Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage customer cases and ensure satisfaction through effective communication and problem-solving.
- Company: Join Percepta, a leader in customer experience with a unique culture.
- Benefits: Enjoy 22 days annual leave, private medical insurance, and discounts on vehicles.
- Other info: Dynamic team environment with opportunities for personal and professional growth.
- Why this job: Make a real impact by enhancing customer experiences in a fully remote role.
- Qualifications: Fluency in Dutch and English, strong communication skills, and problem-solving abilities.
The predicted salary is between 28117 - 28117 ÂŁ per year.
At Percepta, we bring first‑class service across each market we support. As a Dutch Bilingual Customer Experience Case Manager in the United Kingdom, you’ll be a part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of a unique culture.
Employment Details
- Contract Type: Full-Time, Permanent, Fully Remote
- Working Hours: 40 hours per week, on a weekly rotating shift pattern, Monday to Friday between 7am and 5pm.
- Salary: ÂŁ28,117 per annum inc language premium
- Start Date: 11th May 2026
What You’ll Be Doing
We’re looking for a proactive and customer‑focused Case Manager to take ownership of customer and dealer enquiries on behalf of our client. In this role, you’ll manage individual customer cases from start to finish using your strong communication, negotiation, and influencing skills to ensure every issue is fully resolved. You’ll conduct thorough investigations, coordinate effective solutions, and deliver outcomes that drive customer satisfaction, loyalty, and retention.
During a Typical Day, You’ll
- Promote a positive customer and dealer relationship ensuring maximum customer satisfaction, while actively striving for organisational excellence.
- Demonstrate a customer centric focus through the customer journey and negotiate win‑win outcomes with customers.
- Liaise with the dealer network on a daily basis to resolve issues.
- Keep accurate records of discussions or correspondence with customers.
- Use innovative approaches to resolve customer issues and share new ideas about customer resolution within the department and business.
- Develop and maintain product knowledge, business process, and system expertise to meet ongoing customer and client needs.
- Effectively manage customer relationships by understanding customer expectations and setting realistic and timely agreements for future contact.
- Use effective questioning to identify future sales leads, maximize opportunities by promoting our client’s product and services.
What You Bring to the Role
- Secondary School qualifications or similar: GCSE/ O Grades/ N/SVQ’s Level 1 & 2.
- Strong communication and writing skills.
- Fluency/proficiency in Dutch and German and/or English, to C1 or native fluency level.
- Problem‑solving skills necessary to make decisions and take action based on sound reasoning and independent judgment.
- An ability and desire to work on own initiative and prioritise workload without supervision.
- Ability to manage multiple tasks and strong time management skills to support effective case management.
- Strong decision‑making skills.
- A clear understanding of the differences between a call centre and customer service mindset.
What You Can Expect
- 22 days Annual leave to start, increases by 1 day on anniversary of start date for the first 5 years, meaning a potential maximum of 27 days annual leave plus bank holidays.
- Company pension.
- Life Assurance 4x annual salary.
- Contributory pension scheme.
- Private Medical and Insurance and discounted dental scheme.
- Comprehensive travel insurance for you and family in line with scheme rules.
- Discounts on brand new vehicles.
- Employee Assistance Program (EAP).
- Cycle to work scheme.
- Free On‑site parking.
About Percepta
Established in 2000 as a joint venture with TTEC, Percepta has specialised in creating customer loyalty to its clients across the globe. Delivered in multiple channels, speaking multiple languages, we bring first‑class service across each market we support. Our values are the heartbeat of our organization, and we live, breathe, and play by them daily.
At Percepta, we:
- Lead with humility – We listen first, lead with empathy, and stay grounded—so people and ideas have room to grow.
- Service beyond self – We serve others—clients, customers, and teammates—with care and integrity in every interaction.
- Leave it better – We take ownership and leave every process, person, and place better than we found it.
- Win together – We succeed as one—celebrating, supporting, and showing up for each other.
- Deliver remarkable – We go beyond expectations to create bold, meaningful moments that stand out.
Right to Work
Please note: We are unable to provide visa sponsorship for this position. Applicants must already have the legal right to work in the United Kingdom at the time of application.
Equal Opportunities Statement
Percepta is proud to be an equal opportunity employer. We are committed to fostering a diverse and inclusive workplace where all employees feel respected, valued, and empowered to thrive. We welcome applications from all qualified candidates regardless of age, disability, gender identity, marital status, race, religion or belief, sex, or sexual orientation.
Case Manager (Bilingual English/Dutch) in Daventry employer: TeleTech Holdings, Inc.
Contact Detail:
TeleTech Holdings, Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Case Manager (Bilingual English/Dutch) in Daventry
✨Tip Number 1
Get to know the company culture before your interview. Check out their website and social media to see how they interact with customers and what values they promote. This will help you tailor your answers and show that you're a great fit for their team.
✨Tip Number 2
Practice your communication skills! As a Case Manager, you'll need to be clear and persuasive. Try role-playing common customer scenarios with a friend or family member to build your confidence and refine your approach.
✨Tip Number 3
Don’t forget to highlight your bilingual skills during the interview. Being fluent in Dutch and English is a huge asset, so make sure to share examples of how you've used these skills in past roles to resolve customer issues.
✨Tip Number 4
Finally, apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Case Manager (Bilingual English/Dutch) in Daventry
Some tips for your application 🫡
Show Off Your Language Skills: Since this role requires bilingual proficiency, make sure to highlight your Dutch and English skills in your application. Use examples that showcase your ability to communicate effectively in both languages.
Tailor Your Application: Take a moment to customise your CV and cover letter for the Case Manager position. Mention specific experiences that relate to customer service and case management to show us you’re the perfect fit!
Be Clear and Concise: When writing your application, keep it straightforward. We appreciate clarity, so avoid jargon and get straight to the point about your skills and experiences that align with the job description.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at TeleTech Holdings, Inc.
✨Know Your Stuff
Before the interview, make sure you brush up on your knowledge of the automotive industry and the specific services offered by Percepta. Understanding their customer service philosophy and how they create amazing experiences will show that you're genuinely interested in the role.
✨Show Off Your Language Skills
Since this position requires bilingual proficiency in Dutch and English, be prepared to demonstrate your language skills during the interview. Practice answering common interview questions in both languages to showcase your fluency and comfort level.
✨Prepare for Scenario Questions
Expect to face scenario-based questions that assess your problem-solving and decision-making abilities. Think of examples from your past experiences where you successfully resolved customer issues or negotiated outcomes, and be ready to discuss them in detail.
✨Emphasise Your Customer-Centric Mindset
Percepta values a customer-centric approach, so highlight your ability to build relationships and ensure customer satisfaction. Share specific instances where you've gone above and beyond to meet customer needs, demonstrating your commitment to delivering remarkable service.