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For Companies At a Glance
- Tasks: Deliver exceptional customer experiences and resolve enquiries across multiple channels.
- Company: Join Percepta, a leader in customer loyalty with a vibrant culture.
- Benefits: Enjoy competitive salary, generous leave, and comprehensive health benefits.
- Why this job: Be part of a dynamic team making a real impact in customer service.
- Qualifications: Bilingual in English and Dutch, with strong customer service skills.
- Other info: Hybrid work model with opportunities for growth and development.
The predicted salary is between 28691 - 28691 £ per year.
At Percepta, we bring first-class service across each market we support. As a Bilingual Universal Agent in the United Kingdom, you’ll be a part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of a unique culture.
Employment Details:
- Contract Type: Full-Time, Permanent
- Working Hours: 40 hours per week. Hybrid 2 office/3 home, weekly rotating shift pattern within Mon.– Fri. (7:00am–5:00pm) 1 in 6 Saturdays (7:30am–4:00pm)
- Location: Daventry, Northamptonshire
- Salary: £28,691 (inc language premium)
- Start Date: Monday 1st June 2026
What You’ll Be Doing
We are looking for an empathetic and customer-focused Universal Agent to join our Passenger Vehicle Centre, supporting a globally recognised provider of premium automotive products and services across the Benelux markets. As the single point of contact for customers, you will take the time to understand their needs, concerns and circumstances, providing knowledgeable guidance and resolving after-sales issues with care and professionalism.
During a Typical Day, You’ll:
- Deliver an exceptional customer experience by taking ownership of each interaction and building trust through empathetic, professional communication.
- Manage inbound calls, emails and chat enquiries, providing accurate product knowledge, service guidance and timely resolutions.
- Act as a key liaison between customers, dealerships, sales, technical teams and warranty support to ensure seamless issue resolution and customer satisfaction.
- Resolve customer concerns using all available resources and tools, including goodwill, warranty support, financial assistance and maintenance plans.
- Document all customer interactions accurately within the CRM system and maintain strong follow-up to ensure commitments are met.
- Support enquiries relating to connected and electric vehicles, mobile technologies, delayed deliveries and after-sales services across the Benelux markets, while contributing to team and business improvement initiatives.
What You Bring to the Role
- Secondary School qualifications or similar / High school
- Bilingual C1-level fluency in English and either French, Dutch or German, with excellent advanced written and verbal communication skills.
- Strong customer service and relationship-building skills, with the ability to resolve conflicts calmly and professionally.
- Proficiency in Microsoft Office, CRM systems and working across multiple digital platforms and screens.
- Excellent organisational skills, attention to detail and the ability to manage time and prioritise effectively.
- Resilience under pressure, sound business judgement and a solutions-focused mindset.
- A high level of integrity and professionalism, with the confidence to adapt your communication style and collaborate across teams and stakeholders.
What You Can Expect
- 22 days Annual leave to start, increases by 1 day on anniversary of start date for the first 5 years, meaning a potential maximum of 27 days annual leave plus bank holidays.
- Company pension
- Life Assurance 4 x annual salary
- Contributory pension scheme
- Private Medical and Insurance and discounted dental scheme
- Comprehensive travel insurance for you and family in line with Scheme rules
- Discounts on brand new vehicles
- Employee Assistance Program (EAP)
- Cycle to work scheme
- Free On-site parking
About Percepta
Established in 2000 as a joint venture with TTEC, Percepta has specialised in creating customer loyalty to its clients across the globe. Delivered in multiple channels, speaking multiple languages, we bring first-class service across each market we support.
Our values are the heartbeat of our organization, and we live, breathe, and play by them daily. At Percepta, we:
- Lead with humility – We listen first, lead with empathy, and stay grounded—so people and ideas have room to grow.
- Service beyond self – We serve others—clients, customers, and teammates—with care and integrity in every interaction.
- Leave it better – We take ownership and leave every process, person, and place better than we found it.
- Win together – We succeed as one—celebrating, supporting, and showing up for each other.
- Deliver remarkable – We go beyond expectations to create bold, meaningful moments that stand out.
Right to Work
Please note: We are unable to provide visa sponsorship for this position. Applicants must already have the legal right to work in the United Kingdom at the time of application.
Equal Opportunities Statement
Percepta is proud to be an equal opportunity employer. We are committed to fostering a diverse and inclusive workplace where all employees feel respected, valued, and empowered to thrive. We welcome applications from all qualified candidates regardless of age, disability, gender identity, marital status, race, religion or belief, sex, or sexual orientation.
Dutch CX-Universal Agent - (English/Dutch Bilingual) in Daventry employer: TeleTech Holdings, Inc.
Contact Detail:
TeleTech Holdings, Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Dutch CX-Universal Agent - (English/Dutch Bilingual) in Daventry
✨Tip Number 1
Get to know the company culture! Before your interview, check out Percepta's values and think about how you can align your experiences with them. This shows you're not just interested in the job, but also in being part of their team.
✨Tip Number 2
Practice your bilingual skills! Since this role requires fluency in English and Dutch, brush up on both languages. Try role-playing common customer service scenarios to feel more confident during the interview.
✨Tip Number 3
Prepare some questions! Interviews are a two-way street, so think of insightful questions about the role or the team. This not only shows your interest but also helps you figure out if it's the right fit for you.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It keeps you fresh in their minds and shows your enthusiasm for the position. Plus, it’s a great chance to reiterate why you’d be a perfect fit!
We think you need these skills to ace Dutch CX-Universal Agent - (English/Dutch Bilingual) in Daventry
Some tips for your application 🫡
Show Off Your Bilingual Skills: Since this role requires fluency in both English and Dutch, make sure to highlight your language skills right at the top of your application. Use examples that showcase your ability to communicate effectively in both languages.
Tailor Your Experience: When detailing your previous work experience, focus on roles where you’ve provided customer service or support. Use specific examples that demonstrate your problem-solving skills and how you’ve gone above and beyond for customers.
Be Professional Yet Personable: Your written application should reflect the empathetic and professional communication style we value at StudySmarter. Keep it friendly but maintain a level of professionalism that shows you’re serious about the role.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at TeleTech Holdings, Inc.
✨Know Your Customer Service Basics
Brush up on your customer service skills and be ready to discuss how you handle different situations. Think of examples where you've resolved conflicts or provided exceptional service, as this role is all about creating amazing customer experiences.
✨Show Off Your Bilingual Skills
Since this position requires fluency in both English and Dutch, be prepared to demonstrate your language skills during the interview. Practice answering common interview questions in both languages to show your comfort and proficiency.
✨Familiarise Yourself with the Automotive Industry
Do some research on the automotive products and services offered by the company. Understanding the basics of connected and electric vehicles will help you answer questions confidently and show your genuine interest in the role.
✨Prepare Questions for Your Interviewers
Think of insightful questions to ask your interviewers about the company culture, team dynamics, and what success looks like in this role. This shows that you're engaged and serious about wanting to be part of their team.