Vice President, Sales Executive - EMEA in London

TTEC, the customer experience organization that powers the world's greatest brands, is hiring a VP, Sales Executive, to join the mission of transforming customer experience and bringing humanity to business. This position will be selling our portfolio of services within our “Engage” suite of capabilities across the EMEA region. Working remotely in the EMEA region, the Sales Executive will drive revenue by acquiring new enterprise customers across multiple industries. Reporting to the Chief Sales Officer, this role involves creating demand, building a pipeline, and closing deals.

The Sales Executive will lead new logo pursuits and nurture client relationships by leveraging expertise in the modern customer experience outsourcing incorporating digital transformation solutions such as consulting, conversational AI, RPA/automation, messaging, and analytics to elevate customer engagement beyond traditional offerings.

What the role entails:

• Consultative solution-selling, providing solutions to complex client issues that drive mutually positive business outcomes in the customer care domain.
• Expert at cultivating relationships with decision makers in client organizations (Chief Sales Officer, Chief Marketing Officer, Chief Care Officer and other C-level executives) to secure new business, new client accounts and maximize the value delivered by TTEC’s services.
• Act as a trusted advisor to client prospects by demonstrating a deep understanding of their business drivers, organizational imperatives, customer experience challenges, and offer solutions utilizing persuasive win themes and effective sales strategies.
• Support all stages of the sales process, maintaining sales control and guiding internal teams to collaborate and rally around development of innovative solutions to meet or exceed identified sales targets.
• Possess an in-depth understanding of TTEC’s services and differentiation.
• Shepherd all client wins ensuring a smooth transition into Operations, act as a steward for good business and grow the client relationship by ensuring flawless execution.
• Consistent execution of TTEC’s sales process including forecast accuracy, account planning, territory management and maintaining account detail in our CRM platform.
• Maintain competitive knowledge and focus, continuously grow and develop professionally.

Qualifications:

• 12+ years’ experience of consultative solution-selling experience with complex global outsourced solutions.
• Experience in outsourced customer care services or fraud prevention & detection solutions.
• Demonstrates strong new business acquisition and revenue generation with enterprise level clients.
• Track record of creating demand, building a robust sales pipeline, and closing deals to meet and exceed multi-year, multi-million-dollar annual revenue targets.
• Comprehensive understanding of the full sales lifecycle, from prospecting to closing, with a strong commitment to effective funnel management.
• Proven ability incorporating transformational technologies to improve efficiency and productivity while creating exceptional customer experiences.
• Expertise in cultivating strong client relationships by providing valuable, strategic insights and tailored solutions to meet business needs.
• Skilled in developing and delivering compelling proposals and presentations to key decision-makers.
• College degree or equivalent work experience.

About TTEC:

For nearly 40 years and counting, we’ve combined service design, strategic consulting, technology platforms and operations excellence to deliver experiences that captivate customers and dramatically improve the bottom line. We help companies reduce customer effort, enable contact center employees, and continuously optimize business outcomes through digital CX transformation.

Equal Opportunity Employer:

TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We strive to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different venue points and every individual to bring value to the table in their own unique way.