built on the quality, commitment and stability of our workforce. We are proud to have created an environment where practitioners are supported, valued and able to deliver excellent outcomes for children and families.

We offer:

• Flexible working arrangements.
• Generous annual leave entitlement.
• Access to a comprehensive employee benefits package.

At Telford & Wrekin Council, we know that having a diverse workforce is key to providing the best possible services to our community. We celebrate having a diverse and inclusive culture where people are able to be themselves at work, and everyone has a voice.

Posts working with children or vulnerable groups will be subject to an appropriate criminal records check. It is an offence to apply for a role that involves engaging in regulated activity with children and adults in vulnerable circumstances if you are barred from working with one or both of these groups.

A CV template is available if you do not already have a CV.

Please note: We do not hold a sponsorship licence for visas.