At a Glance
- Tasks: Engage with customers to enhance their experience and resolve issues efficiently.
- Company: Percepta delivers top-notch customer service globally, fostering a unique and supportive culture.
- Benefits: Enjoy hybrid working, 22 days annual leave, private medical insurance, and discounts on vehicles.
- Other info: Onsite training and IT equipment provided; start date is 29th September 2025.
- Why this job: Join a vibrant team focused on customer satisfaction and personal growth in the automotive industry.
- Qualifications: A Levels or relevant experience; customer service skills and passion for vehicles are essential.
The predicted salary is between 26691 - 37467 £ per year.
Drive your career forward as a Customer Experience Specialist at Percepta! Our teams are the engines behind every experience. Trained, empowered, and inspired to think beyond the expected, they turn everyday interactions into memorable moments that move brands forward. If you're inspired by great customer experiences and want to grow in a people‑first culture, you're exactly where you need to be. Join Percepta and build a career where your work matters, and your growth is a priority.
Start Date: Monday 21 st September 2026
Location: Daventry, Northamptonshire, NN11 8NT
Salary Range: £26,691 - £30,000 (On-target earnings inclusive of Performance Bonus)
Work Arrangement: Hybrid (2 days onsite / 3 days at home)
Hours: 40 hours (per week)
Shifts: Weekly rotating pattern within Monday – Friday (8:00 AM – 6:00 PM) and approximately one in 5 Saturdays (8:30 AM – 5:00 PM)
On-site paid Training and IT equipment provided.
Please note: No annual leave will be permitted during the training and onboarding period.
Training & Onboarding: Candidates must be available to attend all training and onboarding sessions from Monday, 21 September to Friday 7th November 2026.
What You’ll Be Doing:We’re looking for a Customer Experience Specialist to support customers of a globally recognised automotive brand. You’ll be the trusted point of contact, listening, problem‑solving, and building genuine customer loyalty through every interaction. You’ll handle inbound/outbound calls, emails, and chats, acting as the Single Point of Contact for enquiries, product and technical questions, and after‑sales support. A high standard of written communication is required.
During a Typical Day, You’ll:- Deliver outstanding customer experiences with ownership and empathy
- Provide product and service support with confidence
- Guide conversations professionally using active listening
- Work with Sales, Technical, Warranty, Dealers & other teams to fully resolve issues
- Manage calls, emails & chats with strong follow‑upUse CRM, knowledge base, and all available tools to resolve customer concerns
- Use customer satisfaction tools when needed (e.g., financial assistance, service plans)
- Customer Service or Contact Centre background
- Interest in the automotive industry is a plus
- Excellent written and verbal communication
- Strong attention to detail & grammar
- Confident, professional, calm under pressure
- Skilled at listening, resolving conflict & influencing others
- Comfortable using multiple systems/screens and MS Office
- Professional conduct with all customers & stakeholders
- 22 days annual leave (increases each year for the first 5 years) + bank holidays
- Life Assurance at 4× salary
- Contributory pension scheme
- Private Medical Insurance
- Travel insurance for you and your family (scheme rules apply)
- Discounted dental cover
- Discounts on new vehicles
- Employee Assistance Program (EAP)
- Paid onsite training + all IT equipment provided
- Supportive, hybrid working environment
- Award‑winning Employee Rewards & Recognition Program (Perci Perks)
Established in 2000 as a joint venture between TTEC and Ford Motor Company, Percepta has specialised in creating customer loyalty for its clients across the globe. Delivered in multiple channels, speaking multiple languages, we bring first‑class service across each market we support.
Our values- Lead with humility – We listen first, lead with empathy, and stay grounded—so people and ideas have room to grow.
- Service beyond self – We serve others—clients, customers, and teammates with care and integrity in every interaction.
- Leave it better – We take ownership and leave every process, person, and place better than we found it.
- Win together – We succeed as one—celebrating, supporting, and showing up for each other.
- Deliver remarkable – We go beyond expectations to create bold, meaningful moments that stand out.
Please note: We are unable to provide visa sponsorship for this position. Applicants must already have the legal right to work in the United Kingdom at the time of application.
Equal Opportunities StatementPercepta is proud to be an equal opportunity employer. We are committed to fostering a diverse and inclusive workplace where all employees feel respected, valued, and empowered to thrive. We welcome applications from all qualified candidates regardless of age, disability, gender identity, marital status, race, religion or belief, sex, or sexual orientation.
#J-18808-LjbffrCustomer Experience Specialist (Automotive) in Daventry employer: TeleTech Holdings, Inc.
At Percepta, we pride ourselves on fostering a vibrant and inclusive work culture that prioritises employee growth and well-being. As an Associate Enterprise Customer Success Manager, you'll enjoy a competitive salary, comprehensive benefits, and the flexibility of a hybrid working model, all while contributing to innovative solutions in the automotive SaaS industry. Join us in Dunton, where your passion for customer success will be valued and rewarded in a supportive team environment that champions collaboration and personal development.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Experience Specialist (Automotive) in Daventry
✨Tip Number 1
Familiarise yourself with the Ford brand and its products. Understanding the specifics of their automotive offerings will not only help you in customer interactions but also demonstrate your genuine interest in the role during interviews.
✨Tip Number 2
Practice your active listening skills. In this role, you'll need to understand customer needs thoroughly, so engaging in mock conversations can help you refine this skill before the actual interview.
✨Tip Number 3
Get comfortable with CRM tools and other technology used in customer service. Being tech-savvy will give you an edge, as you'll be expected to document inquiries and resolve issues efficiently.
✨Tip Number 4
Showcase your conflict resolution skills through examples from past experiences. Be prepared to discuss how you've handled difficult customer situations, as this will highlight your ability to maintain professionalism under pressure.
We think you need these skills to ace Customer Experience Specialist (Automotive) in Daventry
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience in customer service and the automotive industry. Use keywords from the job description to demonstrate that you understand the role and its requirements.
Craft a Compelling Cover Letter:Write a cover letter that showcases your passion for customer experience and the automotive sector. Mention specific examples of how you've successfully resolved customer issues in the past, as this aligns with the responsibilities of the role.
Showcase Communication Skills:Since excellent communication is key for this position, ensure your application reflects strong written skills. Pay attention to grammar and punctuation, and consider including a brief example of effective communication in your previous roles.
Highlight Problem-Solving Abilities:In your application, emphasise your conflict resolution skills and ability to handle customer inquiries efficiently. Provide examples of how you've used these skills to improve customer satisfaction in past positions.
How to prepare for a job interview at TeleTech Holdings, Inc.
✨Know the Company and Its Values
Before your interview, take some time to research Percepta and understand their culture of service, teamwork, and respect. Being able to discuss how your values align with theirs will show that you're a good fit for the team.
✨Demonstrate Your Customer Service Skills
Prepare examples from your past experiences where you successfully resolved customer issues or built strong relationships. Highlight your active listening skills and ability to adapt your communication style to meet customer needs.
✨Familiarise Yourself with the Automotive Industry
Since this role is focused on automotive products, having a basic understanding of the industry, particularly the Ford brand, will be beneficial. Be ready to discuss any relevant experience or passion you have for cars.
✨Practice Conflict Resolution Scenarios
Think of potential conflict situations you might encounter in this role and how you would handle them. Being able to articulate your approach to resolving customer concerns will demonstrate your problem-solving abilities.
