At a Glance
- Tasks: Ensure quick parts orders and provide top-notch customer service.
- Company: Join a dynamic team focused on customer satisfaction.
- Benefits: Gain valuable experience in customer relations and logistics.
- Other info: Perfect entry-level role with opportunities for growth.
- Why this job: Be part of a team that values communication and teamwork.
- Qualifications: GCSE in English and a passion for customer care.
The predicted salary is between 24000 - 30000 £ per year.
The main purpose of this role is to ensure that all parts orders which are queried with the team reach their respective dealers in the quickest timeframe possible. You will handle e-mails and queries from the CRC & Dealerships, providing a high quality, responsive and consistent service, thus promoting positive customer relationships for the client. You will have team and individual targets to encourage pro‑active completion of the department’s targets. Excellent customer service and the development and maintenance of customer relationships are an integral part of the role along with ensuring the parts are expedited as necessary with consistent updates on the process along the way.
Duties and Responsibilities
- Learn and interrogate the numerous systems available to ensure that all queries are answered with best and most up‑to‑date information.
- Refer any urgent issues to the next level of escalation, recognising and ensuring that critically urgent cases are handled as such.
- Be responsible for handling any type of query that comes into the team's generic email inbox.
- Reviewing and approving/rejecting requests for vehicle hire and ensuring a case meets all the stringent criteria before deciding to approve.
- Taking ownership of any ongoing vehicle hire case, managing the case through to conclusion and ensuring it is escalated to the highest level, minimising hire spend as much as possible.
- Reviewing incoming ‘down‑time’ alerts, ensuring they’re given accurate information and escalated as necessary.
- Case manage the down‑time alerts so dealerships receive updates from start to finish on the journey of the part.
- Monitoring limited stock situations to ensure the stock is allocated to our oldest or most urgent cases, preventing the escalation of cases as much as possible.
- Be receptive to receiving new training or process changes to stay abreast of any changes within the parts supply and logistics network.
- Working closely with the Ford client and other Ford employees to come to a mutually beneficial solution for all parties.
- Raise in‑depth quality checks to our depots in both Daventry and Germany so that the condition of parts can be checked if requested by a Ford dealer, feeding back to these dealers at the conclusion of these said checks.
- Adhere to company policies and procedures.
- Follow all health and safety rules and regulations.
- Other duties or projects as assigned by Team Leader / Operations Team.
Experience
- Entry level experience in customer relations or contact centre.
- Entry level user of MS Desktop applications and MS operating systems and office suite (Word, Excel, Access, PowerPoint, Outlook).
Education
- Educated to GCSE level in English language or equivalent.
Skills
- As part of our team you will need to share our passion for the business and outstanding customer care.
- Strong communication skills, able to identify, confirm and action customer requirements.
- Excellent grammar and articulation, use of language.
- Understanding of excellent customer service.
- Desire to deliver high quality of service and conscientious attitude.
- Understanding of the benefits of a team environment.
- High attention to detail.
- Ability to use multiple computer systems to source information.
Parts Advisor employer: TeleTech Holdings, Inc.
As a Parts Advisor with us, you will join a dynamic team dedicated to delivering exceptional customer service in a fast-paced environment. Our company fosters a collaborative work culture that prioritises employee growth through ongoing training and development opportunities, ensuring you are well-equipped to excel in your role. Located in a vibrant area, we offer competitive benefits and a supportive atmosphere that values your contributions and encourages innovation.
StudySmarter Expert Advice🤫
We think this is how you could land Parts Advisor
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to the Parts Advisor role. Think about how you’d handle customer queries and stock situations, and be ready to share your thought process.
✨Tip Number 3
Showcase your passion for customer service! During interviews, highlight your commitment to providing excellent service and how you’ve gone above and beyond in past roles. This will resonate well with potential employers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Parts Advisor
Some tips for your application 🫡
Show Off Your Customer Service Skills:Make sure to highlight any experience you have in customer relations. We want to see how you've gone above and beyond to help customers in the past, so share those stories that showcase your communication skills and dedication to service.
Tailor Your Application:Don’t just send a generic application! Take the time to tailor your CV and cover letter to the Parts Advisor role. Use keywords from the job description to show us you understand what we’re looking for and how you fit the bill.
Be Clear and Concise:When writing your application, keep it clear and to the point. We appreciate well-structured responses that get straight to the heart of your experience and skills. Avoid fluff and focus on what makes you a great fit for the role!
Apply Through Our Website:We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to follow the process step-by-step. Plus, it shows us you’re serious about joining our team!
How to prepare for a job interview at TeleTech Holdings, Inc.
✨Know Your Systems
Familiarise yourself with the various systems mentioned in the job description. Being able to discuss how you would interrogate these systems to provide accurate information will show your proactive approach and readiness for the role.
✨Customer Service Focus
Prepare examples of how you've delivered excellent customer service in the past. Highlight your communication skills and ability to manage queries effectively, as this is crucial for maintaining positive customer relationships.
✨Attention to Detail
Demonstrate your high attention to detail by discussing specific instances where you’ve successfully managed complex cases or handled multiple tasks simultaneously. This will reassure the interviewer that you can handle the demands of the role.
✨Team Player Mindset
Emphasise your understanding of teamwork and collaboration. Share experiences where you’ve worked closely with others to achieve a common goal, as this aligns with the company’s values and the importance of working with the Ford client.
