Senior Field Engineer - UK in London

The typical starting Total Cash Compensation range for new hires in this role is £128,000‐£140,800 for Levels 4, which consists of a Base Salary plus a Target Commission. Our salary ranges are determined by role, level, and location. The range displayed on this job posting reflects the minimum and maximum target for new hire salaries for the position across all UK locations. Within the range, individual pay is determined by work location and additional factors, including job‐related skills, experience, and relevant education or training.

We help companies stay secure while moving fast. Built by engineers for engineers, the Teleport Access Platform delivers on-demand, least‐privileged access to infrastructure based on cryptographic identity and zero‐trust, with built‐in identity security and policy governance, making the happy path for engineers the secure path.

As a member of the Teleport Customer Solutions Team, you will be responsible for implementing, supporting, evangelizing, and expanding Teleport at our top customers throughout the entire customer lifecycle. As a Senior Field Engineer, you will be dedicated to proactively driving adoption so that our customers achieve the maximum value from all Teleport products and solutions.

You will work directly with our customers to help design solution architecture, deploy and configure Teleport hands‐on, relay implementation best practices, provide triage and debugging of technical issues, develop and maintain training programs, evangelize the solution to a wider customer organization, and plan and assist with an enterprise‐wide organizational rollout of the Teleport solution. You will act as a customer champion within Teleport and provide and help prioritize product feedback by working with the Teleport product team.

As a Senior Field Engineer, you will be the primary lead to identify and provide initial triage of technical blockers via shared chat, ticket, and meetings. As our company grows, and we launch new offerings, the requirements of this position may shift. You should be comfortable with change and have an interest in continually learning and advancing your skillset.

Qualifications

• BSc or Master Degree in Computer Science, Software Engineering, Electrical Engineering or another related engineering field.
• 8+ years experience in customer‐facing software onboarding, software services, solution architecting, or system administration roles.
• Linux administration skills.
• Hands‐on experience with one of the major public cloud providers: AWS, GCP, Azure. Certifications are a plus.
• A strong understanding of Kubernetes and prior hands‐on experience. Certification with CKA or CKAD is a plus.
• Demonstrable experience with the following security principles and technologies: SSH, PKI, 2FA, SSO (SAML, OIDC), RBAC.
• Exceptional hands‐on software troubleshooting, testing, and debugging skills with a tenacity to identify and resolve the technical issue that may arise.
• Outstanding soft skills, excellent verbal and written communication skills.
• Project management experience and the ability to handle multiple clients simultaneously.
• Strong organizational skills.

What You’ll Be Doing

• Design solution architecture for Teleport in a customer environment.
• Deploy and configure Teleport in a customer environment as well as communicate implementation best practices to the customer.
• Act as a point person for all technical issues, providing triage and troubleshooting, and escalating to engineering for high complexity cases.
• Develop, maintain and deliver customized training; evangelize the solution to a wider customer organization.
• Plan and deliver Quarterly Business Results meetings for customers. Drive adoption within the customer organization; plan and assist with an enterprise‐wide rollout of Teleport.
• Maintain strong working relationships with key client stakeholders and expand relationships into other parts of the organization.
• Document the customer’s business goals and challenges to align Teleport to provide the most value possible.
• Serve as a subject matter expert on existing and upcoming Teleport solutions for both customers and other Customer Solutions engineers, staying up to date on the latest solutions.
• Work closely with Sales and Product to identify customer needs associated with tangible upsell and cross‐sell opportunities.
• Collaborate with Sales and Product to provide valuable feedback for product improvement.
• Support our broader Teleport customer base seeking new solutions and best practice recommendations.

The Benefits

We believe your career is more important than a list of perks. That’s why we focus on making your day‐to‐day the best it can be while empowering you to achieve your goals and aspirations.

In addition to the career opportunities at Teleport, we offer a whole range of benefits that help you to maximize your future, including:

• Extensive health coverage
• Annual expense budget
• Rest & recovery policies that maximize leave and your ability to recharge
• Investment in your future with retirement savings plans
• Equity in a US $1.1‐bn business
• Professional development opportunities

Interview Process

Get to use (and know) Teleport through our unique interview process. At Teleport, we do things a bit differently. And when we say we only hire top talent, we actually mean it. Because of this, our interview process is different too – we’re proud of it. We let your work do the talking.

But interviews are a two‐way street. Through the project, you’ll get a real taste of life at Teleport, including:

• We’re flexible – you’ll have plenty of time to complete your project, if life gets in the way, that’s okay. We can work around you.
• We give you autonomy – you’ll have the space and freedom to figure things out, make decisions, and problem‐solve.
• We’re collaborative – Got questions? We have answers. You’ll have support from your team – the one you’ll be working with day in day out if you’re successful in getting the role.
• We progress careers – During the project, see how much you learn. That’s what working at Teleport is like. We like learning, on the job. All‐time.
• We can move fast (if you can) – two weeks sound like a long time? No problem? Early submissions are fine, and we’ll keep the process moving.

Think you’ve got what it takes? We’d love to see it!

Equal Opportunity Employer

Teleport is an equal opportunity employer and does not discriminate against any employee or applicant on the basis of age, color, disability, gender, national origin, race, religion, sexual orientation, veteran status, or any classifications protected by federal, state, or local law.