Field Engineer - EMEA

Unified Identity Securing Classic and AI Infrastructure. Teleport, the AI Infrastructure Identity Company, prepares organizations for an AI future by establishing a unified identity layer for infrastructure, with humans, machines, workloads, and AI agents secured cryptographically with a hardware root of trust rather than vulnerable credentials. By replacing fragmented identity and access management systems with Infrastructure Identity, Teleport scales zero trust across cloud and on-prem environments, eliminating the complexity and risk created by identity fragmentation and credential sprawl. Teleport protects infrastructure from identity attacks, accelerates engineering by reducing infrastructure complexity, and secures non-deterministic agentic workflows.

As a member of the Teleport Professional Services Team, a Field Engineer is responsible for driving full adoption and expansion with key customers who are implementing, operating, and maintaining our software solutions during the entire customer lifecycle. The goal of a TAM is to proactively drive these customers to achieve the maximum value from all Teleport products and solutions. You are a member of our Professional Services team, focused on providing technical support assistance for customers who have purchased our software product. Teleport is a distributed networking and security system supporting SSH, Desktops, Kubernetes, Databases, and Applications. You will work directly with our customers during their onboarding to discuss architecture plans, relay deployment best practices, provide triage and debugging of technical issues, develop and maintain training programs, and assist the product team by capturing product feedback. You will be the primary lead to identify and resolve technical blockers via shared chat, ticket, and meetings.

Who you are - To succeed at Teleport and take your career into the future, we are looking for people who are:

• Autonomous: We value those who take initiative and get things done.
• Security-minded: Working on the very fabric of the internet and providing infrastructure access to some of the world’s biggest companies means you need to think security-first.
• Business-savvy: We don’t code for coding's sake. We build for our customers.
• Professional: We are a team of dedicated professionals, committed to excellence.

What You'll Bring:

• 3+ years experience in customer-facing software onboarding, software services, solution architecting, or system administration roles.
• Linux administration skills.
• Hands-on experience with one of the major public cloud providers; AWS, GCP, Azure. Certifications are a plus!
• A strong understanding of Kubernetes and prior hands-on experience. Certification with CKA or CKAD is a plus!
• Demonstrable experience with the following security principles and technologies: SSH, PKI, 2FA, SSO (SAML, OIDC), RBAC.
• Exceptional hands-on software troubleshooting, testing, and debugging skills.
• Outstanding soft skills, excellent verbal and written communication skills.

What You'll Be Doing:

• Independently diagnose and resolve problems in the Teleport product, as well as in the customer environment (e.g Dockers, Kubernetes, AWS, Azure, GCP).
• Maintaining a high level of customer satisfaction of account base throughout the onboarding process.
• Designing the customer’s architecture and advocating for best practices during the cloud or Kubernetes deployment.
• Leading technical discussions during all Customer Onboarding sync calls as the primary technical PO.
• Creating and maintaining cloud and Kubernetes environments to demo new features.
• Deploying, testing and validating new features and customer issues in Kubernetes, cloud and Linux environments.
• Work closely with our Product and Development to report and triage customer escalations.
• Plan, build and maintain Teleport training for new users to ensure successful migration to the Teleport product.

The Benefits:

While many companies flaunt their benefits and perks to convince you to join their company, we believe your career is more important than that. That’s why we focus on making your day-to-day the best it can be while empowering you to achieve your goals and aspirations.

Do you have what it takes? Get to use (and know) Teleport through our unique interview process. At Teleport, we do things a bit differently. And when we say we only hire top talent, we actually mean it. Because of this, our interview process is different too - and we’re proud of it. We let your work do the talking.

Teleport is an equal opportunity employer and does not discriminate against any employee or applicant on the basis of age, color, disability, gender, national origin, race, religion, sexual orientation, veteran status, or any classifications protected by federal, state, or local law.