At a Glance
- Tasks: Manage and grow relationships with EMEA clients, ensuring top-notch service delivery.
- Company: Join Telesat, a leading global satellite operator with a legacy of excellence.
- Benefits: Competitive salary, inclusive culture, and opportunities for professional growth.
- Other info: Dynamic work environment with a focus on collaboration and client success.
- Why this job: Be part of a revolutionary satellite network that transforms global connectivity.
- Qualifications: Experience in client services management and strong communication skills required.
The predicted salary is between 42840 - 52360 £ per year.
Telesat (Nasdaq and TSX: TSAT) is a leading global satellite operator, providing reliable and secure satellite-delivered communications solutions worldwide to broadcast, telecommunications, corporate and government customers for over 55 years. Backed by a legacy of engineering excellence, reliability and industry-leading customer service, Telesat has grown to be one of the largest and most successful global satellite operators. Telesat Lightspeed, our revolutionary Low Earth Orbit (LEO) satellite network, scheduled to begin service in 2027, will revolutionise global broadband connectivity for enterprise and Government users by delivering a combination of high capacity, security, resiliency and affordability with ultra-low latency and fibre-like speeds.
The Client Services Executive (EMEA) is responsible for managing and growing relationships with assigned Europe, the Middle East, and Africa (EMEA) clients following the sales process. This role ensures a positive customer experience by coordinating service delivery, addressing client needs, and supporting account growth. Acting as a key point of contact, the Client Services Executive works closely with internal teams to ensure services meet client expectations and to identify opportunities for expansion. The Client Services Executive (EMEA) is accountable for the end-to-end ownership and delivery of up to five strategic client engagements, each exceeding $10M in contract value, driving contractual compliance, operational excellence, and long-term partnership growth.
Main Responsibilities:
- Client Contract Management: Serve as the primary post-sales point of contact for our EMEA based client accounts. Build strong, ongoing relationships to understand client goals and ensure satisfaction.
- Client Success & Retention: Proactively manage client engagement to drive retention, renewals, and overall account health. Ensure clients are receiving value from services.
- Service Delivery Coordination: Partner with internal teams (Operations, Engineering, Billing, Sales) to ensure services are delivered according to client expectations and contractual agreements.
- Customer Lifecycle Support: Support onboarding, implementation, pilots, and ongoing service delivery to ensure a seamless client experience.
- Issue Management: Address client inquiries, concerns, and escalations quickly and professionally. Coordinate resolutions across teams and communicate updates clearly.
- Communication & Reporting: Prepare and present monthly performance reports and quarterly business reviews (QBRs) for assigned client accounts, highlighting progress against KPIs and SLAs, financial performance, risks, and opportunities while driving alignment on next steps and continuous improvement initiatives.
- Account Growth: Work closely with the internal sales Account Executive (AE) to identify opportunities to upsell or cross-sell additional services based on client needs.
- Feedback & Continuous Improvement: Gather client feedback and share insights with internal teams to improve service delivery and product offerings.
- Sales & Pre-Sales Support: Provide client insights and operational input during the sales and renewal process. Support transition from sales to delivery.
- Compliance & Process Adherence: Follow established service processes, SLAs, and internal policies to ensure consistent and reliable delivery.
Education & Experience Required:
- Bachelor’s degree in Engineering, Information Technology, or related field preferred.
- 7-10 years of experience in Post Sales enterprise client services management, customer success management, Service Delivery or similar client-facing roles in Telecom and/or satellite companies preferred.
Certifications (Optional):
- ITIL Foundation or customer success/account management certifications are an asset.
Desired Attributes:
- Client-Centric: Focused on delivering value and building trust with customers.
- Proactive: Anticipates client needs and identifies opportunities early.
- Collaborative: Works effectively across teams to solve problems and deliver results.
- Results-Oriented: Driven to achieve retention, satisfaction, and growth targets.
At Telesat, we take pride in being an equal opportunity employer that values equality in the workplace. We are committed to providing the best candidate experience possible including any required accommodations at every stage of our interview process. All qualified applicants that have been selected for an interview that require accommodations, are advised to inform the Telesat Talent team accordingly. We will work with you to meet your needs. All accommodation information provided will be treated as confidential.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analysing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
Client Services Executive, EMEA in London employer: Telesat
Telesat is an exceptional employer, offering a dynamic work environment that fosters innovation and collaboration in the rapidly evolving satellite communications industry. With a strong commitment to employee growth, Telesat provides ample opportunities for professional development and career advancement, all while maintaining a culture of inclusivity and support. Located in Ottawa, Canada, employees benefit from a vibrant city known for its rich history and diverse community, making it an ideal place to thrive both personally and professionally.
StudySmarter Expert Advice🤫
We think this is how you could land Client Services Executive, EMEA in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Telesat. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Telesat before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Client Services Executive, EMEA in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Telesat:Your cover letter is your chance to shine! Tell us why you want to work at Telesat specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Telesat!
How to prepare for a job interview at Telesat
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
