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- Tasks: Manage customer journeys, deliver training, and drive software adoption for enterprise clients.
- Company: Join Percepta, a global leader in fleet management solutions, transforming the automotive industry.
- Benefits: Enjoy flexible working, competitive salary, 25+ days annual leave, and comprehensive health benefits.
- Why this job: Be part of a dynamic team, making a real impact on customer success and innovation.
- Qualifications: Fluent in French, with experience in SaaS or telematics preferred; strong communication skills required.
- Other info: Hybrid work model: 2 days in the office, 3 days remote.
The predicted salary is between 36000 - 60000 £ per year.
Enterprise CSM (Automotive SaaS) – French Bilingual
Location – Stratford, London, E15
Hybrid – 2 days office/3 days home
Are you a dynamic communicator with a passion for customer success? Do you thrive in fast-paced environments where your ability to build relationships and drive solutions makes a measurable impact?
We are onthe lookout for an Enterprise Customer Success Manager (ECSM) to join our growing team at Stratford, London, to work with our French customers.
This is your chance to be part of a global brand transforming fleet management through smart telematics, software, and charging solutions.As ECSM you will provide best-in-class experience and be responsible for building and maintaining strong relationships with our enterprise customers. You will work with a diverse set of companies across the European market to ensure they have the foundations needed to maximize the value of our client’s Intelligence and Charging solutions to optimize their fleet operation’s needs and maximize value from our client’s products and services.
As ECSM you will possess exceptional communications skills, a fierce drive to succeed and a genuine passion for helping people. Acting as a conduit between customers and key decision makers internally, using both strong project management and leadership skills you will coordinate the strategic and technical-operational aspects simultaneously. As the primary point of contact during the customer life cycle, you will partner with the customer to advise and guide them in the set-up and adoption of our client’s Intelligence and Charging software solutions, which will include essentials, telematics, charging and fleet management. You will be required to interface with various customer stakeholders and be accountable to secure successful adoption, maximize ROI and increase customer loyalty throughout their journey.
At Percepta, we bring first-class service across each market we support and as ECSM, you will be creating and delivering amazing customer experiences, whilst also enjoying the satisfaction of being part of a unique culture.
What You’ll Be Doing:
- Manage and optimize the post-sale customer journey from onboarding to renewal
- Deliver training, support, and strategic insights that drive solution adoption
- Collaborate across internal teams to champion the voice of the customer
- Analyze customer usage data to improve outcomes and reduce churn
- Lead regular Business Reviews and manage renewals and contract extensions
- Upsell/cross-sell software and services to boost client ROI and satisfaction
During a Typical Day, You’ll:
As ECSM, you’ll be the primary contact for our enterprise customers across France, ensuring they experience maximum value from our client’s Telematics Software and Charging products. From onboarding to long-term adoption and growth, you\’ll act as a trusted advisor—providing strategic guidance, resolving issues, and proactively identifying opportunities for improvement and expansion.
What You Bring to the Role:
- French written and verbal language skills to professional C1 Level
- Experience in software implementations with a focus on fleet telematics or fleet management software is preferred.
- Experience working with Dealers or Commercial Fleet customers in a sales or service capacity preferred but not required
- Extensive experience in a customer-facing role (ideally in SaaS or telematics/fleet tech)
- Excellent communication, problem-solving, and project management skills
- Strong commercial mindset with a talent for building lasting relationships
- Experience with Salesforce or similar CRM tools
- Self-starter who thrives in a fast-paced, ever-evolving environment
- High emotional intelligence and adaptability
- A team player with mentoring capabilities and a drive for success
Why Percepta
- Competitive salary and comprehensive benefits
- Work with a global leader driving innovation in mobility and electrification
- Flexible, remote-friendly working environment
- Opportunity to shape the future of commercial fleet solutions across Europe
- A role with real purpose: helping businesses thrive through smarter transport
What You Can Expect:
- 25 days Annual leave to start, increases by 1 day on anniversary of start date for the first 5 years, meaning a potential maximum of 30 days annual leave plus bank holidays.
- Life Assurance 4 x annual salary
- Contributory pension scheme
- Private Medical Insurance
- Comprehensive travel insurance for you and family in line with Scheme rules
- Discounted dental scheme
- Discounts on brand new vehicles
- Employee Assistance Program (EAP)
About Percepta
Established in 2000 as a joint venture with TTEC, Percepta has contact centers across the globe that proudly deliver a frictionless customer experience to our clients.Our values are the heartbeat of our organization, and we live, breathe, and play by themeveryday. As a Percepta team member, you can expect:
Culture of Service– to be treated like you are the customer from day one
Teamwork– belonging to a supportive family team environment that encourages growth, fosters trust and open communication, and acknowledges value in your contributions
Respect– a team that is accountable, dependable and gives you their full attention
Proactive– to surround yourself with solution-oriented people who strive to improve themselves, others, and the organization
CareerGrowth – lots of learning opportunities for aspiring minds
Diversity– be a part of our growing diverse and community-minded organization that is all about having fun!
Competitive Compensation– we take care of family, which is why we offer more than just competitive wages and great benefits. Our programs offer incentives and promote physical, mental, and financial wellness.
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Enterprise CSM (Automotive SaaS) - French Bilingual employer: TeleTech Holdings, Inc.
Contact Detail:
TeleTech Holdings, Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Enterprise CSM (Automotive SaaS) - French Bilingual
✨Tip Number 1
Familiarise yourself with the automotive SaaS landscape, particularly telematics and fleet management solutions. Understanding the key players and trends in this space will help you engage more effectively with potential customers and demonstrate your expertise during interviews.
✨Tip Number 2
Brush up on your French communication skills, especially in a business context. Being able to articulate complex ideas clearly in French will set you apart, as you'll be working closely with French-speaking clients.
✨Tip Number 3
Network with professionals in the automotive SaaS industry, particularly those who have experience in customer success roles. Attend relevant events or join online forums to build connections that could lead to valuable insights or referrals.
✨Tip Number 4
Prepare to discuss specific examples of how you've driven customer success in previous roles. Highlighting your ability to manage relationships and deliver results will resonate well with the hiring team at StudySmarter.
We think you need these skills to ace Enterprise CSM (Automotive SaaS) - French Bilingual
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer success, particularly in SaaS or fleet management. Emphasise your bilingual skills in French and any specific achievements that demonstrate your ability to build relationships and drive solutions.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer success and your understanding of the automotive SaaS industry. Mention how your skills align with the responsibilities of the Enterprise CSM role and provide examples of how you've successfully managed customer relationships in the past.
Highlight Relevant Skills: In your application, clearly outline your communication, problem-solving, and project management skills. Provide specific examples of how you've used these skills to improve customer outcomes or reduce churn in previous roles.
Showcase Cultural Fit: Research Percepta's values and culture, and reflect this understanding in your application. Highlight experiences that demonstrate your teamwork, respect for diversity, and proactive approach to challenges, as these are key aspects of their organisational culture.
How to prepare for a job interview at TeleTech Holdings, Inc.
✨Showcase Your Bilingual Skills
As the role requires French language proficiency, be prepared to demonstrate your language skills during the interview. Practice answering common interview questions in French to show your fluency and confidence.
✨Highlight Customer Success Experience
Discuss your previous experience in customer-facing roles, especially in SaaS or fleet management. Share specific examples of how you've helped customers achieve success and how you managed their journey from onboarding to renewal.
✨Demonstrate Problem-Solving Abilities
Prepare to discuss scenarios where you've resolved customer issues or improved processes. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your problem-solving skills.
✨Research the Company and Its Products
Familiarise yourself with the company's telematics and charging solutions. Understanding their products will allow you to ask insightful questions and demonstrate your genuine interest in helping customers maximise their value.
