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- Tasks: Lead the People and Culture strategy for a dynamic BPO organisation across EMEA.
- Company: Join TTEC, an award-winning company known for its amazing culture and employee experience.
- Benefits: Enjoy competitive salary, comprehensive benefits, and professional development opportunities.
- Why this job: Transform workplace culture and make a real impact on employee satisfaction.
- Qualifications: 10+ years in HR, ideally from a BPO or similar services industry.
- Other info: Remote work available in multiple EMEA locations with a focus on diversity and inclusion.
The predicted salary is between 36000 - 60000 £ per year.
Bringing smiles is what we do at TTEC… for you and the customer. You will be part of the EMEA Leadership Team as the People and Culture Director EMEA working remotely as needed by the business. You will be a part of creating and delivering amazing customer experiences while you also #experienceTTEC, an award‑winning employment experience and company culture. Our People and Culture Team brings significant value and contribution to our company. We reach for amazing by driving innovative solutions to support our employee satisfaction and continually position TTEC as an employer of choice. With sites in the UK, South Africa, Egypt, Ireland, Poland, Greece, and Bulgaria, it’s a great time to join our EMEA team.
The ideal candidate will come from a BPO or similar CX services organization and will have led HR teams in multiple geos across EMEA. Now, more than ever, how we connect is everything. Our purpose is to deliver humanity to business – and it’s more relevant than ever before in today’s environment. We know we’re stronger together, working towards a purpose that matters. As TTEC team members, we lift each other up, deliver smiles, and support our communities. Join us in our commitment to deliver amazing experiences. This is a remote‑based opportunity in either the UK, South Africa, Greece, Bulgaria, Egypt, or Poland.
What you’ll be doing
- Assist with the development of the annual global human capital strategic plan.
- Work with the P&C teams to develop strategies to optimize employee engagement and drive business results at each site.
- Ensure site compliance with all policies and procedures.
- Ensure client and site leadership are effectively executing TTEC’s human capital strategies to drive performance, optimize pay, reduce attrition and effectively oversee employee career opportunities.
- Ensure that service delivery leadership and site management are effectively using Human Resources Systems to maximize site and client profitability.
- Work with project/program leadership teams to ensure effective usage of P&C resources for each site.
- Lead all program launches and effectively integrate with the P&C delivery team.
- Work with the business development team to help grow the region and ensure TTEC’s P&C strategies are properly represented in all proposals.
- Oversee restructuring when regional changes are needed such as sunsetting programs or locations, moving employees among programs, or supporting operational efficiencies.
- Work with global best practices and teams on employment brand, representing the EMEA cultural mindset and employee positioning for both external candidates and internal employee marketing and communications.
Why You? What You Bring
- Bachelor’s Degree or similar qualification.
- 10+ years of progressive People and Culture or human resources experience ideally from a BPO or similar services industry across the EMEA region.
- Effective leadership and management skills across EMEA geos.
- A hands‑on approach to HR Operations or similar experience in a fast‑paced environment.
What We Offer
- Competitive salary package including variable incentive bonus opportunity.
- Comprehensive benefits package.
- Health and wellness program, including employee assistance.
- Employee recognition programs, professional development, tuition reimbursement.
- Learning and career growth opportunities via our global footprint.
- Our Women in Leadership program connects employees globally with learning, networking and mentoring opportunities.
- Work from home with travel when needed.
TTEC is proud to be an equal opportunity employer. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We strive to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different viewpoints and every individual to bring value to the table in their own unique way.
People and Culture Director BPO - EMEA employer: TeleTech Holdings, Inc.
Contact Detail:
TeleTech Holdings, Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land People and Culture Director BPO - EMEA
✨Tip Number 1
Network like a pro! Reach out to your connections in the BPO and CX services industry. A friendly chat can lead to insider info about job openings or even referrals that could land you an interview.
✨Tip Number 2
Prepare for virtual interviews by practising common questions and showcasing your experience in leading HR teams across EMEA. Remember, confidence is key, so don’t forget to smile and let your passion for People and Culture shine through!
✨Tip Number 3
Research TTEC’s culture and values before your interview. Show us how your vision aligns with our commitment to delivering amazing experiences and supporting employee satisfaction. It’ll make you stand out as a candidate who truly gets us!
✨Tip Number 4
Don’t just apply anywhere; apply through our website! This way, you’ll be directly in the loop with our hiring team. Plus, it shows you’re genuinely interested in being part of the TTEC family!
We think you need these skills to ace People and Culture Director BPO - EMEA
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the People and Culture Director role. Highlight your experience in BPO or similar CX services, and show how your skills align with TTEC's mission of delivering amazing customer experiences.
Showcase Your Leadership Skills: We want to see your leadership style! Share examples of how you've led HR teams across multiple geos in EMEA. This is your chance to demonstrate how you can drive a performance-driven culture and optimise employee engagement.
Be Detail-Oriented: Since this role is all about executing TTEC’s P&C Strategy effectively, make sure to highlight your attention to detail. Mention any specific strategies you've implemented that have had a direct financial impact on employee-related margins.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get you into the process. We’re excited to see what you bring to the table!
How to prepare for a job interview at TeleTech Holdings, Inc.
✨Know Your Stuff
Before the interview, dive deep into TTEC's mission and values. Understand their approach to employee engagement and how they create amazing customer experiences. This will help you align your answers with their culture and show that you're genuinely interested in the role.
✨Showcase Your Leadership Skills
As a People and Culture Director, you'll need to demonstrate effective leadership. Prepare examples from your past experience where you've successfully led HR teams across multiple geographies. Highlight how you’ve driven performance and optimised employee satisfaction in previous roles.
✨Be Ready for Scenario Questions
Expect questions that ask how you would handle specific situations, like improving employee engagement or managing change during restructuring. Think of relevant scenarios from your experience and be ready to discuss the strategies you employed and the outcomes achieved.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions prepared. Inquire about TTEC's current challenges in the EMEA region or how they measure success in their People and Culture initiatives. This shows your interest in the role and helps you gauge if the company is the right fit for you.
