At a Glance
- Tasks: Lead a team and ensure top-notch customer service at Newport Swimming and Fitness Centre.
- Company: Join Telford & Wrekin Council, a community-focused local council.
- Benefits: Enjoy competitive pay, generous leave, staff discounts, and more.
- Other info: Flexible hours, including evenings and weekends, with great career growth potential.
- Why this job: Make a real difference in your community while gaining valuable management experience.
- Qualifications: Supervisory experience in leisure or customer service; NPLQ preferred.
The predicted salary is between 40582 - 49600 £ per year.
We are seeking a motivated, enthusiastic, and suitably qualified individual to join our Leisure Services team as a Duty Manager at Newport Swimming and Fitness Centre. This is an exciting opportunity to play a key role in the day-to-day operation of a busy council-owned sports and leisure facility. Working on a rota basis, including evenings and weekends, you will be responsible for the safe, efficient, and customer-focused operational management of the centre during your shift.
About the Role
- Lead and supervise staff to ensure high standards of customer service and operational delivery.
- Oversee the safe operation of the facility, ensuring compliance with health and safety procedures.
- Monitor and report on health and safety matters, implementing corrective actions where required.
- Support the training and development of staff in operational procedures and best practice.
- Act as the first point of contact for customers, dealing effectively with enquiries and resolving issues.
- Assist in maintaining a welcoming, clean, and safe environment for all users.
About You
- Excellent interpersonal and communication skills.
- Experience in a supervisory role within a leisure, fitness, or customer service environment.
- Experience of supervising, supporting, and training staff.
- Knowledge and experience of health and safety monitoring and reporting procedures.
- The ability to work flexibly as part of a rota, including evenings and weekends.
- National Pool Lifeguard Qualification (NPLQ).
- Level 2 Health & Fitness Qualification, or the ability to obtain this within 6 months of appointment.
We believe great services start with great people — and that means building a workforce that reflects our community. At Telford & Wrekin Council, everyone belongs, and every voice matters.
What we offer:
- Competitive salaries and a fantastic leave package — starting at 24 days, rising to 32 days with service, plus 8 bank holidays and an extra concessionary day to enjoy.
- Staff discounts & salary sacrifice perks.
Roles involving children or vulnerable adults will require a criminal records check. It’s an offence to apply if you’re barred from working with these groups. Please note: We do not hold a sponsorship licence for visas.
Duty Manager - Newport Swimming and Fitness Centre employer: Telford and Wrekin Council
Telford & Wrekin Council is an exceptional employer dedicated to fostering a supportive and inclusive work environment for its employees. With a strong focus on community impact, the role of Family Hubs Practitioner offers competitive salaries, generous leave packages, and a hybrid working model that promotes work-life balance. Employees are encouraged to grow professionally through collaborative partnerships and meaningful engagement with local families, making it a rewarding place to contribute to positive outcomes in the community.
Contact Details:
Telford and Wrekin Council Recruitment Team
