At a Glance
- Tasks: Provide top-notch IT support and ensure customer satisfaction through effective problem-solving.
- Company: Join Percepta, a leader in delivering exceptional customer experiences.
- Benefits: Enjoy 25 days annual leave, private medical insurance, and a contributory pension scheme.
- Other info: Flexible working hours with opportunities for career advancement.
- Why this job: Be part of a dynamic team that values growth, collaboration, and making a difference.
- Qualifications: IT experience or an associate degree; CompTIA A+ and Network+ are a plus.
The predicted salary is between 34000 - 34000 £ per year.
At Percepta, we bring first‑class service across each market we support. As an IT Support Services Technician in the United Kingdom, you’ll be a part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of a unique culture.
Employment Details
- Contract Type: Full‑Time, Permanent
- Working Hours: 40 hours per week, Monday to Friday 8am to 5pm. Paid overtime may be required as needed.
- Salary: £34,000 per annum + Annual Performance Bonus
- Location: Glasgow
What You’ll Be Doing
The IT Support Technician provides first‑ and second‑line technical support, acting as the primary point of contact for end users to ensure a high level of customer satisfaction. The role involves logging, tracking, and resolving Service Desk requests, managing user access and system permissions, and escalating issues where necessary while maintaining ownership through to resolution. Working in line with documented procedures, the Technician also supports a range of administrative and operational IT tasks as directed by the IT Manager.
During a Typical Day, You’ll
- Provide Tier 1 and Tier 2 technical support using phone, ticketing systems, and chat tools.
- Accurately log, document, and track incidents in ServiceNow or other required systems.
- Carry out daily operational checks and monitor system performance to ensure availability before production hours.
- Deliver local IT support including hardware setup, imaging, upgrades, repairs, asset management, and PC relocations.
- Administer or support user access management, including ID creation and application permissions.
- Work flexibly across IT support shifts, including participation in on‑call cover, while escalating complex issues appropriately and supporting a collaborative team environment.
What You Bring to the Role
- Associate degree or equivalent work IT experience.
- CompTIA A+ desirable.
- CompTIA Network+ desirable.
- Mid-level experience of Help Desk or Desktop hardware and software experience in a corporate or call centre environment.
- Experience with basic Network troubleshooting.
- Experience with basic Azure, Cloud Services (AWS), and Telephony troubleshooting.
- Experience with ticketing systems, preferably ServiceNow.
Skills
- Strong communication, customer service and organizational skills.
- Strong problem resolution and decision‑making skills.
- Working knowledge of Windows 10/11.
- Working knowledge of Outlook and Office365.
- A good listener with a proven ability to build relationships with all levels of staff.
- Strong time management skills, attention to detail and outstanding follow‑up skills.
- The ability to work well under pressure with tight deadlines.
Travel
Up to 5% travel may be required.
What You Can Expect
- 25 days Annual leave to start, increases by 1 day on anniversary of start date for the first 5 years, meaning a potential maximum of 30 days annual leave plus bank holidays.
- Company pension.
- Life Assurance 4 x annual salary.
- Contributory pension scheme.
- Private Medical and Insurance and discounted dental scheme.
- Comprehensive travel insurance for you and family in line with Scheme rules.
- Discounts on brand new vehicles.
- Employee Assistance Program (EAP).
- Cycle to work scheme.
- Free On‑site parking.
About Percepta
Established in 2000 as a joint venture with TTEC, Percepta has specialised in creating customer loyalty to its clients across the globe. Delivered in multiple channels, speaking multiple languages, we bring first‑class service across each market we support. Our values are the heartbeat of our organization, and we live, breathe, and play by them daily. At Percepta, we:
- Lead with humility – We listen first, lead with empathy, and stay grounded—so people and ideas have room to grow.
- Service beyond self – We serve others—clients, customers, and teammates with care and integrity in every interaction.
- Leave it better – We take ownership and leave every process, person, and place better than we found it.
- Win together – We succeed as one—celebrating, supporting, and showing up for each other.
- Deliver remarkable – We go beyond expectations to create bold, meaningful moments that stand out.
Right to Work
Please note: We are unable to provide visa sponsorship for this position. Applicants must already have the legal right to work in the United Kingdom at the time of application.
Equal Opportunities Statement
Percepta is proud to be an equal opportunity employer. We are committed to fostering a diverse and inclusive workplace where all employees feel respected, valued, and empowered to thrive. We welcome applications from all qualified candidates regardless of age, disability, gender identity, marital status, race, religion or belief, sex, or sexual orientation.
IT Support Services Technician in Glasgow employer: TeleTech Holdings, Inc.
At Percepta, we pride ourselves on fostering a vibrant and inclusive work culture that prioritises employee growth and well-being. As an Associate Enterprise Customer Success Manager, you'll enjoy a competitive salary, comprehensive benefits, and the flexibility of a hybrid working model, all while contributing to innovative solutions in the automotive SaaS industry. Join us in Dunton, where your passion for customer success will be valued and rewarded in a supportive team environment that champions collaboration and personal development.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Services Technician in Glasgow
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the hunt for an IT Support Services Technician role. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for those interviews! Research common IT support questions and practice your responses. We want you to shine when discussing your experience with ticketing systems like ServiceNow and your troubleshooting skills.
✨Tip Number 3
Show off your soft skills! When chatting with potential employers, highlight your strong communication and customer service abilities. Remember, they’re looking for someone who can build relationships and resolve issues effectively.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us. Don’t miss out on that opportunity!
We think you need these skills to ace IT Support Services Technician in Glasgow
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the IT Support Services Technician role. Highlight your relevant experience and skills that match the job description, like your technical support background and customer service skills.
Show Off Your Problem-Solving Skills:In your application, give examples of how you've tackled technical issues in the past. We love to see candidates who can demonstrate strong problem resolution and decision-making skills, so don’t hold back!
Be Clear and Concise:When writing your application, keep it straightforward and to the point. Use clear language and avoid jargon unless it's relevant to the role. This will help us understand your qualifications quickly and easily.
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at TeleTech Holdings, Inc.
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around Windows 10/11, Office365, and basic network troubleshooting. Be ready to discuss your experience with ticketing systems like ServiceNow, as well as any relevant certifications like CompTIA A+ or Network+.
✨Showcase Your Customer Service Skills
Since this role is all about providing top-notch support, prepare examples of how you've delivered excellent customer service in the past. Think about specific situations where you resolved issues effectively and kept users informed throughout the process.
✨Demonstrate Problem-Solving Abilities
Be ready to tackle some hypothetical scenarios during the interview. Practice explaining your thought process when troubleshooting a technical issue. Highlight your decision-making skills and how you prioritise tasks under pressure.
✨Emphasise Teamwork and Communication
Percepta values collaboration, so be prepared to discuss how you work within a team. Share examples of how you've communicated effectively with colleagues and clients, and how you’ve contributed to a positive team environment.
