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- Tasks: Lead the People and Culture strategy for a dynamic BPO organisation across EMEA.
- Company: Join TTEC, an award-winning company focused on delivering amazing customer experiences.
- Benefits: Enjoy competitive salary, comprehensive benefits, and remote work flexibility.
- Why this job: Make a real impact by transforming workplace culture and enhancing employee satisfaction.
- Qualifications: 10+ years in HR, ideally from a BPO or similar services industry.
- Other info: Be part of a diverse team committed to inclusivity and professional growth.
The predicted salary is between 36000 - 60000 Ā£ per year.
Bringing smiles is what we do at TTEC... for you and the customer. You will be part of the EMEA Leadership Team as the People and Culture Director EMEA working remotely as needed by the business. You will be a part of creating and delivering amazing customer experiences while you also #experienceTTEC, an awardāwinning employment experience and company culture.
Our People and Culture Team brings significant value and contribution to our company. We reach for amazing by driving innovative solutions to support our employee satisfaction and continually position TTEC as an employer of choice. With sites in the UK, South Africa, Egypt, Ireland, Poland, Greece, and Bulgaria, itās a great time to join our EMEA team. The ideal candidate will come from a BPO or similar CX services organization and will have led HR teams in multiple geos across EMEA.
Now, more than ever, how we connect is everything. Our purpose is to deliver humanity to business ā and itās more relevant than ever before in todayās environment. We know weāre stronger together, working towards a purpose that matters. As TTEC team members, we lift each other up, deliver smiles, and support our communities. Join us in our commitment to deliver amazing experiences. This is a remoteābased opportunity in either the UK, South Africa, Greece, Bulgaria, Egypt, or Poland.
What youāll be doing
- Assist with the development of the annual global human capital strategic plan.
- Work with the P&C teams to develop strategies to optimize employee engagement and drive business results at each site.
- Ensure site compliance with all policies and procedures.
- Ensure client and site leadership are effectively executing TTECās human capital strategies to drive performance, optimize pay, reduce attrition and effectively oversee employee career opportunities.
- Ensure that service delivery leadership and site management are effectively using Human Resources Systems to maximize site and client profitability.
- Work with project/program leadership teams to ensure effective usage of P&C resources for each site.
- Lead all program launches and effectively integrate with the P&C delivery team.
- Work with the business development team to help grow the region and ensure TTECās P&C strategies are properly represented in all proposals.
- Oversee restructuring when regional changes are needed such as sunsetting programs or locations, moving employees among programs, or supporting operational efficiencies.
- Work with global best practices and teams on employment brand, representing the EMEA cultural mindset and employee positioning for both external candidates and internal employee marketing and communications.
Why You? What You Bring
- Bachelor's Degree or similar qualification.
- 10+ years of progressive People and Culture or human resources experience ideally from a BPO or similar services industry across the EMEA region.
- Effective leadership and management skills across EMEA geos.
- A handsāon approach to HR Operations or similar experience in a fastāpaced environment.
What We Offer
- Competitive salary package including variable incentive bonus opportunity.
- Comprehensive benefits package.
- Health and wellness program, including employee assistance.
- Employee recognition programs, professional development, tuition reimbursement.
- Learning and career growth opportunities via our global footprint.
- Our Women in Leadership program connects employees globally with learning, networking and mentoring opportunities.
- Work from home with travel when needed. This is a remoteābased opportunity in either the UK, South Africa, Greece, Bulgaria, Egypt or Poland.
TTEC is proud to be an equal opportunity employer. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We strive to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different viewpoints and every individual to bring value to the table in their own unique way.
People and Culture Director BPO - EMEA in London employer: TeleTech Holdings, Inc.
Contact Detail:
TeleTech Holdings, Inc. Recruiting Team
StudySmarter Expert Advice š¤«
We think this is how you could land People and Culture Director BPO - EMEA in London
āØTip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at events. A friendly chat can lead to opportunities you might not find on job boards.
āØTip Number 2
Prepare for interviews by researching the company culture and values. Show them how your experience aligns with their mission, especially in creating amazing customer experiences.
āØTip Number 3
Practice your pitch! Be ready to explain how your background in People and Culture can transform their organisation. Confidence is key, so rehearse until it feels natural.
āØTip Number 4
Donāt forget to apply through our website! Itās the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about joining our team.
We think you need these skills to ace People and Culture Director BPO - EMEA in London
Some tips for your application š«”
Tailor Your Application: Make sure to customise your CV and cover letter for the People and Culture Director role. Highlight your experience in BPO or similar CX services, and show us how you can bring smiles to our team!
Showcase Your Leadership Skills: We want to see your leadership style! Share examples of how you've led HR teams across different geos in EMEA. Let us know how youāve driven employee engagement and created a performance-driven culture.
Be Authentic: At StudySmarter, we value authenticity. Donāt be afraid to let your personality shine through in your application. Tell us what makes you unique and how you can contribute to our amazing company culture.
Apply Through Our Website: We encourage you to apply directly through our website. Itās the best way for us to receive your application and ensures youāre considered for this exciting opportunity with TTEC!
How to prepare for a job interview at TeleTech Holdings, Inc.
āØKnow Your Stuff
Before the interview, dive deep into TTEC's mission and values. Understand their approach to employee engagement and how they position themselves as an employer of choice. This will help you align your answers with their culture and demonstrate that you're genuinely interested in the role.
āØShowcase Your Experience
Prepare specific examples from your past roles that highlight your leadership skills and experience in HR within a BPO or similar environment. Be ready to discuss how you've driven performance and optimised employee satisfaction across different regions in EMEA.
āØAsk Insightful Questions
Interviews are a two-way street! Prepare thoughtful questions about TTEC's current challenges in People and Culture, their strategies for employee engagement, and how they measure success. This shows your proactive mindset and genuine interest in contributing to their goals.
āØEmphasise Cultural Fit
TTEC values diversity and inclusion, so be sure to express your commitment to these principles. Share experiences where you've fostered a positive workplace culture or supported diverse teams, highlighting how you can contribute to TTEC's mission of delivering humanity to business.
