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For Companies At a Glance
- Tasks: Deliver exceptional customer experiences and resolve after-sales issues with care.
- Company: Join Percepta, a leader in customer loyalty and service excellence.
- Benefits: Enjoy 22 days annual leave, private medical insurance, and discounts on vehicles.
- Why this job: Be part of a unique culture while making a real impact on customer satisfaction.
- Qualifications: Bilingual in English and Dutch, with strong customer service skills.
- Other info: Hybrid working model with excellent career growth opportunities.
The predicted salary is between 28691 - 30691 ÂŁ per year.
At Percepta, we bring first‑class service across each market we support. As a Bilingual Universal Agent in the United Kingdom, you’ll be part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of a unique culture.
Employment Details
- Contract Type: Full‑Time, Permanent
- Working Hours: 40 hours per week. Hybrid 2 office/3 home, weekly rotating shift pattern within Mon.– Fri. (7:00 am–5:00 pm) 1 in 6 Saturdays (7:30 am–4:00 pm)
- Location: Daventry, Northamptonshire
- Salary Range: ÂŁ28,691 - ÂŁ30,691 (includes language premium and OTE earnings of ÂŁ1,500 - ÂŁ2,000 per annum)
- Start Date: Monday 1st June 2026
What You’ll Be Doing
We are looking for an empathetic and customer‑focused Universal Agent to join our Passenger Vehicle Centre, supporting a globally recognised provider of premium automotive products and services across the Benelux markets. As the single point of contact for customers, you will take the time to understand their needs, concerns and circumstances, providing knowledgeable guidance and resolving after‑sales issues with care and professionalism.
During a Typical Day, You’ll:
- Deliver an exceptional customer experience by taking ownership of each interaction and building trust through empathetic, professional communication.
- Manage inbound calls, emails and chat enquiries, providing accurate product knowledge, service guidance and timely resolutions.
- Act as a key liaison between customers, dealerships, sales, technical teams and warranty support to ensure seamless issue resolution and customer satisfaction.
- Resolve customer concerns using all available resources and tools, including goodwill, warranty support, financial assistance and maintenance plans.
- Document all customer interactions accurately within the CRM system and maintain strong follow‑up to ensure commitments are met.
- Support enquiries relating to connected and electric vehicles, mobile technologies, delayed deliveries and after‑sales services across the Benelux markets, while contributing to team and business improvement initiatives.
What You Bring to the Role
- Secondary School qualifications or similar / High school
- Bilingual C1‑level fluency in English and Dutch or Flemish, with excellent advanced written and verbal communication skills.
- Strong customer service and relationship‑building skills, with the ability to resolve conflicts calmly and professionally.
- Proficiency in Microsoft Office, CRM systems and working across multiple digital platforms and screens.
- Excellent organisational skills, attention to detail and the ability to manage time and prioritise effectively.
- Resilience under pressure, sound business judgement and a solutions‑focused mindset.
- A high level of integrity and professionalism, with the confidence to adapt your communication style and collaborate across teams and stakeholders.
What You Can Expect
- 22 days annual leave to start, increases by 1 day on anniversary of start date for the first 5 years, meaning a potential maximum of 27 days annual leave plus bank holidays.
- Company pension
- Life Assurance 4 x annual salary
- Contributory pension scheme
- Private Medical and Insurance and discounted dental scheme
- Comprehensive travel insurance for you and family in line with Scheme rules
- Discounts on brand new vehicles
- Employee Assistance Program (EAP)
- Cycle to work scheme
- Free On‑site parking
About Percepta
Established in 2000 as a joint venture with TTEC, Percepta has specialised in creating customer loyalty to its clients across the globe. Delivered in multiple channels, speaking multiple languages, we bring first‑class service across each market we support.
Right to Work
Please note: We are unable to provide visa sponsorship for this position. Applicants must already have the legal right to work in the United Kingdom at the time of application.
Equal Opportunities Statement
Percepta is proud to be an equal opportunity employer. We are committed to fostering a diverse and inclusive workplace where all employees feel respected, valued, and empowered to thrive. We welcome applications from all qualified candidates regardless of age, disability, gender identity, marital status, race, religion or belief, sex, or sexual orientation.
CX-Universal Agent (Bilingual English/Dutch) employer: TeleTech Holdings, Inc.
Contact Detail:
TeleTech Holdings, Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land CX-Universal Agent (Bilingual English/Dutch)
✨Tip Number 1
Get to know the company culture before your interview. Check out their social media and website to see what they're all about. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills in both English and Dutch. Since this role is bilingual, being able to switch between languages smoothly will impress your interviewers. Try role-playing common customer scenarios with a friend to build confidence.
✨Tip Number 3
Prepare some questions to ask at the end of your interview. This shows that you're engaged and thinking about how you can contribute to the team. Ask about their approach to customer service or how they support employee development.
✨Tip Number 4
Apply through our website for a smoother process. It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're proactive and keen on joining the team!
We think you need these skills to ace CX-Universal Agent (Bilingual English/Dutch)
Some tips for your application 🫡
Show Off Your Bilingual Skills: Since this role requires fluency in both English and Dutch, make sure to highlight your language skills right at the top of your application. We want to see how you can communicate effectively in both languages!
Tailor Your Experience: When you're writing about your previous roles, focus on experiences that showcase your customer service skills. We love seeing examples of how you've resolved issues and built relationships with customers.
Be Professional Yet Personable: Your written application should reflect the empathetic and professional communication style we value. Use a friendly tone while maintaining professionalism to show us you’re a great fit for our team culture.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at TeleTech Holdings, Inc.
✨Brush Up on Your Bilingual Skills
Since this role requires C1-level fluency in both English and Dutch, make sure to practice your language skills before the interview. Try to engage in conversations or even conduct mock interviews in both languages to boost your confidence.
✨Know the Company and Its Culture
Research Percepta and understand their commitment to customer service and employee satisfaction. Familiarise yourself with their values and how they create amazing customer experiences. This will help you align your answers with what they’re looking for.
✨Prepare for Customer Scenarios
Think of examples from your past experiences where you successfully resolved customer issues. Be ready to discuss how you handled difficult situations, as this role is all about empathy and professionalism in customer interactions.
✨Familiarise Yourself with Digital Tools
As a CX Universal Agent, you'll be using CRM systems and various digital platforms. Brush up on your Microsoft Office skills and any relevant software you might encounter. Showing that you're tech-savvy can give you an edge in the interview.