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- Tasks: Analyse performance metrics and coach staff to enhance customer experience.
- Company: Leading customer service firm in the UK with a focus on quality assurance.
- Benefits: Hybrid work model, competitive salary up to £40,000, and full-time contract.
- Why this job: Make a real impact on customer experience while enjoying flexibility in your work environment.
- Qualifications: Background in customer service and strong communication skills.
- Other info: Join a dynamic team with opportunities for growth and development.
The predicted salary is between 36000 - 60000 £ per year.
A leading customer service firm in the United Kingdom seeks a Universal Quality Assurance Coach to enhance customer experience across the European Team. The role involves analyzing performance metrics, conducting QA audits, and providing coaching to staff.
With a hybrid work model of 3 days in-office and 2 days at home, the position offers a full-time contract with a salary up to £40,000 per annum.
Ideal candidates should have a background in customer service and strong communication skills.
CX Quality Coach — Hybrid (UK) | Data-Driven Coaching in Basildon employer: TeleTech Holdings, Inc.
Contact Detail:
TeleTech Holdings, Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land CX Quality Coach — Hybrid (UK) | Data-Driven Coaching in Basildon
✨Tip Number 1
Network like a pro! Reach out to current or former employees in the customer service sector. They can give you insider tips about the company culture and what it takes to succeed as a CX Quality Coach.
✨Tip Number 2
Prepare for your interview by brushing up on performance metrics and QA audits. We want you to showcase your analytical skills and how you can use data to enhance customer experience. Practice common interview questions related to coaching and communication!
✨Tip Number 3
Don’t forget to highlight your customer service background! Share specific examples of how you've improved processes or coached others in previous roles. This will show that you’re not just a fit for the role, but a perfect match.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace CX Quality Coach — Hybrid (UK) | Data-Driven Coaching in Basildon
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in customer service and any relevant coaching roles. We want to see how your skills align with the job description, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about enhancing customer experience and how your background makes you the perfect fit for the CX Quality Coach role. Keep it engaging and personal!
Showcase Your Data Skills: Since this role involves analysing performance metrics, make sure to mention any experience you have with data analysis or QA audits. We love candidates who can demonstrate their ability to use data to drive improvements!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, we love seeing applications come in through our own platform!
How to prepare for a job interview at TeleTech Holdings, Inc.
✨Know Your Metrics
Familiarise yourself with key performance metrics relevant to customer service. Be ready to discuss how you’ve used data to improve customer experiences in your previous roles. This shows you understand the importance of analytics in enhancing service quality.
✨Showcase Your Coaching Skills
Prepare examples of how you've successfully coached or trained others in a customer service environment. Highlight specific instances where your coaching led to measurable improvements in performance, as this aligns perfectly with the role's focus on quality assurance.
✨Emphasise Communication
Strong communication skills are crucial for this position. Practice articulating your thoughts clearly and confidently. Consider role-playing common customer service scenarios to demonstrate your ability to communicate effectively under pressure.
✨Understand the Hybrid Model
Since this role involves a hybrid work model, be prepared to discuss how you manage your time and productivity when working remotely. Share strategies that have worked for you in balancing in-office and home-based tasks, showing that you can thrive in both environments.
