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For Companies At a Glance
- Tasks: Lead and motivate your team to achieve performance goals while ensuring quality customer experiences.
- Company: Join TTEC, a certified Great Place to Work® with a vibrant culture.
- Benefits: Enjoy competitive pay, private medical insurance, and 25 days of annual leave.
- Why this job: Gain valuable management experience in a supportive and inclusive environment.
- Qualifications: Experience in customer service leadership and strong communication skills required.
- Other info: Access to on-site amenities, international travel opportunities, and engaging team activities.
The predicted salary is between 36000 - 60000 £ per year.
Your potential has a place here with TTEC’s award-winning employment experience. As a Service Delivery - Team Lead working hybrid in the United Kingdom, Leeds, you’ll be a part of bringing humanity to business.
What You’ll be Doing
- Motivate your team to ensure they are on track to meet both TTEC and client metric performance goals.
- Answer associates' questions, listen to, and guide them to resolve issues, and handle customer escalations while ensuring quality customer experience.
- Coach associates to ensure the achievement of company and client goals while addressing employee-related issues and coordinating training on new or revised information.
- Manage multiple, complex, ongoing tasks and projects while monitoring absence and attendance of your team, processing payroll, and other administrative tasks.
- Provide regular and structured coaching and feedback, celebrating successes with recognition, and having difficult conversations when needed.
- Utilize numerous TTEC and client tools and applications throughout your day to accomplish required tasks.
- Troubleshoot technology issues and support outage processes.
- Impact the financial health of our company by leading with compassion, helping retain employees, and influencing absenteeism and payroll information.
- Manage your team’s workload effectively and proactively, ensuring high levels of productivity from on-site and remote employees.
- Work collaboratively with operational leadership and engagement teams to drive high levels of engagement.
What You Bring to the Role
- Demonstrable experience as Team Leader in customer service.
- Utilise time management skills for priority tasks to make informed decisions.
- Engage and support your team while focusing on overall team performance.
- Demonstrate empathetic leadership while handling conflicts with diverse team members.
- Customer-focused mindset to support high standards of service delivery.
- Effective communication fostering a positive approach and team outlook.
- Proficient in most Microsoft packages and generally tech-savvy.
What You Can Expect
- Supportive of your career and professional development.
- An inclusive culture and community-minded organisation where giving back is encouraged.
- A global team of curious lifelong learners guided by our company values.
- Performance bonus opportunities.
- Private Medical Insurance from day one.
- 25 Days of Annual leave + 8 Bank Holidays.
- Added benefits from the current client.
- Frequent Brand engagement days hosted on site.
- The opportunity to take part in VWG Head Office visits.
- Quarterly product and business updates.
- Opportunities for international travel to attend product updates.
- Access to on-site VWG vehicles through the EV Experience Program.
- Regular TTEC engagement days with themed activities.
- Dedicated engagement budgets to support team activities.
- On-site amenities including a fully equipped gym and modern breakout areas.
About TTEC
Our business is about making customers happy. Since 1982, we’ve helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams.
VWG Team Lead, Service Delivery in Leeds employer: TeleTech Holdings, Inc.
Contact Detail:
TeleTech Holdings, Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land VWG Team Lead, Service Delivery in Leeds
✨Tip Number 1
Get to know the company culture! Before your interview, check out TTEC's social media and website. Understanding their values and what makes them tick will help you connect during your chat.
✨Tip Number 2
Practice your leadership stories! Think of times when you motivated a team or resolved conflicts. These real-life examples will show you're the empathetic leader TTEC is looking for.
✨Tip Number 3
Prepare questions that show your interest in the role. Ask about team dynamics or how they measure success. This not only shows you're keen but also helps you gauge if it's the right fit for you.
✨Tip Number 4
Don’t forget to follow up! A quick thank-you email after your interview can leave a lasting impression. It shows you’re genuinely interested and appreciate the opportunity to chat.
We think you need these skills to ace VWG Team Lead, Service Delivery in Leeds
Some tips for your application 🫡
Show Your Leadership Skills: When writing your application, make sure to highlight your experience in leading teams. We want to see how you've motivated others and tackled challenges, so share specific examples that showcase your leadership style.
Be Customer-Focused: Since this role is all about delivering exceptional customer experiences, emphasise your customer service skills. We love candidates who can demonstrate a customer-focused mindset, so include any relevant experiences that show how you’ve gone above and beyond for customers.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to match the job description. We appreciate when applicants align their skills and experiences with what we’re looking for, so make it personal!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s super easy, and you’ll be able to keep track of your application status. Plus, it shows us you’re genuinely interested in joining our team!
How to prepare for a job interview at TeleTech Holdings, Inc.
✨Know Your Stuff
Before the interview, make sure you understand TTEC's mission and values. Familiarise yourself with their customer service approach and how they integrate technology into their processes. This will help you demonstrate your alignment with their goals and show that you're genuinely interested in the role.
✨Showcase Your Leadership Skills
As a Team Lead, you'll need to motivate and guide your team. Prepare examples of how you've successfully led teams in the past, focusing on your coaching techniques and how you've handled conflicts. Be ready to discuss specific situations where your leadership made a positive impact.
✨Emphasise Empathy and Communication
TTEC values empathetic leadership, so be prepared to talk about how you maintain professionalism while addressing team issues. Share examples of how you've fostered a positive team environment and effectively communicated with diverse team members to resolve conflicts.
✨Be Tech-Savvy
Since the role involves using various tools and applications, brush up on your tech skills. Be ready to discuss your experience with Microsoft packages and any other relevant software. If you have examples of troubleshooting tech issues, share those too, as it shows your problem-solving abilities.
