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- Tasks: Lead a team to deliver exceptional customer service and drive performance.
- Company: Join a leading global company with a supportive culture.
- Benefits: Enjoy private medical insurance, annual leave, and professional development.
- Why this job: Make a real difference by motivating teams and enhancing customer experiences.
- Qualifications: Experience in customer service leadership and performance management.
- Other info: Hybrid working model with great career growth potential.
The predicted salary is between 36000 - 60000 £ per year.
A leading global company is seeking a Service Delivery - Team Lead to work in a hybrid model in Leeds, UK. The ideal candidate will have experience in customer service leadership, motivating teams, and managing performance metrics.
Key responsibilities include:
- Coaching associates
- Resolving escalated issues
- Ensuring a quality customer experience
This role offers a supportive culture, professional development opportunities, and benefits including private medical insurance and annual leave.
Hybrid Service Delivery Team Lead – People & Performance in Leeds employer: TeleTech Holdings, Inc.
Contact Detail:
TeleTech Holdings, Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hybrid Service Delivery Team Lead – People & Performance in Leeds
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the lookout for opportunities. You never know who might have the inside scoop on a role that’s perfect for you.
✨Tip Number 2
Prepare for those interviews by practising common questions related to customer service leadership and team management. We can help you with mock interviews to boost your confidence and nail that performance metrics discussion!
✨Tip Number 3
Showcase your coaching skills! Think of examples where you've motivated teams or resolved escalated issues. We want to hear about your success stories, so be ready to share them during your interview.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’ve got loads of resources to help you stand out in the hiring process.
We think you need these skills to ace Hybrid Service Delivery Team Lead – People & Performance in Leeds
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the job description. Highlight your customer service leadership experience and any relevant metrics you've managed. We want to see how you can motivate teams and deliver results!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about this role and how your background aligns with our needs. Don’t forget to mention your coaching experience and how you handle escalated issues.
Showcase Your Achievements: When detailing your past roles, focus on specific achievements rather than just duties. Use numbers and examples to illustrate how you’ve improved performance metrics or enhanced customer experiences. We love seeing tangible results!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any updates. Plus, it’s super easy to do!
How to prepare for a job interview at TeleTech Holdings, Inc.
✨Know Your Stuff
Make sure you understand the ins and outs of customer service leadership. Brush up on performance metrics and be ready to discuss how you've motivated teams in the past. This shows you're not just familiar with the role, but that you can bring real experience to the table.
✨Showcase Your Coaching Skills
Prepare examples of how you've successfully coached associates or resolved escalated issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will help you demonstrate your ability to lead and develop a team effectively.
✨Emphasise Quality Customer Experience
Be ready to talk about what quality customer experience means to you. Think of specific instances where you've improved customer satisfaction or handled difficult situations. This will highlight your commitment to delivering exceptional service.
✨Ask Insightful Questions
Prepare thoughtful questions about the company's culture, professional development opportunities, and how they measure success in this role. This not only shows your interest but also helps you gauge if the company is the right fit for you.
