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For Companies At a Glance
- Tasks: Create amazing customer experiences and drive product value in the automotive tech space.
- Company: Join Percepta, a globally recognised leader in automotive products and services.
- Benefits: Enjoy competitive salary, hybrid work, and extensive professional development opportunities.
- Why this job: Be the trusted partner for customers and make a real impact in their success.
- Qualifications: Fluent in Dutch and English with experience in Customer Success or Account Management.
- Other info: Work in a supportive, inclusive environment with excellent career progression.
The predicted salary is between 34540 - 34540 ÂŁ per year.
At Percepta, we bring firstâclass service across each market we support. As a Customer Success Manager (Bilingual Dutch) in the Dunton area of Basildon, Essex (UK), you will be a part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of a unique culture.
Employment Details
- Contract Type: FullâTime, Permanent
- Working Hours: 40 hours per week, between 8:00 AM and 6:00 PM, Monday to Friday.
- Work Arrangement: Hybrid (3 days in office / 2 days at home)
- Salary: ÂŁ34,540 (annually) plus Performance Bonus
Job Summary
You will be the dedicated single point of contact for customersâdriving adoption, resolving issues, and ensuring they achieve maximum value from our automotive technology solutions. This role is all about building strong relationships, driving product value, and turning everyday support into exceptional customer experiences.
You will own customer accounts end to endâhelping users get the most from the product, solving issues fast, and proactively identifying opportunities to boost engagement, efficiency, and loyalty.
During a Typical Day, Youâll
- Act as the single point of contact for assigned customers
- Proactively manage accounts to maximise product usage and value
- Deliver product training, coaching, and bestâpractice guidance
- Triage and resolve product and technical issues efficiently
- Identify churn risks and turn them into advocacy opportunities
What You Bring to the Role
- Fluent in Dutch and English to C1 level
- Proven experience in Customer Success, Account Management, or Support
- Strong listening, questioning, and relationshipâbuilding skills
- Strong product and technical aptitude
- Ability to adapt communication style across cultures and markets
- Organised, proactive, and comfortable working autonomously
- Excellent communication skills across phone, email, and video
- Confidently engaging with customers, internal teams, and partners
- Customerâfirst mindset with strong problemâsolving ability
- Relevant professional experience
What You Can Expect
- 22 days' annual leave (increasing by 1 day per year for the first 5 years) plus public and bank holidays.
- Company pension
- Life Assurance 4 x annual salary
- Contributory pension scheme
- Private Medical, Insurance, and a discounted dental scheme
- Comprehensive travel insurance for you and your family in line with the Scheme rules
- Discounts on new vehicles
- Employee Assistance Program (EAP)
- Cycle to work scheme
- Free Onâsite parking
- Ongoing training and professional development
- Career progression opportunities within a global business
- Supportive, inclusive, and flexible working environment
- The chance to work on innovative automotive technology
- Awardâwinning Rewards & Recognition Program (Perci Perks)
Right to Work
Please note: We are unable to provide visa sponsorship for this position. Applicants must already have the legal right to work in the United Kingdom at the time of application.
Equal Opportunities Statement
Percepta is proud to be an equal opportunity employer. We are committed to fostering a diverse and inclusive workplace where all employees feel respected, valued, and empowered to thrive. We welcome applications from all qualified candidates regardless of age, disability, gender identity, marital status, race, religion or belief, sex, or sexual orientation.
Customer Success Manager (Bilingual Dutch) in Basildon employer: TeleTech Holdings, Inc.
Contact Detail:
TeleTech Holdings, Inc. Recruiting Team
StudySmarter Expert Advice đ¤Ť
We think this is how you could land Customer Success Manager (Bilingual Dutch) in Basildon
â¨Tip Number 1
Network like a pro! Reach out to current or former employees at Percepta on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
â¨Tip Number 2
Prepare for the interview by practising common Customer Success scenarios. Think about how you'd handle customer issues or drive product adoption. We want you to shine when it comes to showcasing your problem-solving skills!
â¨Tip Number 3
Show off your bilingual skills! Make sure to highlight your fluency in Dutch and English during interviews. Being able to communicate effectively with diverse customers is a huge plus for this role.
â¨Tip Number 4
Donât forget to apply through our website! Itâs the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Customer Success Manager (Bilingual Dutch) in Basildon
Some tips for your application đŤĄ
Show Off Your Language Skills: Since this role requires bilingual proficiency in Dutch and English, make sure to highlight your language skills right at the top of your application. We want to see how you can communicate effectively in both languages!
Tailor Your Experience: When you're writing your application, focus on your previous experience in Customer Success or Account Management. We love seeing specific examples of how you've built relationships and solved problems for customersâmake it relatable to what we do!
Be Personable: Weâre all about creating amazing customer experiences, so let your personality shine through in your application. Use a friendly tone and show us how you connect with peopleâthis is key for a Customer Success Manager!
Apply Through Our Website: Donât forget to apply through our website! Itâs the best way for us to receive your application and ensures youâre considered for the role. Plus, it gives you a chance to explore more about our company culture!
How to prepare for a job interview at TeleTech Holdings, Inc.
â¨Know Your Product Inside Out
As a Customer Success Manager, you'll need to be well-versed in the automotive technology solutions offered. Make sure you research the products thoroughly and understand their features, benefits, and common issues. This will help you answer questions confidently and demonstrate your expertise during the interview.
â¨Showcase Your Bilingual Skills
Since this role requires fluency in both Dutch and English, be prepared to switch between languages during the interview. Practice answering common interview questions in both languages to show your comfort level. This will highlight your ability to communicate effectively with diverse customers.
â¨Prepare for Scenario-Based Questions
Expect to face scenario-based questions that assess your problem-solving skills and customer relationship management. Think of examples from your past experiences where you've successfully resolved issues or improved customer satisfaction. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
â¨Emphasise Your Customer-First Mindset
The role is all about creating amazing customer experiences, so be ready to discuss how you prioritise customer needs. Share specific instances where you've gone above and beyond to ensure customer satisfaction. This will demonstrate your commitment to a customer-first approach, which is crucial for success in this position.