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For Companies At a Glance
- Tasks: Manage customer cases and ensure top-notch service for a leading automotive client.
- Company: Join Percepta, a company known for its unique culture and commitment to excellence.
- Benefits: Enjoy a competitive salary, fully remote work, and a supportive team environment.
- Other info: Full-time role with opportunities for growth and development.
- Why this job: Make a real difference in customer experiences while working from anywhere.
- Qualifications: Bilingual in English and Dutch with strong communication skills.
The predicted salary is between 28117 - 28117 £ per year.
At Percepta, we bring first‑class service across each market we support. As a Dutch Bilingual Customer Experience Case Manager in the United Kingdom, you’ll be a part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of a unique culture.
Employment Details
- Contract Type: Full-Time, Permanent, Fully Remote
- Working Hours: 40 hours per week, on a weekly rotating shift pattern, Monday to Friday between 7am and 5pm.
- Salary: £28,117 per annum inc language premium
- Start Date: 11th May 2026
What You’ll Be Doing
We’re looking for a proactive and customer‑focused Case Manager to take ownership of customer and dealer enquiries on behalf of our client. In this role, you’ll manage individual customer cases from start to finish using your strong communication, negotiation, and influencing skills to ensure every issue is fully resolved. You’ll conduct thorough investigations, coordinate effective solutions, and deliver outcomes that drive customer satisfaction, loyalty, and retention.
During a Typical Day, You’ll
- Promote a positive customer and dealer relationship ensuring maximum customer satisfaction, while actively striving for organisational excellence.
- Demonstrate a customer centric focus through the customer journey and negotiate win‑win outcomes with customers.
- Liaise with the dealer network on a daily basis to resolve issues.
- Keep accurate records of discussions or correspondence with customers.
- Use innovative approaches to resolve customer issues and share new ideas about customer resolution within the department and business.
- Develop and maintain product knowledge, business process, and system expertise to meet ongoing customer and client needs.
- Effectively manage customer relationships by understanding customer expectations and setting realistic and timely agreements for future contact.
- Use effective questioning to identify future sales leads, maximize opportunities by promoting our client’s product and services.
What You Bring to the Role
Secondary School qualifications or similar: GCSE/ O Grades/ N/SVQ’s Level 1
Case Manager (Bilingual English/Dutch) employer: TeleTech Holdings, Inc.
Contact Detail:
TeleTech Holdings, Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Case Manager (Bilingual English/Dutch)
✨Tip Number 1
Get your networking game on! Reach out to people in the industry, join relevant groups on social media, and don’t be shy about asking for informational interviews. You never know who might have a lead on that perfect Case Manager role!
✨Tip Number 2
Practice makes perfect! Before any interview, do some mock sessions with friends or family. Focus on showcasing your bilingual skills and customer-centric approach, as these are key for the Case Manager position.
✨Tip Number 3
Be proactive! If you see a job posting that excites you, apply through our website ASAP. Don’t wait for the perfect moment; show your enthusiasm and let them know you’re ready to jump in and make a difference.
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way. It shows your appreciation and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’d be an awesome fit for the team!
We think you need these skills to ace Case Manager (Bilingual English/Dutch)
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Case Manager role. Highlight your bilingual skills and any relevant experience in customer service or case management. We want to see how you can bring value to our team!
Show Off Your Communication Skills: Since this role is all about communication, don’t shy away from showcasing your strong verbal and written skills. Use clear and concise language in your application to demonstrate how you can effectively manage customer enquiries.
Be Proactive in Your Approach: We love candidates who take initiative! In your application, mention any examples where you’ve gone above and beyond to resolve issues or improve customer satisfaction. This will show us that you’re a perfect fit for our proactive culture.
Apply Through Our Website: To make sure your application gets the attention it deserves, apply directly through our website. It’s the best way for us to receive your details and keep track of your application. We can’t wait to hear from you!
How to prepare for a job interview at TeleTech Holdings, Inc.
✨Know Your Stuff
Before the interview, make sure you brush up on your knowledge of the automotive industry and the specific services offered by the company. Being able to discuss relevant trends or challenges in the sector will show that you're genuinely interested and informed.
✨Show Off Your Bilingual Skills
Since this role requires bilingual communication, practice speaking both English and Dutch fluently. Prepare to switch between languages during the interview if needed, and be ready to demonstrate how you can effectively communicate with customers in both languages.
✨Customer-Centric Mindset
Think of examples from your past experiences where you successfully resolved customer issues. Be prepared to share these stories, highlighting your problem-solving skills and how you maintained a positive relationship with customers throughout the process.
✨Ask Smart Questions
At the end of the interview, don’t forget to ask insightful questions about the company culture, team dynamics, and expectations for the role. This not only shows your interest but also helps you gauge if the company is the right fit for you.